<< Strong words, I hope that they have some facts to back that statement up. >>
I would be happy with any words at all from Carnival. Since it is Carnival that is refusing to provide any information, one must search for a plausible reason.
<<To be quite honest it was your overwhelming negative overreaction to minor problems on your vacation caused me to overlook it.>>
I do suppose that the degree of seriousness of the problems mentioned is subjective. Obviously you and many others on this board are accustomed to receiving less than attentive service at dinner, missing a shore excursion, being forced to stand in cramped quarters for 45 minutes and of course, being out an unexplained $354.60 to be minor problems. I do not. Some of the other stuff was indeed minor. However, dollar is only minor money, but if you put enough of them togther...
<< Your posting under different screen names also does little to help clarify responses. >>
Yes, that was explained earlier. I originally was responding to a post requesting comments on the Legend. It didn't go through (I thought), so I resubmitted it.
<<They said "Too bad, so sad." or was that your opinion of what they meant? >>
I assume that you are being facetious. Of course she didn't say that. If you focus, you will read that "attitude" is the key word.
[[ DO NOT sign up for the "Island Tour" in St. Maarten. It is a disgusting waste of time and money]]
<< So much for an objective opinion. That reads like a demand. >>
! Yes, I am demanding that nobody else waste their time and money on this particular excursion. Even though that was the opinion held by virtually everyone that experienced it, I recommend it highly to you.
[[ It appears that my complaints are common with Carnival.>> ]]
<< Really? Why do you say that? >>
From reading other messages on these boards.
[[ Carnival claims that their sponsored tours guarantee that you will be back on the ship on time. That is a bald faced lie.]]
<< Yes it is a lie, but not via Carnivals mouth. Where did you read/hear that?
To quote Carnivals words exactly.....>>
"One of the many benefits of booking excursions through Carnival is a guarantee that the ship will remain in port until all guests are back onboard."
Let's get the facts straight here...................
Carnival DOES NOT guarantee that you will be back on the ship on time.
They DO guarantee that the ship will remain in port until all guests are back onboard if you are on a Carnival booked shore excursion.
Been there, seen that.
Big difference. >>
The big difference is in what we (the guests) were told. I taped the pre-docking meeting, hosted by the cruise director. In reviewing that tape, he stated "If you book a tour through Carnival, you are guarenteed to get back to the ship on time" (with an English accent). That was after he had pointed out all of the dangers of finding your own tour.
<<The shore excursions ARE NOT "sponsored" by Carnival in any way.
"All of the shore excursions, including any related transportation, are operated by local independent companies and they are solely responsible for their products, excursions and any related transportation."
"Carnival acts only as an agent for the independent tour operators supplying excursions or services." >>
Well, according to Webster, "one who assumes responsibility for some other person or thing" is a sponser. When the cruise director tells me that I am guaranteed to get back to the ship on time, if I book THROUGH Carnival, I believe that that qualifies as sponsorship.
<<As for lines, welcome to the world of cruising! Trying to move 2,000 passengers all headed the same direction at the same time a couple times a day and you may encounter a wait here & there. We have cruised on various lines since 1989 and that fact has never changed much. That's just life on EVERY ship. >>
Perhaps you are right, I cannot speak to that being the norm. However, at the other two ports, there was no problem at all.
What you suggest is that cruise lines know that there will be difficulty getting off the ship, but that they ignore the situation. Moreover, Carnival at least insists that everyone have at least one and usually two photos taken, as you leave. Even if you have absolutely no interest in buying a copy. Now, you tell me; could they avoid this problem?
<<For the charge on your credit card THAT is the one thing that should not happen and I am really interested in finding out the truth.
A call to the credit card company will put a hold on the charge until the issue is resolved.
You are not responsible for any charges during that period.>>
I understand that, as mentioned earlier. Again, the point is that Carnival refuses to allow customers to contact the billing department, and get immediate resolution. Even more disturbing, whatever associate that you are speaking with is the only person that you will be able to speak with. They refuse to transfer you to a supervisor or anyone else.
<<<This thread started out simply as a reporting of my experiences, and my resulting dissatisfaction. It immediately became a circling of wagons affair, with a mob mentality atmosphere prevailing.>>>
<< No, it started out exactly the opposite. You opened the door in a room full of people that you did not know that were discussing Carnival cruises and yelled......
"Carnival really sucks"
Not just Carnival sucks, but "really sucks"
Did you think that we all would agree with you. If you want in to a discussion with people you should first get an idea of how the conversation is progressing before telling us what excusrions we should NOT book, in your opinion. >>
Again, the tour thing was simply advice. I wish that I had read something similar before wasting my money.
I wasn't looking for agreement. In fact, I wasn't really expecting anything. There is nothing that anyone on this board could do, after the fact. I was hoping that someone else might be spared my dissatisfaction by being made aware of potential problems, and I certainly didn't expect the deluge of insults and sarcasim.
<<Toss a rock in a crowd and a few may toss back at you. >>
A closer analogy would be, toss a hamburger into a crowd of Hindus, and they may burn you alive.
[[ Other than sailing with a different line, please name even one piece if good advice that has been offered here.]]
<<If you came here looking for advice that is the best that anyone could offer.
Try another line. (or just skip cruising vacations) >>
That's just the point. I did NOT come here looking for advice. Jim has insisted that I received very good advice, and I challanged him (twice) to produce even one shred of such advice. He could not.
<< I am wondering what your cruise history is, if you would care to inform us.......
Was this your first? NO
Have you tried other lines? YES
Been on Carnival before? YES
This sort of stuff helps us form our own opinions also. >>
I can well understand your reasoning, but experience, or lack of same, does not change the central issues that I presented. I readily admit that I am not addicted to cruising but unless you are telling me that I should not expect courteous treatment, competent management and correct billing on any cruise line, I do not think that my expectations were unreasonable.
<<The internet has led many first time cruisers to unrealistic expectations sometimes.
For about $100.00 a day, we expect everything to be perfect in an imperfect cruise world.
We want 5 star meals, entertainment, accomodations and good weather.
We expect white glove treatment all the time.
If we can't have a Coke when we want it we throw a hissy fit.>>
In this case, the Internet was not a factor. A hissy fit over a Coke? Hardly.
However, I did expect to recieve the same service and consideration that I have received on other vacations that were in the same price range. As you say, perhaps cruisong is not for me.
<<I'm wondering if anyone here gets paid $100.00 a day and supplies all that to anyone?
Anybody here willing to do that 24 hours a day, 7 days a week, 52 weeks of the year.
I didn't think so.>>
Since I didn't pay $100.00 a day to any person to do those things, your sarcasim has missed its mark.
<<Yet we expect people from other countries to serve us and bow to our every minute need. >>
Whoa! Let's all join together in a chorus of "We Are The World." Where are you coming from? The only reason that so many nationalities are on those ships is because they will work for less than a living wage. Please, let's not go off that far on a tangent.