This is a skeleten of what is happening of me checking and reading carnivals guidelines on gift cards stating if lost or stolen they are just like cash, me giving carnival the gift card numbers, they accepting and telling me my cruise is paid in full, then I paying a lady. Then few days later getting more gift card numbers from her, booking a separate cruise using up all the gift card numbers on the new cruise (refundable cruise) and a little on the old, so no one else can use the numbers. Carnival then taking all the money off the gift cards because they are not on gift cards they are living social pieces of paper with numbers on them, they accepting and have account paid in full. Then I send her money through the bank to pay the lady a week later. Now finding out there is credit card fraud and carnival pulling all the funds off the accounts In my defense I did everything to protect myself from a consumer stand point, carnival accepted there own gift cards and there own rules state that if lost or stolen the gift cards are like CASH. They are the ones who are holding the bag not myself, because if they did not accept there own gift card numbers I would not have purchased them. Customer service and Martha from Carnivals Presidents office said I am screwed.
Not much anyone can do for you. Your problem is with the lady who sold you stolen gift cards, not with Carnival. I agree that Carnival should have informed you the gift cards were stolen, but it's possible they were reported stolen after you got them.
There are alot of unscrupulous people out there and like your mother told you; if it sounds too good to be true, it usually is. It's always best to book through a reputable agent and pay what you know is the going rate for the cruise. Anytime you're getting a huge discount or getting something that sounds too good to be true, talk to your agent - they will keep you out of trouble.
In this case, you're out of luck and you're out the money you spent for stolen gift cards.
__________________ Travel Agent/Cruise Specialist w/13 yrs exp and 48 Cruises on 11 different cruise lines in many parts of the world! Vietnam Veteran Owned & Operated. Certified Accessible Travel Advocate. Specializing in unsurpassed personal service to insure you have a hassle-free vacation!
How horrible....Do you know the lady you bought the gift cards from. I would think you could take some action against her and recoup your loss....Best of luck and keep us informed....So sorry this happened to you.
Sorry this has happened to you. I am sure you were looking forward to your cruise.
This is problematic. I think the best analog here is that the fraudulent gift cards are forgeries. So if you buy something with forged cah, even if you did not know it was a forgery, it is not really cash.
All I ask is a tall ship and a star to steer her by; John Masefield
Carnival: Glory 2004, Destiny 2008, Splendor 2009, Freedom 2011, Valor 2012, Dream 2013
Celebrity: Summit 2011
Princess: Ruby 2010, 2014, Caribbean 2013, Coral 2014, Regal 2014
Star Clippers: Royal Clipper 2015