After looking on the internet and finding what cruise we wanted I basically called Carnival and booked it. The Carnival rep really didn't do much for us. I asked for a past cruise discount and didn't get it until I called a second time to see if she could do better. The first call she guarenteed us a balcony; the second call she gave us a cabin number and "oh, yea I can give you a past cruiser discount" $100.00 off the price. Has anyone else ever gotten a past cruiser discount, was it comparable? She said she gave us an upgrade but after looking at the cabin, it seems the same size as the smallest cabins with balconies. My question is: What do I need to do to get a better upgrade. For free, of course. I think I will call back and let her know I am disappointed with her service as I had informed her I was taking my husband for this cruise after undergoing bypass surgery at a really young age and I don't want him dragging deck chairs or the room chairs through the narrow door out to the tiny deck. (and by the way--he is cleared for travel, thank goodness no heart attack, we found the clogged arteries and got them fixed before anything happened.) This brings up another question, do I need to let the ship doctor know - I wouldn't thing so unless he has some specific needs, which he doesn't.
But anyway, she never offered travel insurance--in light of our situation I think it would be wise. She really hasn't done us any favors. I could've just booked the cruise throught the internet for all the help she has been. I have had to ask several times to get any perks that we have so far. I am going to explain to her I want a nice LARGE balcony so my husband can sit and drink his coffee on the deck.
How do you check to see if the prices have been lowered? Do you go back to the Carnival web site and psuedo book a cruise to see if the larger rooms come back as available?
I feel my only choice is to (excuse my language) ***** to try to get them to give me a descent upgrade. Does anyone have any suggestions? We sail from New Orleans on NOVEMBER 30TH on the Conquest.
Upgrades are normally the same cabin...just on a higher deck. Normally, the only upgrade you will get is the one you pay for. Book what you will be happy with cause the chances of a free upgrade is very slim. Hope all works out for you and best wishes on your cruise.
Sympathize with you on hubby's bypass. My husband had a quintuple one at the age of 48. You'll be surprised at how well he will feel once his chest heals now that the blood can flow freely. We took a European coach tour six months after his surgery and he was fine.
On the Conquest there are already two charis and a small table on the balcony. If you aren't nite owls check to see where your cabin is. I had been seasick in the past so went with the lowest floor balcony. Big mistake it was right over the Promenade deck where they had live music every night as well as the casino. I had heard being under the kitchens was bad but I didn't think being above something would be a problem.
The Conquest was a beautiful ship. Everyone kept saying there were 3100 people onboard but it never felt crowded. You'll have a wonderful time!
As much as I would love to have a free upgrade, I don't expect it. I am a return cruiser also and I didn't get an upgrade or discount. The discounts are only on certain cruises. That is what I am told anyway. Good luck on getting an upgrade, but it isn't a given.
I have a question, if you are so dissatisfied with your uncaring travel agent, why don't you get one who is concerned about your comfort and offering insurance? My husband & I went to AAA once to inquire about a trip, and she was SO disinterested in what we wanted, we just left.....now we have a TA who really looks out for our best interests, and even gets excited for us before we leave!! What a guy....TAs are a dime a dozen, so you can always find a better one...he has even gotten us discounts using coupons that he collects for his clients...
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Your post is actually really disturbing. Past passenger discounts are offered on certain dates at certain times. Upgrades are given sometimes when you are lucky and are usually (99.99999% of the time) within the same category booked. That means - inside to inside and outside to outside and balcony to balcony. If you want a larger balcony than you will have to upgrade to higher category - maybe a suite. That will cost a lot. No offense but we all have problems but that does not entitle us to something we did not pay for. There will be many other people on the ship that have had or have health problems. I'd look into whether you are close to the elevators - close to the dining or pool or the activities you prefer. I'd not get a cabin in the back if everything you like to do is in the front. BUY what you want. Appreciate what you have. Debbie
Re: Re: Cabin Upgrade ... Help ... how do I get one?
Thank you ALL for your replies. This cruise to going be very special for my husband, he deserves it. He has always wanted a balcony room. I came close to losing him after 17 years of marriage and we are young. I would move heaven and earth ...
I sounds like the overwhelming response is "be happy with what you can afford", I can accept that. I expected to be taken advantage of because I chose to make my own arrangements. I have learned alot at this website. I wish I would have found this site prior to booking my tickets. I would've felt a less defensive. I would have felt reassured as I would have known what to expect and not feel as though I was simply at the mercy of a large corporation.
