For those of you who were on Glory, remember we waited to leave Nassau because there were some passangers that got off of the ship to take the "Carnival Guarantee" and had to return to the ship because there were no flights to Orlando let alone any hotel rooms available. It was Daytona weekend and a school holiday week so the entire area was sold out. So even if you chose to take Carnival up on its guarantee, they still couldn't produce. We met some folks on board whom left at Freeport and had to fly to Miami. Now Miami is not the Original Port Of Call as stated in the contract!!
I'm not sure I understand the "allowed to get off" comments. Maybe 60 people got off, but I don't think Carnival will tell you you CAN'T get off the ship. Their guarantee certainly
has few, if any restrictions, as long as you excercise it at the first port.
Listen, I feel the frustration of these folks. Belive me , I wanted 3 days of cruising and to see the three ports we missed a lot more than I wanted to spend an extra three days in Vancouver. We took a deep breath , fought , like these folks are, for all we could get but also enjoyed what was left to us. Most folks on our cruise were disappointed , but most were eventually satisfied with their settlement and their remaining cruise.
Good luck to all the folks on this cruise. I hope you get what you seek. I am skeptical
that you will , but I hope you do.
Still interested to see if folks would rather have been turned away at embarkation.
We cruised on RCI Legend of the Seas from New Zealand to Australia a few years ago and had engine trouble. As a result, we missed cruising in Milford Sound and had an extra day in Sydney subsituted for a stop in Melbourne.
We were all given at least $200 each as well as 25% off on our next cruise.
In the fall of 2003, we cruised on Carnival Elation in the western Caribbean and missed Belize due to engine problems. The substituted an extra day in Cozumel., but gave NO cabin credit of any sort to anyone.
This demonstrates the difference between the two cruise lines.
wowsa...well, as i say to my spouse we will do what we can, just continue to harrass themmm & if in the end they do nothing more, there are plenty of other cruise lines to sail on next time...when i called my mom from key west to tell her what happened, she said she knew carnival was a crap organization (she cruises alot, cruised w/carnival once, chose to never again) she didn't want to burst out vacation by talking it down after it was already booked, but she said she could have told me not to do business w/them before we booked just from her past experiences w/them vs. other cruise company's--
I just spoke to guest relations (1-800-929-6400). I calmly gave him all of my dissatisfactions about the mis information of getting off of the ship and the missed ports. He said,
"At this point nothing has changed. The $100 on ship credit is all that was given. My information along with all others is being noted and fowarded to upper management for further review. But at this time that is all that will be given."
We need everyone that was on the ship to call guest relations and file a formal complaint and have it fowarded to upper management. If there is enough of us that do so, they will have to listen!!!!
Complaini all you want, it willnot do any good except to raise your blood pressure. While you did not go to the ports you expected because of a problem that they could not know would occur ie; an act of God, they substituted other ports. This is allowed if you read your contract for ANY reason or even no reason. The fact that they gave you $100 pp speaks highly for them. Understand that no matter what anyone tell you, a $100 credit is worth $100. If you have nothing on your S&S bill you get the $100 in a check so don't play games with the 'they make a profit' stuff. They crew did suffer the brunt of the disatisfaction and even if you did tip well there is no doubt in my mind that many people did not and that is not fair either. Should the crew sue you because they did not get what they expected? Oh, I forgot, it was only expected and nothing said they would get the tips, wait, isn't that exactly what happened to you? As for CCL not being a relations friendly as other lines, that is hogwash. CCL is well known to provide more than any other line in rebates and giveing moeny back for any problems. Other li9nes used to be pretty good and almost as good as CCL but they have cut back tremendously now as well becaouse of costs. Both of these lines are publically help companies and have stockholders to account to as well. Again, I think everyone is sorry you did not get to the ports you wanted and the cruise was not what you wanted but they in no way endangered you and provided what they were contracted for and still gave the customers over $300,000 of the company's money as a good will gesture.
I am not sure anyone will ever be able to confirm if the engine problem existed before you all left port. One would think that the ships have the ability to repair themselves while at sea but I guess not in this case.
On the other hand, many of us were severely impacted by the hurricanes this year and I haven't heard anyone complaining about that. We lost two days and had to go to Cozumel and Progresso (not a very nice port) because of the storms. We only got $100 ship board credit and we lost an entire port day, and missed all the ones that we booked (went west vs. east). Yes, they did refund our money for the two days that we missed.
