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Jett456 July 25th, 2004 07:26 PM

Carnival Legend 7/26 delayed
Instead of leaving at 4pm we are leaving at midnight. That means we don't get on the ship until 9pm. Carnival is only crediting us 20. pp for this inconvenience. I hope we don't miss too much time at the ports we visit. I am pretty annoyed. It was a medical emergency, something that couldn't be prevented but don't they have insurance to cover things like this. They really should compensate us for more than just a missed lunch. What about the day off from work that I took. That was a previous vacation day wasted.

Jim Bragg July 25th, 2004 11:03 PM

Re: Carnival Legend 7/26 delayed
First off you will not miss any time at any port. They will arrive and depart on time. Emergencies are a fact of life and the cruiseline is not responsible. Getting $20pp is a pretty good deal really. Think of it, there are what, 2,500 passengers times $20, that is $50,000 that the cruiseline is losing in revenue! If you were the sick or injured person, would you not want them to do what they could for you? As that is just a delay of 8 hours in departure on a Sunday and you will I am sure be allowed to board much earlier than 9PM I cannot understand how you figure you lost a day of work?

Lenin Jersey July 26th, 2004 01:55 AM

Re: Carnival Legend 7/26 delayed
I too am annoyed at how Carnival is handling this. Of course medical emergencies happen and I would want to be treated well also. However I think Carnival should have a provision for this. They are giving us $20 but I have basically lost an entire day of my vacation. Using their logic, at $20 per day, I should only be paying $160 for the entire 8 day cruise. I DON'T THINK SO!!!!!!!!!!!!

And yes, I too lost a vacation day from work. I have taken a day off that was not necessary, if the trip was leaving late. Carnival should make provisions for this, and they will be hearing further from me on this when I arrive on the ship. Cruise lines count on return visitiors, and this is not the way to get me to return. This is my second Carnival cruise, but if the best they can do is $20, it will be my last Carnival cruise.

venice July 26th, 2004 02:15 AM

Re: Carnival Legend 7/26 delayed
keep it in the proper could have been the person who had the medical emergency !!!!

Lenin Jersey July 26th, 2004 02:32 AM

Re: Re: Carnival Legend 7/26 delayed
I'm not debating the medical emergency. Of course they have to take care of that. I'm just saying that Carnival should compensate us in a better way than they are.

venice July 26th, 2004 08:01 AM

Re: Carnival Legend 7/26 delayed
I respect what you are saying..just curious..what time were you allowed to board and did you arrive to your first port on time ?

David W July 26th, 2004 08:16 AM

Re: Carnival Legend 7/26 delayed
Ok, you've been delayed a few hours. As you have stated, "your on vacation" ! Enjoy the day and have fun ! This is only a minor inconvience, not a major problem ! Go see a local sight attraction, do some shopping, ect.. Just relax,have a drink or a beer,chill out ! You are on vacation, remember ! And you will get to board that ship a few hours later ! Take the $20.00 pp and run !

Happy cruising;

Lenin Jersey July 26th, 2004 09:20 AM

Re: Re: Carnival Legend 7/26 delayed
My day "on vacation" will be spent sitting in my house. I don't need to spend hundreds of dollars a day to sit in my house. I can do that for free.

Nornally you board the ship around noon (even though they tell you its 1:30) and then you are on vacation. Food, entertainmet, etc. Now, the ship will sail at midnight and I will have the priviledge of paying hundreds of dollars to do nothing more than sleep in a room smaller than a Motel 6, and get nothing else today.

I called Carnival, and could not get 1 inch beyond the gate keeper on the phone. I understand that this person is not authorized to make decisions, but I wanted to speak to a person who was a higher level. They insisted that there was nobody there who could talk to me. I tried and tried and they would not give me the name of a single person.

When I was shopping for this cruise, their commissioned salespeople would call me 3 times per day to get my business. I guess they don't have to do that now because they have my money.

