I recently sailed on the Carnival Conquest out of New Orleans, and it was the worst vacation of my entire life. The boat docked in Mississippi instead of New Orleans and it took Carnival over 24 hours to bus everyone to Mississippi making most of the boat wait at a terminal in New Orleans for more then 12 hours waiting for a Bus. They lied to us at the port so we wouldnt go home or cancel our trip. After finally arriving at the boat we found out we would be missing our first port in Jamaica and we would only be refunded the port fees that we were entitled to anyway because we didnt go to jamaica and they passed it off as a present from them. Then after 4 days on the boat, we were supposed to dock in Grand Cayman but they told us the waves were to big and we had to miss that port too. Which I later found out many boats docked in the same island the same day. And GUESS WHAT, they only refunded us the port fees again of 25 dollars and again passed it off as a present. Then I tried to invoke their VACATION GUARANTEE which is, if your unhappy by the first port they will fly you home for free, but they couldnt guarantee a flight and said I had to pay for the hotel the night.
IN THE END, I though they would be a normal business and refund our money, LIKE THREE OTHER CRUISE LINES DID BECAUSE OF THE CIRCUMSTANCES. But they refuse to give us a penny back, and said to me "so sue us." I am currently in the process of organizing a class action law suit against them to get my money back. CARNIVAL IS THE WORST BUSINESS LET ALONE CRUISE LINE I HAVE EVER DEALTH WITH, THEY ARE CROOKS AND GREED THIEVES AND THEY WILL STEAL YOUR MONEY TOO. DO YOURSELF A FAVOR AND USE ANOTHER CRUISE LINE!!
A few things i would like to mention:
1) Carnival probably has info on this in the paperwork you sign before boarding is allowed, so check on that.
2) I believe it left out of that port because of a major disaster in the middle of the route to the port. They can't control that
3) They cannnot controlthe weather, and in GC many or most of the ships do have to anchor and you must tender to the shore. It was unsafe enough for them to dedcide to avoid any problems with that port.
Holiday 5-day Western Caribbean
Liberty 8 day Western
Interesting ... my nephew was on this same cruise. And yes, I understand there was mayhem the first day when they realized they'd have to be bussing passengers both from the ship in Gulfport to NOLA, and to the ship for the next cruise. My nephew didn't board the ship until 3 or 4 AM.
The problem was Carnival had to try and find enough buses to transport people to and from NOLA, in the midst of Mardi Gras, when most buses had been booked solid for months in advance.
He said they were disappointed missing Jamaica, and then disappointed again, when weather conditions didn't allow them to tender in Grand Cayman, But he did say other than that first day of trouble, they had an excellent time. Said the crew were great, and food and service were excellent.
He also said Carnival announced on board, beside the onboard credit they gave everyone, they would be refunding the amount equal to 1 day of the cruise, PLUS giving everyone 50% off a future Carnival cruise.
All in all, VERY fair, and even generous, compensation for a situation which wasn't their fault to being with!
Some folks try to make the most of a difficult situation and others try to GET the most from the difficult situation.
Carnival had no control over the sinking of a vessel in mid channel . I believe another cruise ship was stuck inside the channel, so being bused to another port seems like a small inconvenience compared to a cancelled cruise. It is not explained why they did not land in Jamaica, Maybe they just couldn't get that far on the shortened crusie. Ships often miss Grand Cayman due to tender problems. Too bad, nice port , but better to be safe. Love those "fun days at sea".
Quite frankly Jamaica is a must skip port stop for me and I doubt I would even get off the ship anyway. Sounds like if one wanted to you could really lie back and enjoy 5 or 6 days at sea, good food, entertainment etc. Or, you could spend your whole vacation
planning a class action lawsuit .
Sorry you felt you had a bummer vacation. That is certainly too bad. I think you need to look calmly into the compensation Kuki's nephew is getting and take a deep breath and count to ten.
See my previous post about the Conquest cruise from New Orleans on February 23rd. While the accident was not Carnival's fault, there was a vast amount of misinformation being fed to the passengers who were waiting at the terminal in New Orleans. In fact, that is all the passengers were being "fed" for a long time. It was not until the late night/early morning hours that the passengers were offered food or drink. And that did not occur until passengers saw that the terminal employees had been brought food by others.
I will say this, the ship is beautiful and the food was very good. However, Carnival must work out its communications problems between the home office, the terminal employees and the cruise ship staff.
