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Old May 30th, 2011, 12:44 PM
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we used choice air for flight. when booked ---2 leg flight. 9 days before cruise--changed to 3 leg flight and we knew we would have problems with connections. what are the rights of the passanger when they come back and change the flights--in this case instead of arriving in houston around 9pm the new booking has us arriving after 1230 am. connections where not made and we were stuck in philly overnight paying for our own lodging. the flight we paid for was not what we were furnished.
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Old May 30th, 2011, 12:50 PM
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Have you called the airline and asked if there is anything else they can do?? I'd shop around and look for alternative airlines/flights, just in case....With all those stops, would make me worry just a bit, especially when you have a cruise ship to catch. If it was just a land vacation somewhere, it would be fine. I do agree with you, those were not the flights you picked and paid for...

I booked flights for an Oct. cruise about 3 weeks ago and checked the price 2 weeks after, flights were up $200 from what I paid for, so they do chance rather quickly.

Keep us posted as to what you end up doing/changing, best of luck.
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Old May 30th, 2011, 01:00 PM
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everyone is blaming united who does not have a PHONE NUMBER for customer relations---you have to use web site. united is not very customer friendly. us air was the first provider then united on the 2nd leg. the flight was great from venice to philly but getting home from philly was not a fun flight. there was a 543pm flight out of philly with contl. that was not full ---to houston. we do not understand or getting an answer of why that wasnt used unstead of sending us tran air to dulles skywest to houston. the next morning because the tran air flight was held up causing us to miss the skywest flight they put us on contl. where they had to comp out 4 people to wait for the next flight. to us it seems ---united is not playing fair.
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Old May 30th, 2011, 01:16 PM
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Cruise lines have "contracts" with air carriers. The carriers are often specific to routes. It sounds like RCI/Celebrity does not have a contract with Continental for Philadelphia to Houston. What you really need to find out is what happened to your original flight to Houston. If the schedule was changed by United that meant you couldn't fly original Philly flight, then the change by cruiseline is to be expected.

When the change first occured (nine days in advance) that would have been time to try to get a later United flight. Of course, if there was none available, you would still have ended up the same way.

Collect the cost of hotel and meals for extra night from your insurance company; they will definitely pay.

PS Your first post says you spent night in Philly; second post says you got Tran Air to Dulles and then spent the night; you might want to be consistent in insurance claim filing.
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Old May 30th, 2011, 01:21 PM
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According to Royal Caribbean's website:

"Once tickets have been issued it is the airlines responsibility to protect schedule changes resulting in misconnecting flights."

In other words: You need to work with the airline.

I now see that was once "Choice Air" is now "Choice Air Plus". For an additional fee the cruise line will actually help you. If you booked Choice Air then "you" will need to work with United.

This type of situation is why I rarely book cruise line air.

Take care,
Mike
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Old May 30th, 2011, 07:48 PM
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There are two websites that pax are directed to in such instances:
Customer appreciation

If you do have an email contact or a phone number, be sure to ask if an Original Routing Credit applies here.

You can also ask the experts in the United forums on FlyerTalk - The world's most popular frequent flyer community
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Old May 31st, 2011, 12:47 AM
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Default Can be expected but frustrating

Not a nice thing to be notified of that type of change.
Best thing to do is voice your concern and why to the agent who made the reservation. If it is the cruiseline then follow the rules and use your insurance for the extra expenses, in fact see if you can fly out a day earlier at your convience.

Airlines, all over make changes baxsed on routing demands and availaibility of aircraft. At least it was not cancelled
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Old June 12th, 2011, 03:45 PM
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Did you call this number?

If your question or concern relates to future travel (questions about your reservation, seat issues, etc.), please contact United Reservations to receive immediate attention. United Reservations can be reached at 1-800-UNITED-1 (1-800-864-8331) from the U.S. and Canada, 24 hours a day, 7 days a week.
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