What happened to "the customer is always right?" Perhaps they are not legally obigated to fix this. But what they HAVE to do and what they CAN do are two different things. If they don't rectify this, I will advise every person I know to never sail with Carnival.

Jett456 July 26th, 2004 09:57 AM

Re: Re: Re: Carnival Legend 7/26 delayed
I got to talk to someone at Carnival who said that right now the compensation is $20 pp but when we board there might be some other consideration given. She would not say what. Maybe it depends on particular circumstances. I hope there is some other monetary compensation because this is really a waste of a whole day for me. I am sitting here on the computer instead of on my way to the ship. She suggested I get to the ship at 8. Can you imagine how crowded it will be down there. Well, at least the Legend is the only ship. I read on another board that this sailing that is coming in had some really bad weather and a few people flew home from San Juan. They are all inconvenienced too because they are getting in very late and would have to change their pickup arrangements from the ship which could be expensive. Do you think Carnival will pay for their ship to shore calls?

Whiteknight July 26th, 2004 11:01 AM

Re: Carnival Legend 7/26 delayed
I don't think anyone will really miss much time at any port of call. In the first place, the captain can increase his speed by just a few knots and make up a considerable amount of time. If that doesn't make up the time, shorting each port by less than an hour should solve that problem. On the subject of the medical emergency, I've seen several medical emergencies where someone had to be removed from the ship and I can't recall a time when the task wasn't accomplished within an hour or so. I can't imagine what kind of medical emergency would take that much time.

Lenin Jersey July 26th, 2004 11:03 AM

Re: Carnival Legend 7/26 delayed
I doubt they would pay for ship to shore calls. Forntunately, being from the NY area, ground transportation is not one of the things I have to worry about. I know that airlines won't do much for you when you are delayed, but I expect more from a cruise line than an airline.

I really hope weather is not an issue. It was perfect when I cruised to Canada last year (and those are notoriously rough waters). However............I've heard some real graphic stories about weather. And I think if the ship has to travel faster to make up time, the trip can be rougher.

Kuki July 26th, 2004 11:30 AM

Re: Carnival Legend 7/26 delayed
If the ship was delayed due to a medical emergency, don't you think it should be the passenger who took ill that should reimburse everyone who was inconvenienced???

That is what a logical conclusion would be!!

I have NO IDEA why anyone would think the cruise lines should be responsible, and cover every possible contingency.

Perhaps every person who boards should have to present a report on their physical condition, and sign a waiver stating if they get ill they should simply be abandoned at sea, as to not inconvenience any other passengers.

If they state the ship is sailing at midnight.... rather than 5 or 6 PM, this is a delay of perhaps 6 hrs.
If normal boarding is noon, delayed boarding would probably start at 6 PM. And of this people want to be compensated???

Sorry folks.... but GIVE ME A BREAK!!!!!!

Lenin Jersey July 26th, 2004 12:12 PM

Re: Carnival Legend 7/26 delayed
Sorry Kuki, but medical emergencies are just a cost of doing business and should be built into their pricing structure. Most of the time it doesn't happen, but if it does, then the cruise line should absorb it.

You and I could get the exact same car repair done at our repair shop and it will take the mechanic 30 minutes to do yours and 5 hours to do mine. But we both pay the same thing. It averages out and its just a cost of doing business.

BTW---if the Carnival people are telling me the truth, the ship won't arrive in NY til 6PM and they then have to clean the ship and disembark the passengers. They are telling people to board at 9:30. Under normal conditions, you could show up 2 hours early and board. But I doubt it in this case. Instead of an 8 or 10 hour turnarond, its a 6 hour turnarond.

But a day is lost. Thats why crusies don't leave at midnight.

I realize this is unavoidable. But I still think Carnival should be making good on this. Build it into the pricing structure.

tazee July 26th, 2004 12:30 PM

Re: Re: Carnival Legend 7/26 delayed
if for every medical emergency, cruisers were compensated for the amount you want (whatever that may be), the cruise lines would go bankrupt eventually and then what would we do? talk about cruise withdrawals !!!!

