I sailed on The Victory from 1/6/02-1/13/02. Even though this was my very first cruise, I must say I was very disappointed. The service absolutely sucked! I didn't feel the staff went out of their way at all, I thought I would receive top knotch service on a cruise, not the case at all. The food was good but not gourmet like I thought. Our waiter was rude, I didn't even tip him I only tipped the assistant waiter who did most of the work anyway. People that I've talked to, who have been on Celebrity and Royal Carribean were complaining as well, supposedly the service and food on Carnival is substandard compared to those lines. I would never sail Carnival again.
Sorry you had such a terrible experience. I sailed the Victory last year and can't think of one single thing that didn't meet my expectations. The food was excellent, the service was excellent. I hope you complained about the waiter. If he was as rude as you say, he should be out sweeping the deck and not in the dining room where the service should be more than exceptional. I hope you give Carnival another chance -- it really is an awesome cruise line!