I went on my 5th Carnival cruise on Feb 23. I paid Carnival $75 each for two "bottom fishing" shore excursions out of Port Lucaya. A total of 20 people went on this fishing trip. The boat's Captain took us right outside the port and dropped anchor in 35 ft. of water. The rods and reels that my buddy and I were given were totally unusable (reels were broken) so we had to get two others. More than an hour later NO ONE on the boat had caught ANYTHING! I went up to the wheelhouse and asked the Captain if we could move to another location. He informed me that his electric anchor winch had been stolen the week before, so it was too much trouble for his teenage mate to reset the anchor. An hour later the Captain told us it he had to cut our trip short (by two hours), as he had to take out another party offshore. Still, no one had caught a single fish during the trip.
I contacted Carnival's shore excursion department when I got home, and asked that they call me. Several weeks later I received an e-mail saying they didn't make outgoing calls, but gave me a phone number. I called them, was given a case number, and told them I was requesting a refund for the two shore excursions. THIRTY-ONE minutes later the agent came back on the phone and said my request had been denied. She told me I should have complained to the charter Captain after the trip. I told her that was not appropriate, as I had paid CARNIVAL for the trip, not the charter company.
She then researched that particular excursion and found that no other passenger had complained. I asked her, "What about me? Doesn't my complaint count?" She then gave me a supervisor's name and said the supervisor would call me as soon as she was not busy. That was two weeks ago and I have not heard anything more from Carnival. I guess the supervisor is just hoping I'll go away, now that they have my money.
I am a USCG licensed charter fishing captain myself. I take people fishing for a living, and I know a rip-off artist when I see him. This man could not have cared less if his passengers caught anything, his equipment and boat were not in working order, and he actually had the audacity to ask for tips as we headed in from our abbreviated trip.
Can you please help me with this situation? I feel like the little guy who is just ignored by the big corporate giant. I feel like my refund request is very legitimate, and I was never rude with the Carnival people when discussing this problem.