CZodda July 26th, 2004 01:24 PM

Re: Carnival Legend 7/26 delayed
Hi Jett456 and Lenin Jersey,

I just looked out my window at work (I work in Hoboken, NJ - directly accross from the port of New York), and there is only one ship in the port - I'm guessing that's the Victory (two should be docked there today - Legend and Victory). I'll keep checking out my window, and if the ship should come before I leave work, I will let you both know.

Have a great trip!

Cathy in NYC

hockeyluver July 26th, 2004 01:32 PM

Re: Carnival Legend 7/26 delayed
When we were on the Legend in December there was a medical emergency as we were leaving port . By the time it was done we left port approx. 9:00 pm and we were on time at our first stop. Just be glad you were compensated for it we werent.

Lenin Jersey July 26th, 2004 01:40 PM

Re: Carnival Legend 7/26 delayed
I don't know what more to say. When I pay for a cruise, I'm not paying for place to sleep overnight. I'm paying for much more. But today, all I'm getting is a place to sleep and nothing else.

How would you like it if-----the next time you go out for dinner, they run out of food but they charge you for the meal anyway?

Lenin Jersey July 26th, 2004 01:44 PM

Re: Re: Carnival Legend 7/26 delayed

Forgot to mention. Perhaps your departure was delayed til 9PM, but I take it that you were on the ship and free to use all the facilites. So you really didn't lose anything.

We are losing a day.

CZodda July 26th, 2004 02:35 PM

Re: Carnival Legend 7/26 delayed
The Legend is still not in port. I'll keep checking.....

Cathy in NYC

Kuki July 26th, 2004 03:07 PM

Re: Carnival Legend 7/26 delayed
There are ALL kinds of logistical nightmares involved in these situations. The ultimate decision is whether to inconvenience alot of people in order to save one life!

Sure there are going to be many, many people who are returning on the Legend who will have all sorts of headaches because they've missed flights home. And certainly many who were to be boarding today who came in to NY early, who the cruise line wouldn't have been able to notify, who therefore showed up at the pier... and will be upset with the delay as well.

I'm curious to see if there's going to be returning locals, who are going to want Carnival to pay for the extra 6 or 8 hours worth of parking fees for the parkade they left their car in.

The thinking, which amazes me, is that Carnival should be responsible, and pay, for everyone affected in whatever way. And if anyone thinks, this should be the cost of doing business, and they should have insurance to cover all the eventualities, had best be prepared to pay ALOT more for their cruise vacations to cover those expenses.

In May we were on the Serenade of the Seas, crossing from Hawaii to Vancouver. Their was a medical emergency onboard, and the ship was required to run full speed for 2 1/2 sea days to make a rendezvous with a rescue helicopter off the coast of California. Two helicopters were dispatched, and accompanied by airplanes, because the choppers had to be refuelled in order to get that far out to sea.

Due to the speed necessary to make the rendezvous we had very rough seas, and high winds for those 2 1/2 days. And... you know... I never once heard any passengers complaining about not being able to be out on deck enjoying the sun or scheduled activities that had been cancelled, or having to endure the rough ride.

Everyone seemed to understand a matter of life and death was more important! At a meeting with the Captain and his staff to get the passengers up to date on what was happening, the Captain was in fact applauded for his actions.

Lenin Jersey July 26th, 2004 03:23 PM

Re: Carnival Legend 7/26 delayed
You are missing the point completely. I never, ever, ever said that the life and medical emergency were not important. OF COURSE THAT IS THE MOST IMPORTANT THING.

However, passengers (or the ill person) should not bear the burden of the cost. I have trouble believing that the line does not carry insurance for this. And if not, then I still believe it shoiuld be part of the cost of doing business. Charge everyone an extra 50 bucks on every cruise and then be done with it.