Also, the passengers should have been informed that we were not going to Jamaica before we got on the ship and given the opportunity to cancel our cruise at that time. We received information about not going to Jamaica after we were on the ship in Gulfport, with no way back to New Orleans. If my family had been given such information, we would have surely seriously considered cancelling the trip.
Please note that I have sailed on other Carnival ships and have had no problems. Our cruise on the Holiday last year was wonderful.
Part of cruising is to understand that sometimes ports are missed due to weather and tendering is done often. Usually the people who get upset about this are new to cruising. It can be disappointing if you want to see a port you've never been in but it goes with the cruising territory.
I've been on many cruises and I would say that at least once on every one of them...a port was missed, the sea was rough and we've had a day at sea rather than a day in port. It goes with the territory.
I wonder though, didn't a Carnival cruise out of New Orleans come back because of Norwalk?
Recently, one of the ships that sails out of Galveston was hit by the Norwalk virus.
the food was great! If you go on the Conquest, go to The Point, the supper club. The extra twenty-five dollars is worth it.
Breakfast was okay - standard fare on the Lido deck and in the dining rooms.
Lunch - the buffet was okay. I preferred the dining room but the kids loved the pizza and grill. Sur Mer, the seafood place, offered a selection of fried fish and other seafood delights, including bouillebase.
Dinner in the dining rooms was excellant. But skip the desserts and head for the coffee and dessert bar - fantastic cheesecake. The coffee is much better here than on Lido and in the dining room.
It was a differcult situation all the way around. Communication is always a problem in situations like these, but sometimes there is just no information available when you need it. However, there is one thing that I really don't understand that could have been handled much differently. If it appears that time restraints make it impossible to make all your ports, why in the world would they eliminate a docking port (Jamaica) in favor of a tender port (Grand Cayman), especially when that tender port is frequently too rough for tender service. Time limitations were not a factor in that decision, as the ship arrived back in New Orleans 5 hours before it's scheduled arrival. That port could have been made, should have been made and would have eliminated a lot of tension. I realize from other messages I have read on this board that some people would rather go to hell and back than go to Jamaica, but that's their problem and this cruise doesn't concern them. It was a poor management decision by Carnival on how to make the best of the available time.
I would like to extend my condolences to anyone who cared about those sailors who were lost.
If you look at a map of the Caribbean it might make sense that they choose to skip Jamaica.
On the issue of events that are out of Carnivals control causing them to break their contract with the guests, try using that argument with them when you miss the ship because of circumstances beyond your control. I have been more than satisfied with almost all of my dealings with Carnival, but when they say they are going to board in New Orleans at such and such a time, it doesn't say except if there is a disaster in the way. I know that when it comes to maritime matters things are hard to plan and I accept that. I guess I am trying to say I can understand being upset with the situation, but it sounds like Carnival is being pretty fair. I would like to hear how this 50% off a future cruise works out though, before I say for sure.
Did you have a good time at Cozumel. What a nice port of call, huh?
Post Edited (03-05-04 19:11)
Monarch O.T.S. 09 10 04
It was my second cruise and my husbands first. Needless to say our last with Carnival. We saild the Facination on October out of Port Canaveral for three days. We left port an hour late with no explaination!
Then the hallways going down to our cabin smelled musty and had heavy stains in the carpets. The hottubs and pools didn't work unitl the 2nd day of the cruise and on the day at sea one pool didn't even work unitl 3:00 in the afternoon. What a waste of money and I paid a lot less than others.
My husband also got sick with the nasua and upset stomach the night before debarkation so I spent the evening in the casino by myself. Never again will cruise with Carnival!
Think about the men who died in this accident in the Mississippi, and you are complaining about your cruise ship missing ports. You didnt have to go to work for 7 days, still enought time for me to enjoy my cruise ports or not!
So Josh, you have cruised on three other lines in the past and all have given you a complete refund because you were unhappy huh? Why are you still cruising then? Maybe because you get free cruises? <G> The Mississippi was closed due to a marine accident, not the fault of the cruiseline, The weather was rough, not the fault of the cruiseline, the cruiseline would not buy you a hotel room because you want a refund, not the fault of the cruiseline, they cannot gty you a plane, not the fault of the cruiseline. I hope that justice is done in your lawsuit if it is ever filed and the proper people are made to pay the court system.
We cruised on Elation out of Galveston over last Halloween and missed Belize due to the that one of the azipods failed. We were given nothing due to the mechanical failure, not even a refund of the port tax.
Carnival does suffer in comparison with other cruise lines.
I know someone who was on that cruise also. They said they had an awful time. They got what Josh said plus the 50% off their next cruise. She is going to try to get a free cruise out of Carnival and she also hated the food. I really don't think anything would have made them happy.
