If it kills me. I am booked on my very first cruise (Sensation 9/13/04). I don't care if there is a hurricane, I'll call it an adventure! I don't care if the food is bad, I'll call it a diet.
I don't care if the carpet is stained, I will call it modern art.
I am going on a well-earned, much-anticipated vacation, and I refuse to let anything rain on my parade.
That being said, I totally respect the right of anyone on this board to post their negative experiences. The common theme in most of these negative posts is "I complained and they did nothing". I wonder if these posters are complaining in the most effective way.
Be specific. Instead of telling your waiter that you hate the food, tell them what is wrong with it. Is it too hot? too cold? undercooked? overcooked? is the seasoning unpleasant? do you dislike chicken on principal? They can't do anything if they don't know what the problem is.
Know what you want. Never complain without a purpose. What can the cruiseline do to remedy the situation to your satisfaction? Do you want a different entree? A shipboard credit? A different stateroom? Common sense tells us that you have a better chance of getting what you want if you ask for it.
Complain to the right person. If the answer you get is No/I can't/I won't, make sure that you are speaking with someone who has the authority to say yes. If it means that much to you, if the issue is ruining your vacation, it ought to be worth it to speak with a supervisor.
I have a pretty good feeling that this cruise is going to be the best vacation of my life. If something happens and I'm not satisfied, at least I know that it won't be because I expected the cruise ship staff to be magicians or mind-readers (excepting the actual magicians and mind-readers).
With an attitude like yours, you will have the absolutely most fantastic vacation you have had in your entire life. I would have to say 100% sure of that! I sailed on the Sensation just 2 weeks ago. It is a beauty of a ship, but then to me, they all are. Would much rather be in a little dirty old stained up ship, then a brand new car driving on vacation ! Read my review on this site.
Of course we can't do anything about the weather, except pray! And if there is a hurricane, you won't be in the middle of it anyway. The ships stay clear of them. I'm really anxious to see what everyone else has to say. After all--a bad day at sea is tons better than a good day at work!
Now, lets hear the 100 lashes i get for this!
Happy cruising to all! After all, our cruise is what WE make of it!
NCL Dawn (Repo 14 nite) 11-1-09
RCCL Mariner of the Sea (Mexican Riviera) 4-18-10
I too am booked on my first cruise, the Holiday out of New Orleans. I have the same attitude you do. I am not going to let anything, and I mean anything, keep me from having a good time on this cruise. We are booked leaving July 17th and I can absolutely not wait. I am sooo excited. I look these boards over everyday. This will be the vacation of a lifetime for me.
Have a good time on your cruise, I intend to on mine.
As the old saying goes..........a bad day on vacation is better than a good day at work.
That said, my wonderful better half and I are eagerly awaiting our first cruise on the Conquest July 4th. 25 years and still with me. I refuse to allow anything to get in the way of us having the time of our lives.
You picked a good ship for your first cruise. Look for my ghost still sitting on the starboard lido fantail, coffee in hand, awaiting the sunrise.
I may dwell on the land, but I live at sea!
Sensation 2/03 I disembarked, but never really left the ship.
Enchantment 9/03 Just had to go back.
Inspiration 3/04 Just have to go back again, and again, and again...
Sensation 04/05 The vessel made me do it!
We sailed on the Sensation just a little over a year ago. It was our first cruise.
We had a great time. As in any vacation...it is what you make it. A positive frame of mind goes a long way. The ship shows a little sign of wear, that just means its been well loved, and oft used. We enjoyed the food and the shows, as well as our ports of call.
Wish I were out to sea right now, instead everyone tells me I'm just out to lunch.
OK - IF there are any problems on board - and there might be small inconveniences you want fixed - call the Pursers desk (the number is printed on the phone in your cabin) and talk to someone there - GET THEIR NAME!! This is a big mistake many people do. I called and spoke with someone regarding the A/C being out in our cabin (very small amount of air coming out). My neighbors in the next cabin called too. I asked for the name of the person I talked too and when I called back, when nothing happened, I said "I spoke to so and so and they said...." This got results quick. My neighbors called but didn't get anyone's name and the Purser's desk said they had no record of them calling. SO GET SOMEONE"S NAME! Everyone was very nice but it was a problem with all the back cabins (along the back on the ship) that cruise and there wasn't much they could do or would do. It honestly wasn't bad because we were in Hawaii and it was max of 80 degrees out and then we headed to Vancover where it was COLD! We weren't ever in our cabin during the day as we spent the whole day on each island we stopped in a rental car so it really didn't matter - we got them to give us a fan and we were fine. I did think we needed a small discount (why not ask??) and had to ask directly for a discount and they gave us $200 on our sail and sign (and our neighbors too since we asked for them) and 15% off our next cruise which ended up being a couple of hundred more since we cruised again on Carnival 6 months later. I'm not bashing at all it is just that I want you to know that if there are problems (and no vacation is perfect) they can be fixed just ask the right people and GET THEIR NAME! Debbie
I totally agree with getting the name thing. Also, if the person can't give you an answer right away, request that they call you back, even if they cannot satisfy you request. NEVER,NEVER forget you are the customer.
I do not have unrealistic expectations but like leahmichele said, if you can be very specific in your comments/complaints/requests the person that you are speaking to will have a much easier time remedying (sp?) the situation.
I am also a big one for eye contact. When I am making a request, I look someone right in the eye. Squirming (which is what I may be feeling inside because we all hate confrontation) is the enemy of assertion. I believe most companies, cruise industries included WANT to give you what you want and WANT you to be happy and very satisfied. If you walk away disssatisfied...it is a lose/lose situation. You have lost your good time and the cruise ship loses your business.
I read these boards for 7 months while we waited for our first cruise date to arrive.
We had late dinner, a cabin at the front of the ship (second one in), on a higher deck, and it was the Jubilee. Talk about negative posts.
This vacation was FABULOUS. The food exceptional, the wait staff superb, the shows great, the amenities sufficient, the atmoshphere relaxing, the people we met fabulous, the motion of the ship soothing.
I've read too many posts that are more interested in all the minute details that they forget they are on VACATION to relax and enjoy.
Amen to everything said! We just booked our VERY first cruise EVER on the conquest for Aug 2005! and I EXPECT to have the time of our lives! No matter what happens! Leah I like your ATTITUDE! no--I LOVE your attitude! :_):_)
Leah - you go girl!! With your attitude you can't help but have a great time - we look at things the same way - if you look for things to complain about you'll find them - if you're looking for a good time it will find you - enjoy - Jennifer