Okay experienced cruisers......what makes a ship go "bad" - if even for a single cruise?
Read 2 different posts lately - both on the Sensation. Joie's had posters that loved, loved , LOVED the ship - many calling it their favorite.
Then another more recent post about the HORRIBLE experience someone had on the Sensation. It seemed as though many of the complaints were valid - non-working pools, bathrooms, coffee makers, etc.
Carnival Elation March 11
Carnival Imagination Sept 07
Carniival Sensation Dec 06
RCI Sovereign of the Seas Sept 06
Carnival Miracle Sept 05
Carnival Glory Sept 04
Carnival Fantasy Jan 04
Man, I don't know, but I've been on the bad end of that deal, and I know it can be devastating to have a much anticipated vacation go bust. My husband and I were on our 10th cruise (we also do a lot of noncruise travel) in April/May of 2003 on the Norwegian Dream and had a horrible experience with sanitation/plumbing issues in our cabin and for our whole floor. I believe that NCL is not maintaining the Dream, and the Norway explosion confirmed my concern for our safety. Backed up sanitation in your cabin on 6 days of a 12-day cruise is an issue that is really bad, but if the ship is so bad that incidents of this nature occur and can't be fixed quickly for a whole floor, there are definitely concerns about the safety of the ship. We also were located above the employee disco and had noise issues every night and were informed by our cabin steward that he had complaints about the noise in that area on every sailing. There were other issues, so we won't sail NCL again and consider them to be disreputable.
I think expectations can be a factor, but I think it's really obnoxious for some of the users of this site to use some kind of reverse snobbery and state that you shouldn't expect a Crystal cruise for a Carnival price. I think that no matter what you pay, you have a right to get what you paid for, and that includes a cabin in which all of the facilities are in working order. Fortunately on our sailing, we were overseas on a very port-intensive itinerary, so we were able to escape every day into the beauty and architecture and history. My husband and I work hard to earn the funds and time off from work to take our vacations, and I guess our number was just up since we've had such wonderful experiences before that time.
So happy traveling to the rest of you, and I will hope that you are not subject to some of those horrors.
I think it's called life. Some people have a bumper sticker that explains it quite well and I quote that sentiment, "S _ _ _ Happens !" Just as things sometimes go wrong at work, at home, at school, at play and in your car, cruises are no exception. The only thing that keeps these unfortunate situations from being a disaster is our ability to make the best out of a bad situation. The only alternative is to let those things upset you and waste your time complaining making the situation seem worse, to no avail. If you only have lemons, make lemonade.
"Just as things sometimes go wrong at work, at home, at school, at play and in your car, cruises are no exception. The only thing that keeps these unfortunate situations from being a disaster is our ability to make the best out of a bad situation."
I'd say that the cruise line's reaction to the unfortunate situations is a major factor.
My first cruise is coming up in November. If something goes wrong that's Carnival's responsibility, I'd be extremely disappointed if they didn't do their best to make it right.
I agree with the statement that the cruiselines ought to do their best, and if they do I don't have a bad cruise.
On the last Fantasy trip I noticed the first day there was a water leak into the toilet bowl. No big deal, I thought, since it's into the bowl. This happens at home too. But the next morning the toilet bowl was overflowing from leaking all night long. No big deal. It wasn't in the cabin yet. I was afraid to flush the toilet for fear the added water would make it overflow more and into the cabin, so I called for help. Mainenance was there within 3 minutes or less!!!! He looked at the problem and left the room to open a panel from the hallway to access the plumbing. He flushed the toilet from there several times to drain the water in the bowl, replaced a gasket in the plumbing, and the problem was fixed. It was taken care of in less than 15 minutes from the time I called. And he only poked his head in the door to observe the problem and once again to verify it was fixed.
I never even thought of that leaky toilet until I read this thread. They did their best.
Thomas, I don't know if you were referring to my post about the sanitation problems, but there is a big difference between a leaky toilet for one night and backed up sewage in your cabin for 6 days!!!! All ye who want to judge need to let me know when and where your next cruise is so that I can make sure that you experience the same and see how you can make lemonades out of that. There are various levels of inconvenice, but no one wants human waste from other cabins in your cabin for 1/2 of their cruise, and there's no excuse for a situation of that nature. Accordingly, as I said, we won't cruise NCL again. Life it too short and vacations too precious to subject yourself to that kind of a situation. It's not worth saving a few $$ to be subjected to that.
What makes a ship go bad... well I would say attitude. Nothing in this world is perfect. No matter how expensive it is or how well maintenaced it is. If somone really feels the need to have a perfect vacation the best bet for them would be to stay home. I don't care how much money a cruise line, hotel etc has. They can not forsee the future. They don't know that coffee machines are going to break down or they can't re-carpet a hallway because it has a few stains on it. I love my coffee, I have tasted the coffee on the ships and personally I think it would be a blessing for the makers to break down. Sorry I am spoiled. But I just skip the coffee and have juice. No biggy. the difference between having a great vacation and a bad vacation is the ability to adjust. Can't stop at an island due to weather? Have a ball on the ship! There is so much to do that my husband and I only spend an hour or so on deck because we are taking dance lessons or playing family feud or in the casino.... the list goes on and on. Vacations are way to expensive to whine over things that can't be helped. I agree with the saying, "if you are dealt with lemons, make lemon ade." Trust me, your life will be so much more fullfilling if you aren't so worried about someone screwing you over. Take a deep breath and smile.
Donna, a bit touchy today??? No, I was not referring to your post at all. I was merely responding to the post about a cruiseline doing their best, and if they do, then all is fine in my book. Read the first line of my post.
I stated an example of what I considered a potential serious detractor of which the cruiseline responded to immediately, and professionally, with little distraction in our life. In this instance, they did their best and I had forgotten the whole episode until I read this thread.
I am so sorry Donna but I had to giggle at your comment. I really don't mean to laugh at your situation. I would have been upset also. But never cruise that line again because of it. I would hazard a guess that, that problem doesn't happen to often. And I am sure they did everything that they could. Imagine you are giving a dinner party, you have 30 guests. Your toilet backs up. You freak and do everything you can to get it under control. I am sure they did the same. Do you think your guests would assume that you didn't care?Unfortunetly, how difficult is it to get parts etc. at sea? You make it sound as if they really didn't have a care in the world that you were inconvienced?
donna, my mother and i know exactly how you feel, we were on one of carnivals ships may of 2003.....grant you we were at the bottom part of the ship, but the sewage smell was so bad all week my mother was actually gagging going to and from our room...we complained numerous times, and nothing was done....we weren't the only ones upset by that reeking sewer smell......we cruise alot, and have never been in a situation as bad as that......we sent them an e mail on returning home.....with an apology, that certainly didnt help my mother all week as she held her stomach down!!! lemons?, i wish i had 1000 of um....mighta helped if we shoved um up our noses.