In fact, I felt so comfortable on this site I decided to post so I could feel assured I had done all I could, even complain to my PVP if necessary, to get the best cabin I could. I am not ashamed of that fact. It requires no value judgment. It is called working the system, their system, their rules and knowing the rules better than they. Experience--isn't that the purpose of this website. To give all the tips and tricks to the next generation of cruisers.
For those whom my posting was disturbing or distasteful... All I asked was a question. Go on to the next post.
Your responses confused my expectation to get the most I can for my hard-earned dollars with some sort of verbal abuse to my PVP-that would be uncalled for. Some companies instruct their customer service staff that if the customer complains, "do what you need to to make them happy" (shipboard credit, upgrade to a higher deck...) This was what I was shooting for.
Some responses sounded like they came from RINGERS OF THE CRUISE LINES. Please be careful with your ADVISE. Other posters might actually take your answers to heart and not post again for fear of another rebuff. I take it for what it is. Your opinion. That's all. No worse or better than my own.
Thanks for your posts, I learned alot. We will have a great time. Nine days till we leave!!
People get mad if I tell them the price I paid on board. I'm not the lowest but I try to be... Some hints with Carnival.
Get their credit card through CapitalOne. You can get enough points pretty quick to get the $500 off and it applys to however and whomever you book through.
Entertainment Book - it used to have $100 off coupons on outside cabins (I haven't checked in the last year) that were combinable with past passenger rates.
Shareholder - if you own 100 shares or more you get $100 on board credit.
Past passenger Carnival Capers magazie - they usually have the deals that will upgrade you automatically when you book to the highest category you are booking in. Again though this is inside to inside and outside to outside but this way you actually get a cabin number when you book.
Watch cruise.com and seasaver.com and get on their email lists. I get all the email specials from every on line place and check constantly for the cruises I am looking for. Sometimes specials come out for only a week that will give you a great price.
Realize that more than likely once you are booked that is the price - most times they do not give money back if the price goes down. Also know the cheaper times to travel. Hurricane season, January, December other than Christmas and New Years. Also May - the first two weeks before kids get out of school. THese are great last minute times to book.
Most of the above is combinable so that is where you can really get some good discounts. It does take a lot of work. I don't complain to them - that is not good. Just to work their system you take all the specials you can get that are combinable and go from there. They don't like to sell me cruises and I can't go through a travel agent because they just don't get any commission off me. But - you can get good price BUT YOU HAVE TO WORK FOR IT.... Have a great cruise! Debbie
Kari, I have to agree with some of the other posters in that it sounds like you expected a past cruiser discount and free upgrade. That was the impression I got when I read it. That just does not work unless CCL is offering a past cruiser deal. I've cruised 4 times with them and only once was I upgraded from an inside to outside which was a huge shock for us. I always pay for the cate I can afford and never expect an upgrade. Also when I book a cruise I wait for the past cruiser deals. I would not think of calling and demanding this if it's not being currently offered.
The credit card idea is great, if you can spend the money every month needed to build up the points. I've used it and gotten 3 cabins with $800 off each one however you have to spend ALOT of money and if you don't have enough points and 2 years go by you will start to lose it. My husband used his for business so we were able to get those points quickly and it was great while it lasted! I do wish you a wonderful cruise!
I disagree, i got an upgrade on my first cruise, because the prices went down, 1 week before sailing, heres another suggestion, you can transfer the booking to any TA of your choice.. you dont have to keep it with carnival, just keep in mind once you transfer it carnival will not answer any of your questions. I have two internet TA's that i use, and i always check 3 sites for price drops,
Kari, I'v been holding my breath on this one and just went back to read your original post again. I can't believe you. You think because your a past cruiser you should get an automatic upgrade from a Cat. 8 to a Cat 11 or 12? Sorry about your husbands health but if you wanted a larger balcony you should have paid for it. The upgrade god is very finicky, no one really knows why one gets an upgrade unless its a published sale like "Hey cruisers buy the catatory 8a for $800 and we will upgrade you to an 8c or higher". THIS is an upgrade. Inside to inside, outside to outside, balcony to balcony, suite to suite.
Think about it for a moment, if they were to upgrade balconies to suites to only 1% of the past cruisers, they would not have any suites to sell. One other option if you have a cat. 8. Book a room on the very back of the ship . These are my favorite rooms and they have extended balconies for FREE.
In the future book only the minimum that you would be happy with, if you get upgraded, great. But they don't owe it to you.