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  #1 (permalink)  
Old March 14th, 2004, 05:50 PM
plumberv
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Default My only complaint

Just returned from the Glory 3-6 to 3- 13 cruise.Had a wonderful time.Great food,service,staff and ports. Now to my complaint and or question.Has anyone had to go through customs to disenbark in St. Thomas? Well I never have until this cruise and it was terrible! The line started somewhere towards the back of the casino and went around the Prominade deck two or three times and finally off the gangway after about 90minutes in line! Somewhere inbetween we did show our proper docs(photo I.D. birth cert,)We are American citizens.Idont have any problem with strict security measures but was very disappointed with the way Carnival handeld this process.It was a mess.Just kind of surprised I havent read anything about this subject on these boards.
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  #2 (permalink)  
Old March 14th, 2004, 06:54 PM
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Join Date: Jul 2002
Posts: 489
Default Re: My only complaint

St Thomas is a US possession and if you stop at a foreign port before St Thomas then you must go thur customs. It is not Carinval's doings it is the US Customs Service that requires and handles it. Hope that answers your question. Also there have prior complaints about this depending on at what time Customs conducts the checks (In one complaint it was at 5:00AM)
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Old March 15th, 2004, 09:07 AM
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Join Date: Jun 2003
Posts: 557
Default Re: My only complaint

It's another one of the inconveniences instituted by US Security after 9/11. I was on the Norway last March, and we had gone to St. Maarten first, so we had to go through customs/Immigration in St. Thomas the next day. It wasn't too bad, though. We just got up really early, and were one of ther first in line.
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Old March 15th, 2004, 12:03 PM
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Join Date: Dec 2003
Posts: 33
Default Re: My only complaint

Hi, I was on there also. I agree that was a disappointment but my wife and I only waited 45min.
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Old March 15th, 2004, 12:16 PM
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Join Date: Dec 2001
Location: My GPS says 12 ft. above 6 ft. under!
Posts: 7,267
Default Re: My only complaint

Yes, we've had to do it also and the line was from the front of the ship to the rear. We had a 9:00 shore excursion which we wouldn't have made if they didn't pull us out of the line and usher us to the front.

Regards,
Thomas
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  #6 (permalink)  
Old March 15th, 2004, 12:21 PM
can't wait
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Default Re: My only complaint

Does anyone know if The carnival Destiny will have to go through customs
We Get on the Ship on Sunday in San Juan and then sail overnight to St Thomas
Will there be a long customs line to get off in Port for the day ????
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Old March 15th, 2004, 01:15 PM
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Default Re: My only complaint

can't wait

No, both Puerto Rico and St. Thomas are US Possessions, therefor you do not have to go thru Customs in St. Thomas.
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  #8 (permalink)  
Old March 15th, 2004, 01:19 PM
can't wait
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Default Re: My only complaint

Thanks

It would be a drag to spend precious port time in a customs line when you are only in port for such a short amount of time
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Old March 15th, 2004, 01:46 PM
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Join Date: Aug 2002
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Default Re: Re: My only complaint

Re Destiny , you should not have to do customs as you are not stopping in a foriegn port.
As to the procedure in general, the US Customs service comes on board when they want to. Like all government agencies, they do things " by the book" and with little regard for customer service. Generally the cruise ships do a pretty good job of assigning times for folks to get on line that would not cause the great distress you went through. What happens is that folks realize a line is forming and "jump on". Next thing you know there is a line the length of the ship. Not really the ships' fault.
Don't blame the crew for the passenger over reaction.
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