I really do not think that Carnival is trying to swindle anyone, I do believe that they may hurting a bit from all the compensation handed out this summer. Lawsuits in this case would be a waste of time. You got what you paid for, and the fact that you STILL got to go to three ports, albeit not the best ports...is a big deal.
Anyway, I can certainly understand your frustration, but I really don't think the is any fraudulant, neglectful, improper business practices.
I may not sound too sympathetic, but I also know that travel is fraught with troubles and that is why many people buy insurance. It probably would not apply in this case. I have been delayed and missed funtions because or the airlines, I have be diverted to different airports, and treated downright rude by the staff, but I have never requested compensation.
just my humble opinion
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A $100.00 shipboard credit is not generous, it is an insult. By the time this shakes out Carnival is going to wish they stepped up to the plate right away with at least a 50% credit towards a cruise within 2 years. This kind of situation is so rare that all eyes will be watching it. I'm thinking there is more to this story, particularily timeline issues that have to be addressed. This is not a port(s) change problem or a weather related problem, this is a sailing gone down the tubes, limping around the Bahamas and Florida like a wounded duck. Some cruise experience, drifting off the coast of Florida. Carnival would be better off if they ignored the "Holy Grail Contract" and do the right thing. Their goal should be to stop this PR mess right now.
HI! we filed a formal complaint yesterday & were given a reference number--should i call again today & request it be forwarded to upper mgt? or do they do this automatically? i mean is my complaint out there in limbo?
"Are you sure about getting a check for $100 if your S&S card has no balance?"
I can verify that.
Any credit left in your S&S account on the last night and you are issued a check before you wake the final morning.
We had $120.00 shipboard credit left 2 weeks ago and the check arrived under our door at 5AM.
For those who were on the Glory on Feb. 19- Some of us are pursuing another angle to this fiasco. We are contacting the US Coast Guard under the Freedom of Information Act that allows the public access to the report on the engine problem. The timing of this report is crucial to our argument. Did the problem exist before we left Port Canaveral?
Does anyone know what caused the violent shaking in the dining room during the 8:00 seating?
When did the sandbar off the coast of Key West occur?
I'll let you know if we get anywhere.
It always amazes me at how big a deal people make out of things when they miss a port. What people don't realize is that these types of things happen on ships all the time. I work as a maritime lawyer, and encounter MANY cases each season about ships that have all sorts of problems/delays/missed ports. Cruisers have very high expectations, for a mode of transportation that can encounter many problems. This is why your cruise contract has provisions for missed ports which provide little compensation.
This being said, I'm not making any determination as to whether the Carnival compensation is "generous," but I will say that it doesn't appear to be fraudulent. For customer relations, they could afford to offer more to the passengers, but generally, cruiselines don't want to be in the habit of paying out significantly for missed ports, because it sets an expensive precedent.
Being a lawyer who deals with lawsuits against cruiselines, I can tell you this. I would NEVER take a case from a passenger based on this fact pattern. I can also tell you that 99.99% of cruise contracts have a "forum selection" clause, which forces you to start any legal action in a particular state and county. (ie, Miami-Dade County, FL).
we sat on the sand bar off of key west during our immigration and home land security,
before we enter the dock, if you rember our cruise dir. said we where anchored
after my family and I went back to our room we could see the tog boat pushing us off the sand bar and kick up tongs of sand. they just about pushed us right the dock,and the same tog boat was there when we where leaving key west
from what a was told be other guest the on shore excursions where change while we where traveling to nassau on saturday
I don't have a dog in this fight; I have never sailed Carnival but have had ports cancelled and changed. I am not a lawyer.
What makes this all interesting to watch is the unique position that Carnival is in. With their Vacation Guarantee, the timing of the notification becomes critical. Here is the guarantee from their website (although I could not find it in the contract):
"When it comes to fun, Carnival's got you covered. We're so confident you'll enjoy your Carnival cruise vacation, we offer the only money-back guarantee in the cruise industry.
Simply book your "Fun Ship" vacation and sail away:
If you are not completely satisfied with your cruise experience
Notify us before arrival at the first port of call and you may debark at your ship's first non-U.S. port of call.
