I have been treated REALLY unfairly by this company today.
I was emailing asking about rates (like we all do) and I was getting ONE WORD emails back from their customer service rep. She would just write "YES" or "NO" to my questions. I have never seen that before.
When I mentioned that I really was looking for some more detail in her answers because other travel agents certainly were being more warm in their communication she wrote this to me:
"I will make this easy for you. Book with a different agent."
HOw rude can a travel agent be? And it was her mistake! I am a frequent cruiser - a Crown and Anchor member and a potential repeat buyer of what she was selling.