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  #1 (permalink)  
Old March 24th, 2004, 09:38 PM
Tenley
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Default Buyer's Guarentee

So I bought something last week in cozumel at one of carnival's guarenteed stores and it already broke...i wrote it down on my buyers guarentee sheet...thank god

so i've tried contacting carvinal...but i'm getting no answers...


HOW DO I GET MY BRACELET REPLACED???
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  #2 (permalink)  
Old March 25th, 2004, 06:07 PM
Tenley
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Default Re: Buyer's Guarentee

SOME PLEASE HELP ME!!
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Old March 25th, 2004, 06:21 PM
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Default Re: Buyer's Guarentee

How did you contact Carnival? You will probably be required to mail them a copy of your store receipt and a description of what happened to your item (where and how it broke). It probably won't do you much good to e-mail or call. You may also need to mail in a copy of the guaranteed stores you got on your cruise. Start with your travel agent first.
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Old March 25th, 2004, 06:22 PM
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Default Re: Re: Buyer's Guarentee

Hi Tenley,
What store did you buy it from ? Was it a store that Carnival had listed in their shopper's guide? Do you have a business card from the store ? Last year, when we got home from our cruise, a pink sapphire was missing from a ring we bought at Goodmark. I will ask my mom how she took care of it. Goodmark took care of it with no problem.
Liz

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Old March 26th, 2004, 01:14 PM
Tenley
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Default Re: Buyer's Guarentee

i bought it at Silver Emporium which was on their list of guarenteed stores, I have my reciept and such...

i tried emailing carnival and they replied like 3 days ago, saying they sent my request to a special advisor for my situation, who i have yet to hear from...

should i contact the store specifically? but i doubt they will be able to understand englsh....ughhhhhhhh
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Old March 26th, 2004, 04:51 PM
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Default Re: Buyer's Guarentee

It will probably take quite some time to hear back from Carnival, advising you what to do, what kind of paperwork to send in to them, mailing the piece of jewellry to the store for repair, and waiting for the store to return the item. Years ago in St. Maarten, I bought a pretty amethyst ring with one large and several smallish stones in it at AH RIISE. Right after I got home, one of the smaller stones fell out. I mailed back to the store on my own (because I got the store guarantee). The replaced the stone and mailed it back pretty quickly. Sure enough, it fell out again. At that point, I just took it to a local jeweller who matched the color and r eplaced the stone. It cost about as much as the postage back to St. Maarten would have cost. No problem at all since then, and I wear that ring a lot!
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Old March 26th, 2004, 05:23 PM
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Default Re: Buyer's Guarentee

Never had this happen to me yet, but if it does, I think I'll just use that as an excuse to book another cruise. Probably get it fix faster that way.

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Old March 27th, 2004, 11:05 AM
Tenley
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Default Re: Buyer's Guarentee

^ hahaha good point!!! hmmm, i could always use another excuse to go to Cozumel
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Old March 27th, 2004, 04:17 PM
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Default Re: Buyer's Guarentee

And don't count on that same store being there with the same salespeople! They change all the time.
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Old March 27th, 2004, 11:55 PM
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Default Re: Buyer's Guarentee

Even better reason to go back, to see new faces.

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Old March 28th, 2004, 12:50 PM
Tenley
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Default Re: Buyer's Guarentee

i've probably just better off going to a jewelery store by my house i think....oh well...
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