Carnival will refund the unused portion of your cruise fare and pay your flight back.* "
What is important are the words "notify us before arrival at the first port of call." Arrival doesn't mean after going ashore; it means before docking or anchoring. Therefore, if Carnival had notified everyone the day before, they might have had a lot of people trying to take advantage of the guarantee (although I really don't think that many would have chosed to end their vacation right their and spend the rest of their vacation at Disney). Given the lack of empty seats between Nassau and Orlando or Melbourne, Carnival would have been facing a significant financial hit.
Now, this wouldn't pertain to any other cruiseline without this guarantee. Carnival has done it to themselves. Other cruiselines would tell you and, depending on situation, let you cancel or not and determine whatever they wanted to in terms of credits for public relations.
I think this guarantee sure makes life hard on Carnival when it comes to bad news. Just think of those cruising to Canada instead of Bermuda. Although you need to inform the cruiseline that you want to get off before the first port (say Newport or Boston), you don't actually get off until your first Canadian port.
"The test of a first rate intelligence is the ability to hold two opposed ideas in the mind at the same time and still retain the ability to function."
F Scott Fitzgerald
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Seven Seas Voyager (30nts) - Dubai - Cape Town - Nov 14
Yes Family, I am sure of the refunding of unused credit. I only answer when I am sure it is correct. Again, sorry you folks had a differant vacation that you though but CCL actually owes you NOTHING as it did substitue other ports for the ones missed. the $100 pp is not an insult when you look at the big picture that it cost CCL over $300,000.00 total not to mention the loss of other revenue and repair which made their loss about $500,000.00 total. Rumors spread onboard ships faster than the speed of light. We were once trying to tie up at the dock in Costa Rica which is the port we really wanted most, when I could see that while the ocean was calm the swells were rather high and the dock is unprotected. After watching them actually have a line part and also seeing the gangway folded in half all the while the ship was beating on the dock. They tried for almost an hour tying the ship up before the Capt. made the wise and only dicesion to leave and skip the port. In that time while watching all this I heard the Government had been overthrown, the local had declared war on the cruiselines and would kill passengers, the crew mutinied and they had to leave before the rest jumped ship, CCL had refused to pay the bribe demanded, and even the Capt had been arrested and held for ransom! Complete insanity and that was just in the area I was in. When I laughed at these people and told they what I could see and what I was sure was the real reason they in turn claimed I was actually a member of the crew or worked for CCL and was trying to lie and feed them false information! It is amazing.
I am interested in receiving your video. My husband and myself were passengers on the ill fated Carnival Glory during the Feb. 19-26 cruise. We are also making our complaints to Carnival and also our credit card company whom seem more interested in this than Carnival. Reading all the messages on this board about being able to depart at the first port, people don't seem to realize than we were repeated told over and over not to go to the pursur - via over the loud speaker. Not just once but over and over by Carlos the cruise director. We were also told that we were given a NON-REFUNDABLE $100.00 ship board credit. Non Refundable being the key word here. We have asked Carnival if they would pay $2,000.00 to go on a Naussau and Freeport cruise, funny they won't answer that! I hope all passengers keep on their backs, you can also contact Cruise Magazines. I don't know if you went to the Casino, if you did how did you like all the underage gambleing going on? I have an e-mail into our States gaming commission right now to see who I contact on this, if anyone out there knows please let me know. Again I am interested in your video, please let me know. One more thing, some television stations have problem solvers, maybe they can help.
We are with you. I spoke with my lawyer her at home and he says that Carnival is in breach of contract. They contracted with us for a fee to sail on a Carribean Cruise. They did not deliver the terms of their contract. His suggestion was to contact a lawyer in Florida and begin a Class action Law suit against Carnival. I am all for this suggestion. If anyone that was on the ship (and I know there were several Florida residents) is able to contact a Lawyer in Florida and get this started I, and I am sure 2998 more will be more than willing to jump on this MOVING SHIP to justice.
Instead of wasting so much energy telling each other how horible the cruise was, what I would suggest is that all of you go to Miami, gather in a large group ( actually small group, as there seems to be a very small percentage of the approx. 3,000 pax. who are berserk over this ) and march on Carnival's headquaters. Force your way inside, take Bob hostage and hold him 'til he hollers " uncle " and gives all of you a 30-40-% coupon off your next Carnival cruise. Now that wouild be some concrete action and would get some press time and coverage.
