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  #1 (permalink)  
Old June 21st, 2012, 04:54 PM
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Default Crazy Email Questions I get

As the editor of this fine site I watch over an email address called "customer service." This address was originally set up to help people in using our forums, and for our advertisers who may need some technical information.

Since we do not sell anything here, even t-shirts, we don't have any "customers" per se, But the email address gets used ALL the time by people who seemingly know nothing about cruising. Now, that is not a crime, but it does make for some funny emails.

So, I am going to start sharing some of the odder ones with you here:
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  #2 (permalink)  
Old June 21st, 2012, 04:58 PM
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Default Our cruise reservation

-------- Original Message --------
Subject: Recovering User Name and Password
Date: Sat, 16 Jun 2012 21:50:32 -0700
From: Tom ****** <****** @comcast.net>To: customer-service@cruisemates.com


We sailed to Alaska using Norwegian Star in 2006. I don't remember what my User name or password was.

Do you have a record for: Thomas ****** or Tom ****** and/or Marilyn ****** .

Our sailing date was approximately July 12-14, 2006.
Many thanks. We're looking forward to going again and have made reservations but we're stuck on the User name and password.

Marilyn & Tom ******

Now - I love this one because obviously we are not NCL, and this request is about a cruise they took 8 years ago. Do they really think we have this information, and if so, why do they think that?
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  #3 (permalink)  
Old June 21st, 2012, 05:02 PM
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Default Looking for a friend

Original Message --------

Subject: Customer Service - lost friend
Date: Thu, 24 May 2012 09:29:05 -0700 (PDT)From: *******
*******@gmail.com
To: customer-service@cruisemates.com

looking for a friend who works in the casino her name is loveness

=======================================l

That's it... no name of ship, no real name, just the question "i'm looking for a friend whose name is "loveness"
Is that even a real name?
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Old June 21st, 2012, 05:07 PM
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Default Transfer to Barcelona airport

Subject: Transfer to Barcelona airport on June 15, 2012
Date: Tue, 15 May 2012 22:42:20 -0500
From: ********.com
To: customer-service@cruisemates.com


Our flight from Barcelona will start at 4:35 p.m.What time will the last transfer shutle depart from the ship ?

What time will we need to leave he ship ?

========================================

Exactly what is a "shutle"? a mix between a Shih tzu and a Poodle?
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Old June 21st, 2012, 05:12 PM
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Default I don't want that free cruise after all



Subject: FAO Carol Ann
Date: Thu, 19 Apr 2012 12:16:33 -0400 (EDT)
From: ********@aol.com
To: customer-service@cruisemates.com


Ref RHH38331FQJ
further to my phonecall to Carol Ann today (19th April 2012)
I have 2 hours ago received the pack from Registry Holidays. After reading the information and speaking to you I am CERTAIN that this package is NOT for me.
As this is within the seven days of receiving the Certificate Terms and Conditions I cancel the purchase of this package and request you to return any money taken from my account and not to take any more money from the account.
I do not wish you to phone me up about this as I would find this an intrusion.

As requested I have put this in an e-mail to you but will also be posting a letter to you

Mrs * ********

I am glad they decided to cancel - I hope they get the letter in time, because they sure didn't get this email!

Because we have done articles about Free cruise scams we often get email from people who think we are the ones who SENT OUT THE FREAKING POST CARDS.

We are not, we are the people who warned you to ignore them.
Still we get these all the time:
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  #6 (permalink)  
Old June 21st, 2012, 05:16 PM
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Default But I'll take that free cruise...

Subject: Customer Service - schedule for 2012 t0 2013
Date: Thu, 5 Apr 2012 13:06:07 -0700 (PDT)
From: ******** ************@yahoo.com
To: customer-service@cruisemates.com


I received a certificate cruise for two last March. I was told i have two years to use it, my expiration will be march 2013. when can I travel according to your schedule?.

++++++++++++++++++++++++++++++++++++++

Yes, that is all I got. Why does this person want to know MY schedule so she can take a cruise. Let's see, I see the dentist on July 2nd...
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Old June 21st, 2012, 05:48 PM
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Quote:
Originally Posted by Paul Motter View Post
Subject: Transfer to Barcelona airport on June 15, 2012
Date: Tue, 15 May 2012 22:42:20 -0500
From: ********.com
To: customer-service@cruisemates.com


Our flight from Barcelona will start at 4:35 p.m.What time will the last transfer shutle depart from the ship ?

What time will we need to leave he ship ?

========================================

Exactly what is a "shutle"? a mix between a Shih tzu and a Poodle?
Paul,

I'm embarrassed you would post my email.

I think a lot of the staff get some of these but it's neat you're posting some from Customer Service.

The emails I get asking for a job on the ship or if I could arrange for them to have a special gift sent for their sailing are, to say the least, interesting.

I'm built a little like John Heald but I can't arrange that stuff.

