He will not respond to you directly but he will have his secretary respond. They were very helpful with me in Nov 2002. I give him alot of credit for taking time out to either him or a rep of him respond!
We had a problem with Carnival. After 4 e-mails and 3 phone calls and no response, we wrote a letter addressed to the President, Carnival Cruise Lines. Within a week we had a response and the problem was taken care of to our satisfaction. Sometimes the old fashioned way of writing a letter works best. Good Luck!
After 2 emails and no reponse but the standard "your message has been forwarded to a special advisor", I called them. Supposedly we should receive a letter in the mail. How true do you think that it? How serious do they take comments on customer service? especially on the cruise director? Kim
I sent a letter to the following address after we experienced several issues:
Carnival Cruise Lines, Guest Relations, 365 NW 87th Avenue, Miami, Fl 33178, I recieved a letter back in less then 2 weeks with a credit towards our next cruise. Hope you get the outcome you want. Hope this helps.
What happened was we had a shore tour (carnival shore tour infact) that we took in San Juan PR...the tour guide was late bringing us back (we should have been back 30 min prior to dinner) and we missed our late dinner seating on the ship. We asked someone to allow us to sit but they had locked the dining room doors and roped it off (it was maybe 5 minutes past seating ended) and they refused and told us to eat in the lido deck, etc....Feeling it wasn't our fault and it being a carnival tour they should have accomodated us. Just felt like they didn't care. We were able to eat on the lido deck but we really wanted a meal.
We wrote to Carnival via planetfeedback.com and they replied back with apologies (of course) and a shipboard credit of 25.00 and a free gift basket on our next cruise. We are using it on our next cruise scheduled in March. It wasn't much but it was worth letting them know how we felt.
Thanks for all of the advice. I emailed Mr. Dickinson and got an email from another higher-up and a phone call from another supervisor. They didn't do much for me (I was complaining about the last-minute port changes for my 11/9 Paradise cruise) and the additional transportation expense I will incur. I was given a bottle of champagne for my room and sodas for my kids' room (woo woo). I did email the higher-up lady back (and blind copied Mr. Dickinson)and thanked her for the response, and nicely told her that the options I was given weren't really great. I'm not expecting a response, but they need the feedback.