I just returned from the 4-day Sensation cruise to Cozumel today. My husband and I were with a group of 3 other couples. We cruised to Cozumel last year on the Holiday, had a ball, and wanted to try the Sensation.
We had to change our dinner times because the group was not given the same table even though we requested. We did get a table altogether but had to change to the late seating. Okay, we were happy that we were all at the same table.
We were assigned to the Ecstacy Dining Room. Our waitress was NOT friendly at all. We found this extremely disappointing because our waiter last year was extremely friendly. We also saw other waiters/waittress this year laughing and entertaining their guests.
Our waitress was very curt and to the point. We asked to try an extra entree' and was told that we could only get one entree at a time because it was a Carnival policy. I instantly thought she was being a tough Mom.....you have to eat your first meal before you can get another one! I thought that maybe that was a change because last year our waiter brought us extras all the time so we could try other items. I just read on another message that someone else waiter on another ship did bring extra entrees with the others.
So was she just being ugly with us or is this some new policy???? We weren't each asking for extra entrees, just one for the whole table.
We did enjoy the food overall, though. We were just disappointed with the service, particularly after having so much fun with our waiter last year.
My husband and I also were disappointed with our steward. When we first got on the ship, our room smelled like cigarette smoke and we actually saw cigarette ashes on the window sill of our ocean view window!!! YUCK!!!! Thank goodness I brought disinfectant wipes and lavender spray. The other couples in our party were on the other side of the ship and so had a different steward. Their steward met them the first day and called them each by name. Our steward didn't come by until the afternoon of the second day. And one day the bed was made, but the top sheet was all bunched down by the foot of the bed!
Overall we did have a great time on the cruise mainly because we knew other couples and still enjoyed ourselves. I was somewhat disappointed with the service, but I wouldn't say that it was poor throughout the ship. We just seemed to find two folks who did not exceed our expectations. I did indicate our disatisfaction on the comment card.