Take care,
Mike
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Old June 21st, 2012, 08:08 PM
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Oh Paul,
Just too funny, keep em comming, made my day :-)
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  #9 (permalink)  
Old June 21st, 2012, 08:36 PM
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Dear Mike,

I'm sailing on the Glory in July, please send a gift,

thank you

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  #10 (permalink)  
Old June 21st, 2012, 08:54 PM
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Default

The most unusual email I have received, other than being sent a picture of someone in a speedo by his pool, was a Cruisemate from Portugal, requesting my help, wth his Carnival reservation, for his Magic cruise. A couple of emails between us, and, a couple of calls to Carnival that I made for him, and, he was good to go..

Love the letters, keep em up!
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  #11 (permalink)  
Old June 21st, 2012, 09:46 PM
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Too too funny...please more!!!! (could there be a book in the works??)
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  #12 (permalink)  
Old June 22nd, 2012, 11:52 AM
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Default repositioning cruise for two from Italy to Los angeles or better san Diego.

Subject: repositioning cruises
Date: Fri, 22 Jun 2012 16:11:43 +0200
From: mauro *******@libero.it
To: <editor@cruisemates.com>


Dear Sirs
I was impreessed by your site and I am interesting to a repositioning cruise for two from Italy to Los angeles or better san Diego.
Can you mail any information you may have about or where I should look for it?
With appreciation
Yours
Dr. mauro *********
Italy


++++++++++++++++++++++++++++++++++++++++++++++++++ +


Why not just jump off the ship and swim ashore - San Diego is on the way?
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  #13 (permalink)  
Old June 22nd, 2012, 11:55 AM
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Default Other CM staff letters -

That's funny, I didn't realize that you guys get them too, but it makes sense. Please post yours, too. I had a new one just today about a cruise from "Italy to Los Angeles?"
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  #14 (permalink)  
Old June 22nd, 2012, 01:49 PM
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I guess cruise mates serves all the cruising industry's customers.
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  #15 (permalink)  
Old June 23rd, 2012, 06:52 PM
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Over at cruisereviews I get lots of resumes from people seeking employment with 'my' cruise lines. While it may be understandable if the person is from a poor country and is looking for work as a brand new steward or waiter, I am a bit surprised at the number of resumes I receive from people who have graduated from various maritime schools and are licensed as new officers. It is also disturbing how much information they provide me. If I was a crook I could have taken advantage of many people. They send me copies of their passports, licenses, diplomas, ID cards, etc.

But the most popular topic is that I am apparently in charge of the parking lots at the Cape Liberty, NJ, cruise port. Not a month goes by without someone inquiring about 'our' prices and directions to 'our' parking facility.
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Last edited by Dave Beers; June 23rd, 2012 at 06:53 PM. Reason: spelling
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  #16 (permalink)  
Old June 23rd, 2012, 10:16 PM
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Quote:
But the most popular topic is that I am apparently in charge of the parking lots at the Cape Liberty, NJ, cruise port. Not a month goes by without someone inquiring about 'our' prices and directions to 'our' parking facility
.

The same happens with us and "free cruises" and last month it was some Princess catalog just because somehad mentioned it in our message boards people thought we were the ones sending it out. I must have gotten 15 requests to have one mailed to them.
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  #17 (permalink)  
Old July 3rd, 2012, 05:28 PM
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Default I was detoxed on Princess and have a question

-------- Original Message --------
Subject: Customer Service - How to get in contact
Date: Tue, 3 Jul 2012 11:12:04 -0700 (PDT)
From: ******** **********@aol.com
To: customer-service@cruisemates.com


Originating-IP: 24.11.***.****

=======================================

I was on the diamond princess last week and wanted to get in contact with micki from the heath spa.

he did detox with me and need to ask him a few questions. thanks

********


Yup - people who are recently detoxed usually have a LOT of questions - like "are you holding" or "where's the closest AA meeting?"
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  #18 (permalink)  
Old July 15th, 2012, 05:42 PM
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I'm suggesting to my sister she name her baby "Loveness"....best....name....ever
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  #19 (permalink)  
Old July 15th, 2012, 06:33 PM
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Well....I had a message from someone on here who said she loved me & wanted my babies....quite appropriately for a cruise site I had to regrettably tell her that particular ship had sailed...
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  #20 (permalink)  
Old July 15th, 2012, 06:46 PM
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John, my freind, you made my day....
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  #21 (permalink)  
Old July 22nd, 2012, 06:55 PM
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Default Spa Robes (that was the subject line)

Subject: spa robes
Date: Sun, 22 Jul 2012 16:23:40 -0500
From: *********** ******@********.com
To: <editor@mates.com>


Hello,

Just returned from an Alaskan Cruise aboard Holland ship; Oosterdam. Am regreting that I did not purchase one of the spa robes that were in our cabin and was wondering if I can still get one, somehow, post-cruise.

E-mail response back is fine. I do not need a telephone number unless that is the only way to get the info.

Thank you,
Rhonda *************

p.s. We were on 8th deck balcony room.


