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Old July 13th, 2002, 12:24 AM
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Default b & b in vancouver makes good on botched reservaton

back in january i made a reservation at the west end guest house for the nite prior to our zaandam sailing.

today i wrote to reconfirm and the b & b acknowledged booking the reservation on the wrong date and there, are of course, no other rooms available. the innkeeper offered us a complementary
reservation at a nearby hotel for the nite as well as an offer to join him for the breakfast on sunday.

i had to take a moment to post this because we have all run into various problems that are met with callous indifference and with no offer of resolution

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Old July 15th, 2002, 08:45 AM
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Default Re: b & b in vancouver makes good on botched reservaton

It is very refreshing to know that there are still small business people who are willing to take responsibility for their mistakes. After all, it is only human nature to make mistakes. It is how one attones for those mistakes that truly makes them a better person.
It would be nice if you would post the name of this B&B so that anyone else needing a place to stay in Vancouver would at least give it some thought.

Now if we could only get some the big corporations to have this customer 1st attitude !
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Old July 15th, 2002, 10:29 AM
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Default Re: Re: b & b in vancouver makes good on botched reserva

I'm so glad you had a positive experience. As a Vancouverite, I am proud of this beautiful, wonderful city and we welcome you and hope you will take time to enjoy it.
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Old July 16th, 2002, 02:21 PM
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Default Re: b & b in vancouver makes good on botched reservaton

As a "local" it's good to hear that they're willing to admit the mistake and help out. Enjoy your stay here and have a great cruise.
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Old July 17th, 2002, 12:34 AM
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Default Re: b & b in vancouver makes good on botched reservaton

jimmy
actually i did post the name of the b & b in the first message
www.westendguesthouse.com

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