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Old October 20th, 2012, 06:32 PM
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Default Azamara price changes - refund demanded

Many of us booked a Europe 2013 Azamara cruise with the understanding, as written in their literature and online, that Azamara offers 50% off land tours to those passengers who book the tours online at least 4 months prior to their cruise date. The announcement also states that after the Spring of 2013, Azamara is discontinuing it's 50% discount. Amamara is unwilling to 'grandfather in' those of us who booked expecting the discount. I think it's unfair and I'm concerned that if Azamara does this, they're will chip away at other benefits as well. I've also learned that Azamara attempted to do a similar switch in 2011 but backed off after an uproar from passengers. In that case, they did not allow bookings for tours more than 4 months in advance and then, when tours were finally made available, discounts were denied as passengers were told they were too late! The Azamara cruise experience itself is wonderful but I regard their marketing process as somewhat seedy for the reasons I've listed.
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Old October 20th, 2012, 07:13 PM
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Oh, I agree, just bad business practice IMHO. I think they need to lengthen the time in order for cruisers that are booked, take advantage of the discount...That would get me pretty upset for sure...
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Old November 6th, 2012, 03:42 PM
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I am really sorry to hear about this and I hope you will come back and give us an update.
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Old November 10th, 2012, 04:18 PM
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I didnt feel it this much bad. Are you guys sure?
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Old November 18th, 2012, 07:42 PM
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Azamara is sticking to their new policies. No 50% but an "free" night excursion for all passengers at the same time for which you will br charged if you don't go or don't give them the required notice.

Liquor will now be included. However pricing has increased - a lot.

For those with future cruise booking, they may be cancelled if Azamara has been contacted by I believe Dec. 14/12.
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Old December 12th, 2012, 12:15 PM
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Azamara responded rather quickly to my request for cancellation of our open passage. I received a full refund.
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44 cruises - too many to list however cruiselines are in no particular order:

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NCL
HAL
Cunard
Celebrity
and some unknown tub

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Old December 16th, 2012, 01:01 AM
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I cancelled based upon the manner in which those off us had been treated. In the end, I called Azamara and demanded a refund...the customer service rep just repeated over and over they would not waive the cancellation fee and I repeated over and over that I was entitled to a full refund since the reason I cancelled was Azamara's reneging on a benefit which had a $1000-#2000 cost...I informed her that I could no longer afford the cruise due to Azamara's action. My credit card company was prepared to try to assist. ..In the end, I got my full refund 'officially' from a management person who possibly was in agreement that Azamara's actions were unethical...if took me all of 5 minutes once I reached this person. I refuse to do with a corrupt, dishonest or unethical business of any kind. It's a shame the new leadership of Azamara thinks so little of it's past cruisers....
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Old December 16th, 2012, 09:34 AM
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Interesting developments here. Glad you brought them up.

I have to get a clarification on their new liquor policy vs. old. They used to include beer & wine with suites and give you a set up of vodka and scotch.

What is the new policy?
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Old December 16th, 2012, 12:08 PM
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When we were on the Journey wine beer and pop were included with meals only.

The new changes have all liquor included all the time. No charge.
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Celebrity Constellation - March 17 followed by Celebrity Reflection - March 22

44 cruises - too many to list however cruiselines are in no particular order:

Azamara
Uniworld
RCL
Princess
NCL
HAL
Cunard
Celebrity
and some unknown tub

Yes, I'm a Royal Chump and proud of it.
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Old December 22nd, 2012, 06:49 PM
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Actually, it's not all liquor, it's standard liquor..The good stuff is premium and not included.
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