Well - I'm glad you told me you were on the 8th deck because I have a special supply of 8th-deck Holland America robes in my garage, or is it my storage facility, or is it out in the barn with the boneshaker bicycle and Esso Oil signs.

Uummmm - could I interest you in a John Heald bobble-head doll, or two, or three...
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  #22 (permalink)  
Old July 30th, 2012, 12:12 PM
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Subject: Registration Problem
Date: Mon, 30 Jul 2012 06:34:21 -0700
From: <*********@yahoo.com>To: customer-service@cruisemates.com


The following message was sent to you by ****** ****

trying to get our bolarding passes

Okay - CruiseMates does not supply bolarding passes, but even if we did, you would have to tell us the sihp, the slaiing date, your reversation nubmer and ohter ipmortant tedails.
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  #23 (permalink)  
Old July 30th, 2012, 04:27 PM
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On 7/10/2012 6:20 PM, ******* wrote:
Sent from my iPad ....

Kindly please notify Mr. Benedicto ***** that His Father died last night July10,2012 due to heart attack...

Thank you very much for your time.

Thank you for YOUR time, but it would help if you identified the ship the recipient was on, and the cruise line, and sent this message THERE instead of to me.
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  #24 (permalink)  
Old July 31st, 2012, 05:58 AM
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Too funny Paul
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Old August 4th, 2012, 12:20 PM
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Quote:
Originally Posted by KellyKayden View Post
I'm suggesting to my sister she name her baby "Loveness"....best....name....ever
Or Destinee Hooker !
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  #26 (permalink)  
Old August 4th, 2012, 02:58 PM
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Default Informations Empress of the North

Subject: informations
Date: Sat, 28 Jul 2012 18:54:59 +0200
From: Francesco Borsari enrica.francesco@tin.it
To: <editor@cruisemates.com>


Dear Sirs,
we are watching a reportage about the “Empress of the North” and we are interesting to receive if it is possible a cruises’ guide and the prices list because we are planning a trip in your country in Italy U don’t find a travel agency for thiskind of trip .
Thanking in advance for your reply, we remain
Yours faithfully.
Francesco **********.


My address is: Francesco *************
Via ********* 1
I-42122 Italy
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  #27 (permalink)  
Old August 4th, 2012, 03:05 PM
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Default Request info about my upcoming cruise?

-------- Original Message --------
Subject: Request info about my upcoming cruise?
Date: Sun, 22 Jul 2012 21:32:22 -0700 (PDT)
From: Richard ****<******@yahoo.com>To: editor@cruisemates.com


My booking number is 21cbs4 on Elation August 16 - 20, 2012. My Travel Agent has been less than less than informative. I would to locate the information regarding my cruise? Dining venues, hours of operations, and general cuisine options. What amenities are included in the original booking purchase, or what is a extra cost items? What is the smoking polices on board? I purchased the pre-cruise gratuities package, does that include all tips on board as I informed? My e-mail *********** Thanks,Richard *****
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  #28 (permalink)  
Old August 4th, 2012, 03:08 PM
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Default semi-obligated to pay tips?

On 7/12/2012 8:42 AM, ********** , Jay (Boston) wrote:
What percentage (if any) of the tips that passengers are semi-obligated to pay actually end up in the intended crew member’s pockets? Since the tips are added on to the final bills and thusly paid directly to the cruise lines, the skeptic in me believes that the actual crew member will receive none of the intended tip money and if the passenger should decide not to pay any additional tip on their bill, as is their right, it could send a negative message to the cruise line that could result in that crew member being dismissed.

Jay ******

I'M REALLY NOT SURE HOW TO ANSWER THIS QUESTIONS

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  #29 (permalink)  
Old August 4th, 2012, 03:45 PM
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Quote:
Originally Posted by Phil&Liz View Post
Or Destinee Hooker !
That sounds like a strong biblical name!....
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Old September 7th, 2012, 12:56 PM
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Default Requesting Upgrade

-------- Original Message --------
Subject: Requesting upgrade on 34 day circumnavigation cruise of Australia leaving Sydney on Oct 21, 2012
Date: Fri, 7 Sep 2012 08:29:01 -0700
From: Robert ******** <********@shaw.ca>To: editor@cruisemates.com


To Whom It May Concern:

We (Robert ********- Mariner ID **********
and Virve *********- 416897239) have sailed on 3 cruises with Holland America and have never had an upgrade to a balcony when booking an outside cabin. We have sailed on 3 cruises with Princess also but on the second and third voyages we were upgraded to a balcony from an outside obstructed view cabin. We are requesting an upgrade to a balcony cabin on our upcoming 34 day cruise leaving Sydney, Australia on October 21, 2012.

Thank you for your consideration.

Sincerely,

Robert and Virve ******* tel: *********

No worries, I will call Holland America right now and tell them to bump down all those Mariner's Club members with 25 cruises. After all, I AM the editor of CruiseMates.
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