Again, I say best of luck to you.
If your Lawyer decides to do a Class action Law suit, count us in. Carnival need to find out that they cant screw their customers. I know that from word of mouth already that 2 people in my office that were going to book cruises on Carnival have decided against it. Word of mouth is going to kill this company (a news article is an excellent idea)
I dont care what their contract says, my lawyer says we paid for carribean ports not Florida ports. They have to offer something comperable. That did not happen. So I guess if you weren't there you should not be including yourself in this argument that we have with Carnival.
I will have a copy of the video sometime tomorrow. We needed to find the software to burn it to a CD, contact me at firstname.lastname@example.org We viewed the clip last night and believe the statements from the Carnival Hotel Manager are very supportive to our case. I will give further details through my email address...not here, for the obvious reasons.
By the way does anyone recall the "blackout" about 2am Wednesday morning, we were in the casino when all the lights went out. The slot machines went wild, they all began to spin uncontrollably (much like the ship) .
Did anyone else meet up with the women with the jagged piece of metal( 18 inches long) that fell off of her wall durning the violent shaking of the ship and landed on her sleeping child. I hope she followed through with her plans to keep it. Last I saw her she was in the long line at the pursurs desks. I would love to hear their response to that one.
Don't Give Up...every situation is different, those who believe their is little to fight for are CCL dreams ...we on the other hand are their reoccurring nightmare. I live by the moto .....Never Take No For An Answer.... It has never failed me yet.
These kids were young, it was a little obvious when they cashed out and the machine ran out of money and the parents or guardian sat in place waiting for the casino worker to come and reload the machine with money and then only to sit down again. I seen it happen twice on this cruise. I am not saying it was your children, but minors were definitely there and other people also mentioned it to me. As far as kids looking younger and younger, I have a 13 year old granddaughter that without makeup looks like a 16 or 17 year old easy. I am still going to pursue this, there are ways to be able to control underage gambling.
Yes I recall the black out. I was in the casino also.
I posting on a Cruise web site states that CCL offered a full refund and free transportation back to the port of sailing when we were in Nassau. Does anyone remember this being specifically stated on the cruise. I sure don't. Perhaps this was offered to people after they spent hours in line. What I remember is being told that if we left the ship we would be on our own.
Oh my God, This offer was never made to those of us who complied with thier requests. They (Carlos) informed passengers not to come to the pursers desk as all information would be given over the PA system. Later when we found out about this "so called" offer we filed a complaint at the desk, The Purser said and I quote " Those who tried to leave in Nassau, returned to the ship as they could not secure transportation to the port of origin. This has since been verified by my travel company. All of these concerns aside, Carnival Glory is an extremely unsafe ship. This company put my family and the rest of the passengers in danger.....for what? THE ALMIGHTY DOLLAR! Shame on you Carnival Cruise Line remember ...What comes around goes around!
Yes, that was a NON-REFUNDABLE credit.
The letter we received under our cabin doors regarding the itinerary changes did say a "$100 per person credit, (non-refundable), to your onboard Sail & Sign account." I guess Carnival wanted to make sure that $100 didn't leave the ship!
Wow, this was my very first cruise! While it was nice to be on vacation (no one can argue that point) and the weather was great, I am very dissatisfied with how “Corporate Carnival" handled the situation. I'm not asking for money back, and I'm not asking for a free cruise, but a discount on the next cruise would definitely guarantee 3000 happy customers.
THANK YOU to all that were on the Glory Feb 19 and are posting information. I will continue to read the message board to see what's happening.
Out of curiosity, does anyone know why we had to fill out the customs form, but no one collected it when we left the ship? I heard they didn't have enough forms on board for all the passengers and therefore no one had to declare anything.
On my fist cruise there was a hurricane, we had to go to Jamaica first instead of Cozumel. I was outraged, I contacted a lawyer and tried to sue Carnival for breach of contract. I paid for a cruise that stops in Cozumel first not Jamaica. According to my lawyer Carnival didn't offer me a comparable product. I felt I was owed 99% off that cruise, and 99.5% off my next cruise.