Hi, everyboby. My last "Disappointment" got a lot of messages. I try to explain.
In short- we had cruise with Carnival and our garment bag with full dress was stolen during the boarding. Nobody from ship direction have apologized or have spoken with us. "Carnival lines" won't pay us any compensation.
Of couse we put the luggage tag, of course, we reported immediately to information desk and we spoke with the terminal.
The problem is that we found the tag near to cabin, so the bag was on the board.
Or porter or somebody from the ship stoll it.
But the problem is that Carnival told us only half of the truth, in other words- deceived.
We got $50 immediatly as compensation for unsatisfaction. The clerk from information desk told us that if the bag won't be found, we get addition compensation. It is Lie.
We paid $150 of tips !! We didn't call to the police. We waited.
We called 3 times to "Carnival lines" during a month after cruise. nobody told us that $50 we got on board- that's all we will get.
We wrote e-mail to the company, but we have not gotten the answer.
The guest relation office doesn't give you the opportunity to speak with the supervisor.
The huge company LIES to the customers.