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Old April 15th, 2004, 07:24 AM
clarkie
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Default We haven't received our documents

We're leaving in exactly two weeks from today. My only concern is that we haven't received our documents yet. Is this normal?
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Old April 15th, 2004, 08:07 AM
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Default Re: We haven't received our documents

I usually receive them four to six weeks before the cruise, unless it's a last minute booking.

If you don't receive them in the next few days, you might call Carnival just to confirm you're booked on the cruise.

Although it's exciting to get your docs in the mail, don't worry if they tell you everything's set but you still never receive them - you can pick them up at the pier. There's a desk for just that purpose. A lot of people book at the last minute and don't receive their docs in the mail and have to pick them up at the port.

Bon Voyage!

Cheers,
Michelle P.

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Old April 15th, 2004, 03:24 PM
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Default Re: We haven't received our documents

When did you book this? You should have them, call your agent.
We got ours 4 wks before we sailed.
Molly
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Old April 15th, 2004, 05:26 PM
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Default Re: Re: We haven't received our documents

MichelleP,
How do you do those pictures? They are great!
Molly
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Old April 15th, 2004, 06:14 PM
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Default Re: We haven't received our documents

I would definately call Carnival. We sail on the Destiny April18th and never received our docs. I called Carnival a week ago and they told me that they had sent them out and they were either lost in the mail or stolen. Carnival said that they had reissued our docs for pier pick-up and would not do anything else for us.

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Old April 15th, 2004, 07:34 PM
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Default Re: We haven't received our documents

I have received my docs from CCL (9 cruises) anywhere from 6 weeks prior to 9 days prior. I would call them and double check everything - just for peace of mind.

Jodi

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Old April 16th, 2004, 01:46 AM
keli
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Default Re: We haven't received our documents

we booked through orbitz on the 6th for the 26th cruise. we got our docs on the 14th. which was a week later and a week and half prior to departure. a couple of days prior to the 14th, we got a passanger invoice and confirmation that states on the back that says "normally, for reservations made more than 10 days in advance of departure, you will receive your travel documents approximately 7 days prior to departure. " so they still have another week to send your docs. you should get them next week by thursday. if you don't, you should definately call.
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