Long story short she said she was surprised at how many people were not ticked off and were having fun. They said "roll with the punches." It is as somewhat said before some people try to make the best and some try to get as much as they can.
Personally I would have been happy with all the days at sea but that's me.
The person I know (I can't call her a friend we are to different), actually said she got tired looking at all the water. GO FIGURE.... That blew me away.
I like to think I'm as compassionate as the next person when paying good money for a less than enjoyable time. That's the same message that was circulated at embarkation, that we should focus on the sailors that died instead of focusing on our cruise. There are thousands of good people that die every day around this world and some are even heroes. If we dwell on all the tragedy in the world, we'd never be able to enjoy this wonderful world and the wonderful people that comprise it. We would all be so depressed that those of us who didn't commit suicide, would wind up in a padded cell. That suggestion is a recipe for disaster. You would do well to take a lesson from the people of New Orleans and look at the demise of people as a reason to celebrate their lives, rather than mourn their deaths. It was even pointed out that the accident was an act of God, but I would point out there's a difference between an act of God and an act of negligence and maybe that was just an attempt to divert attention from the fact that we just wasted our hard earned money. Now I had a good time on the ship and that was certainly worth something. But I didn't take the cruise to wander around the gulf and only go to the commercialized port of Cozumel. And even then, all the water excursions were cancelled by the ship, only to find out later that water excursions by the same operators were operational on shore. So I had a great time on the ship, but didn't get to enjoy my excursions on Jamaica, Grand Cayman or Cozumel, but I shouldn't mind because people are dying around the world. Great! I suppose I should be ashamed I even wasted money on a cruise when I could have given it to the less fortunate. Bull! Talk is cheap and I'm not a hypocrite. I'm glad I went, but I wish it was a much better cruise than it wound up being. And yes, I'll go on Carnival again, as well as any other cruiseline going where I want at the right price. But please, don't tell me how I should act or feel when you know that you would have acted and felt the same way in the same situation. Don't insult my intelligence.
Congratulations starfighter!!! Very well articulated. To all the people on this board that don't see anything wrong with what happened on this cruise and don't believe Carnival should compensate, what do you go on cruises for? I and I believe many others choose cruising to see many different islands and cultures. If you don't believe that this is a big part of cruising and enjoy your days at sea, then I guess that you should be cruising on the cross Atlantic cruises and leave the cruises with many ports of call to people who pay to see the variety of islands.
It just boggles my mind that if the cruise was so awful and you would never do business with them again you are sure ready to accept a free cruise? Sometimes when we go with the flow or roll with the punches things work out better....I can imagine how irate you were..but, "you get more with honey than you do with vinegar"
teacup: The person who wants the free cruise has not written on the board. I was telling her story. I think, in my whatever it counts point of view, that Carnival did a good job at the refunds they gave and the 50% off the next cruise. When you travel at different times of the year you take into consideration the waters being rougher, the changes or not being able to tender, etc. all that goes with that time of the year. If you go in August you may be in a hurricane etc. So when a cruise cost more in June, maybe because the odds are better than the weather will be great in June. Same cruise cheaper in January, maybe the weather is not as good. I do wish their cruise could have been better, but I find it ironic that some people gripe about everything, literally everything has to be perfect. Well life is not that way and neither is cruising.
Jim, why are you picking on Josh? Isn't that a violation of the TOS?
Doesn't Carnival have a guarantee wherein if you are dissatisfied with your cruise, they will fly you home?
This is what I copied from their web site:
If you are not completely satisfied with your cruise experience
- Notify us before arrival at the first port of call and you may
debark at your ship's first non-U.S. port of call.
- Carnival will refund the unused portion of your cruise fare
and pay your flight back.*
Now I agree, that since this first port was so far into the cruise, Josh would have been smarter to stick it out for the 50% off next cruise. However, he should have been given the option.
"The test of a first rate intelligence is the ability to hold two opposed ideas in the mind at the same time and still retain the ability to function."
F Scott Fitzgerald
Seven Seas Navigator (12nts) - San Francisco - Vancouver - May13
Silversea Silver Explorer (23nts) - Kangerlussuaq, Greenland - Nome, Alaska - Aug 14
I believe Josh said Carnival couldn't guarantee his flight that night and that he had ot pay for hisown hotel.
Carnival can't control flights anymore than they can control the weather. I don't believe their guarantee mentions anything about paying your hotel, either.
I feel for you, Josh and I'm sorry you didn't get the kind of satisfication you wanted, but they aren't magicians.
