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Old June 28th, 2004, 04:13 PM
Pbear
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Default not stopping in Key West

We booked onto the Imagination departing on August 26th from Tampa with the Understanding that it would be stopping in Key West and then proceeding on to Cozumel. Apparently this is not the case as Key West port is under construction. My question is, why should we be paying port fees for Key West if we are not stopping and what should I be looking for for compensation since we were specifically told we would be stopping in Key West.
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Old June 28th, 2004, 04:42 PM
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Default Re: not stopping in Key West

i had heard somewhere else that they take the port charges off. i would call carnival and find out for sure.
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Old June 28th, 2004, 06:19 PM
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Default Re: not stopping in Key West

I'm sure they remove the port charges unless they go to another port. Read the fine print though because it tells you that all itineraries are subject to change if there are circumstances beyond their control or if it's for safety of the passengers.

People who cruise alot often find their itineraries changed and sometimes given extra days at sea. It just goes along with cruising.

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Old June 28th, 2004, 07:30 PM
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Default Re: not stopping in Key West

Some of the ships are staying longer in Cozumel which charges by the hour so there won't be a refund of port charges.

Since the pier upgrade isn't Carnivals fault I'm not sure what you would be entitled to by way of a refund.

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Old June 28th, 2004, 08:24 PM
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Default Re: not stopping in Key West

It doesn't matter if the port change is Carnival's "fault" or not. If you read your cruise documents, or even the brochure, it clearly states that Carnival reserves the right to change itinerary at anytime, for any reason.

Have people complained and been compensated for similar changes in the past? Some. But you aren't "due" any compensation.

As another poster said, if you are staying longer in Cozumel, or going to another port instead (we aren't stopping in Key West on our Glory cruise in September and apparently Costa Maya has been substituted), your port charge will not be refunded.

dorothy

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Old June 28th, 2004, 08:53 PM
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Default Re: not stopping in Key West

I spoke to a supervisor because my personal vacation planner did not contact me regarding this change. Instead I found out about it from one of the cruise boards. The supervisor told me that the time in Cozumel has been extended to 5 extra hours so there will not be any refunds, and if I was not happy that I could cancel the cruise.
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