I had an excursion booked with them in Tortola. Unfortunately I didn't get to go though because the excursion was cancelled because the tour operators boat had been damaged and would not be repaired in time. Even though we didnt get to go, I will defintely book future excursions with them because of the thoughtful and professional manner they handled the situation.
They emailed and and phoned me personally to ensure that I was aware of the situation and they promptly credited my money to my credit card.