I had the same problem, got the same answer that Jennifer did, but I also had them check and see if my number was on the booking and is it, so I am not going to worry about that. My problem is getting the FunPass to print.
Don't get too excited about getting a past guest number. I call every month (I sailed in January) and every month get the "it will be all fixed in one month" routine. Have heard the same thing for the past 4 months. The "fix" is always a month away.....
CarnivalSensation February 2015
Carnival Dream November 2015
Carnival Fascination April 2014
Carnival Elation March 2011
Carnival Imagination Sept 2007
Carnival Sensation Dec 2006
RCI Sovereign of the Seas Sept 2006
Carnival Miracle Sept 2005
Carnival Glory Sept 2004
Carnival Fantasy Jan 2004
Dorothy, I am not aware that any of us who posted so far were "excited about getting a past guest number" - It seems we have all had ours for a while (mine for about 9 yrs), I do, however, enjoy the perks that come with having one (discounts, past guest party, etc) and seeing the cruise listed in my CCL profile.
I guess I am just wondering who you thought was getting excited? I don't really understand your post...please explain.