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Old June 18th, 2013, 12:36 PM
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Join Date: Apr 2004
Location: South Of Gettysburg, Pennsylvania
Posts: 253
Default Grandeur O/T Seas future cruise certificate

We were aboard the Grandeur when it had the fire. I must say that the crew, especially the fire fighters, were heroes that dark morning. RCI is to be commended with the way they handled the emergency. My question is....
we were told, by different RCI staff members, that the Future Cruise Certificates, would be $1,000 each. We received ours today & they are considerably less. I can't find out why. I wondered if any other passengers
have found the same issue.....
Thank you....Pudy
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Old June 18th, 2013, 01:54 PM
storybookcruises.com's Avatar
Join Date: Aug 2011
Location: Cape Coral, FL
Posts: 2,251

Have your agent call to see exactly why you got the amount you did.

From what I was told it was based on the cabin type you were in. In other words, the certificate was suppose to be good for a free cruise of equal amount and it would not be fair for someone who paid for an inside cabin to get the same amount as someone who was in a suite.

Travel Agent/Cruise Specialist w/15 yrs exp and 50 Cruises on 12 different cruise lines in many parts of the world! VIETNAM VETERAN OWNED & OPERATED. Certified Accessible Travel Advocate. Specializing in unsurpassed personal service to insure you have a hassle-free vacation!
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