Jett456 July 26th, 2004 03:25 PM

Re: Re: Carnival Legend 7/26 delayed
I understand that these things do happen and of course we all want whoever is sick to be taken care of properly but, business is business. A lot of people will be inconvenienced and costs incurred and I am sure it would be wonderful if the situation could be explained to the phone companies, limo drivers, hotels, etc about the delay and such and no one should have to incur any additional expenses for the results of the ship being delayed by eight hours. While Carnival legally protects itself in the contract the right thing to do is to offer fair compensation to all the people who are put out due to this situation. Shipboard credits, coupons, casino chips, bottle of wine, etc. These things will not make up for the loss of a day on my vacation but they will make me feel better about Carnival. A little consideration goes a long way.

dalech July 26th, 2004 03:26 PM

Re: Carnival Legend 7/26 delayed
As far as "The customer is always right" there was an interesting article from the Associated Press on this back on July 5 that addressed how many US retailers are now doing detailed analysis on the cost of these policies because often times the cost is greater than any future purchases or goodwill that satisfying the customters will earn them.

You can find the article in the internet doing a google search on the above quote. Interesting reading while you are waiting for your ship.

shelco July 26th, 2004 08:16 PM

Re: Re: Carnival Legend 7/26 delayed
So you want to charge everyone an extra $50 and we are not going on the cruise, but it will pay you for being delayed on your cruise? Maybe the cruiseline could use the extra $50 from everyone to buy Zoloft to help keep people calm and relaxed.

UConn1 July 26th, 2004 08:29 PM

Re: Carnival Legend 7/26 delayed
I don't think Lenin is going to enjoy his cruise at all. Got so worked up over this that it will be all consuming for the entire cruise. Just accept what you cannot change and enjoy the rest of your vacation.

Gale & Bob Hanley July 26th, 2004 08:39 PM

Re: Carnival Legend 7/26 delayed
Hey: Sure it's an inconvenience but these things happen and you know that going on the trip. Just Thank GOD you are still healthy and in one piece and send some compassion to the poor passenger. He/She really lost a vacation and who knows what they have to deal with now..

venice July 27th, 2004 12:45 AM

Re: Carnival Legend 7/26 delayed
a person on the inbound Legend posted why it was late coming inbound due to the medical emergency...I hope Jet456 cruise is much less eventful after his delayed start

I subscribe to the UConn1 theory about rolling with the punches, if one starts out in an aggravated mind set, it does not bode well for the rest of the week if something goes wrong or does not meet one's expectations...should be an interesting week

JoeK July 27th, 2004 06:43 AM

Re: Carnival Legend 7/26 delayed
Kind of an interesting thread here and could be a great precedent set. If carnival is expected to provide additional reimbursement for passengers who are inconvenienced I would like to thake it a step further. The next time I am delayed on the freeway due to an accident, I think the state should reimburse me something on my taxes. And the Dr when I am delayed sitting in the waiting room. This could go on and on .

venice July 27th, 2004 07:24 AM

Re: Carnival Legend 7/26 delayed
Doesn't Carnival have a "gurantee" policy that if you don't enjoy your cruise you get your $$$$ back ? How does that work and would it apply in this case ?(I suspect there is a clause that talks about medical emergencies)

Let's hope that our original poster after his first full day at sea, will take a moment and reflect that the delay did not spoil his cruise..Sometimes a brief respite puts a different light on the incident when one is in the heat of the moment

Maybe trip insurance could charge a surcharge for this type of event rather than looking to the cruise line

sls July 27th, 2004 07:30 AM

Re: Carnival Legend 7/26 delayed
One of the fun things about cruising is anything can happen. Maybe a vacation at an all inclusive resort would be safer for those who can't roll with the punches.

Getting worked up over things that can't be changed is not healthy.

Personally I don't consider embarkation and debarkation days part of the vacation fun.

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