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  #1 (permalink)  
Old October 30th, 2003, 07:26 PM
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Default Best way to complain to Carnival

I've heard other people emailing the president of Carnival - does anyone know the email address?
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Old October 31st, 2003, 08:23 AM
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Default Re: Best way to complain to Carnival

bdickinson@carnival.com

He will not respond to you directly but he will have his secretary respond. They were very helpful with me in Nov 2002. I give him alot of credit for taking time out to either him or a rep of him respond!

Good Luck
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Old October 31st, 2003, 12:39 PM
Denny
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Default Re: Best way to complain to Carnival

We had a problem with Carnival. After 4 e-mails and 3 phone calls and no response, we wrote a letter addressed to the President, Carnival Cruise Lines. Within a week we had a response and the problem was taken care of to our satisfaction. Sometimes the old fashioned way of writing a letter works best. Good Luck!
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Old October 31st, 2003, 01:03 PM
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Default Re: Re: Best way to complain to Carnival

After 2 emails and no reponse but the standard "your message has been forwarded to a special advisor", I called them. Supposedly we should receive a letter in the mail. How true do you think that it? How serious do they take comments on customer service? especially on the cruise director? Kim
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Old November 1st, 2003, 11:50 AM
Kat Kat is offline
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Default Re: Best way to complain to Carnival

I sent a letter to the following address after we experienced several issues:
Carnival Cruise Lines, Guest Relations, 365 NW 87th Avenue, Miami, Fl 33178, I recieved a letter back in less then 2 weeks with a credit towards our next cruise. Hope you get the outcome you want. Hope this helps.
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Old November 1st, 2003, 07:30 PM
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Default Re: Best way to complain to Carnival

When I had a minor problem I emailed Carnival via
www.planetfeedback.com.

The message goes directly to the higher ups and is answered very promptly with shipboard credits, etc....

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Old November 2nd, 2003, 06:36 PM
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Default Re: Best way to complain to Carnival

It's 3655 not 365
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Old November 3rd, 2003, 12:51 PM
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Default Re: Re: Best way to complain to Carnival

Stosh-

Thanks for the information. I emailed bdickinson and received a response (and a shipboard credit) within 2 hours. I was amazed!
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Old November 4th, 2003, 08:20 AM
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Default Re: Best way to complain to Carnival

If you don't mind me asking what kind of credit did you get? Kim
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Old November 4th, 2003, 08:32 AM
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Default Re: Best way to complain to Carnival

I'd like to know the complaint if that is not to much to ask.
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Old November 4th, 2003, 03:05 PM
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Default Re: Re: Best way to complain to Carnival

What happened was we had a shore tour (carnival shore tour infact) that we took in San Juan PR...the tour guide was late bringing us back (we should have been back 30 min prior to dinner) and we missed our late dinner seating on the ship. We asked someone to allow us to sit but they had locked the dining room doors and roped it off (it was maybe 5 minutes past seating ended) and they refused and told us to eat in the lido deck, etc....Feeling it wasn't our fault and it being a carnival tour they should have accomodated us. Just felt like they didn't care. We were able to eat on the lido deck but we really wanted a meal.

We wrote to Carnival via planetfeedback.com and they replied back with apologies (of course) and a shipboard credit of 25.00 and a free gift basket on our next cruise. We are using it on our next cruise scheduled in March. It wasn't much but it was worth letting them know how we felt.

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Old November 4th, 2003, 09:23 PM
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Default Re: Best way to complain to Carnival

Good for you, that does seem a bit unreasonable when it was a Carnival booked shore tour. $25 credit, is $25 more than you had, that is the way I try to look at it.

Glad you spoke up about the treatment. I am firm believer in that.

Enjoy your next cruise! My first is in January celebrating my 30th bday!
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Old November 4th, 2003, 10:11 PM
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Default Re: Best way to complain to Carnival

Thanks for all of the advice. I emailed Mr. Dickinson and got an email from another higher-up and a phone call from another supervisor. They didn't do much for me (I was complaining about the last-minute port changes for my 11/9 Paradise cruise) and the additional transportation expense I will incur. I was given a bottle of champagne for my room and sodas for my kids' room (woo woo). I did email the higher-up lady back (and blind copied Mr. Dickinson)and thanked her for the response, and nicely told her that the options I was given weren't really great. I'm not expecting a response, but they need the feedback.

Thanks again!
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