Carnival Elation March 11
Carnival Imagination Sept 07
Carniival Sensation Dec 06
RCI Sovereign of the Seas Sept 06
Carnival Miracle Sept 05
Carnival Glory Sept 04
Carnival Fantasy Jan 04
I am not picking on anyone, just repeating what was said by the poster. They want a total refund "like three other cruiselines have done". No the GTY does not say they will fly you home, it says you can get off at the first port and get back the unused portion as a refund. It does not say anything about paying for the flight, putting you up in a hotel, or guarenteeing a flight from the port. The claim was also made that Carnival did not give a penny back, (well outside the $25 port fee which is standard policy), when if fact as reported by a number of others they refunded port fees for both Jamaica and Grand Caymen and offered a 50% off on next cruise. That seems like a pretty good deal considering the circumstances were out of the control of the cruise line. Question, why are you concerned about Carnival as you have said you have never sailed them nor ever plan to? <G>
You still have your e-mail hidden so I cannot reply privately as I would like to as this really is off topic. That said, do not presume to put worrds or intentions into what I say because you wish to belive that. Think what you will, but do not try and tell others what "I" am thinking. That is not right.
You are correct that CCL states they will pay for your return flight. None of this was questioned by the original poster. His complaint was that they would not give him a complete refund and gty a flight and pay for a hotel room. The offer made by CCL to the passengers on this sailing was refund of $25 pp for each of the two ports missed or $200 for a couple plus a 50% off the next cruise which the poster did not allude to. IN fact he stated they did not refund a penny to him. None of this is in his contract for passage nor have they ever promised this, nor should it be expected. In fact, the contract states clearly that they are not responsible for acts of God, missed ports, etc and basically only promise that you have a cabin onboard the ship which is all that any line does. The original poster also indicates in his statement that three other cruiselines have given a complete refund for unsatisfactory cruises and is upset that CCL has not given him a fourth free cruise. CCL does have the Vaction Guarantee that you can notify them before arrival at the first port of call and debark at the first non-US port of call and they will refund the unused protion of your cruise and pay for your flight back to the port of embarkation. No other cruiseline does that. If you wish to discuss this further then I suggest you e-mail me as I has asked you to in the past.
Thanks, Josh...you have left a least one more vacancy for someone else who will enjoy taking it...it's too bad it takes perfection to satisfy you. "Roll with the punches" sounds like good avice to me. I suppose you have complaints about how inconvenient a fatal accident is for you, also. Just voicing a disappointment would be a lot classier than using the all caps SHOUT mode to blame a group of people DEDICATED to making YOUR vacation as good as HUMANLY possible...seems to me they had a most INHUMAN task to accomplish in a VERY short time. Wish my life had as many written contingencies for success...
Enjoy your next vacation with whomever you wish. I like the track record of Carnival and look forward to my next (5th) cruise with ANY of their ships.
I am starting to think that Carnival pays their employees to defend them on this message board. I understand all your points, and some are very good ones. In the end it come down to one thing, when your disatisfied with a product, no matter how big or small, there should be compensation. A business that stands by their product would have no other choice. Norwegian and Royal Carribean clearly understand that while Carnival want to pinch pennies and screw the little guy.
50% off my next cruise? Do they think I would give them another cent of my hard earned money? Its a sneaky marketing ploy that obviously would trick many of you into giving them more money, but I am not buying.
I solely booked this cruise because of the ports, if you ever watch a cruise line commercial, they dont advertise the boat the majority of it, they show the great times in port. Well that was clearly false advertising. Everyone need to understand that Carnival makes hundreds of millions of dollars a year, and while the price for a cruise is a month's work for me, it is chump change for Carnival. Why should I bear the brunt of the circumstances while Carnival profits by having everyone on the boat buying drinks, and gifts and losing money in the casino. They PROFITED because of this horrbile boat accident where 5 people perished. I hope someone can look at this logically and take this into consideration.
You never complain about Carnival on these message boards, haven't you figured that out. They only want to hear about the good things about Carnival. I was on the February 9th sailing of the Celebration that was so mishandled that Carnival had no choice but to give all those sick on board full refunds. I think it was a shame and disgrace how they handled our situation and I'm sure they handled yours the same way with lies and pushing it under the rug. I understand. Carnival will never see any of my money again. It seems to me these boards are supposed to be where everyone can have their say pro or con without being attacked. It's our opinion. Take it or leave it, but it may help someone with their decision. Wish I knew then what I knew now or we would of went with a different cruise line.