We were at the 8:00 dinner during the severe shaking of the ship, we were seated at table 305. Have you gotten anywhere with the US Coast Guard regarding finding out information on a maintenance log of the engines?
We have called Carnival twice, same answer as all the others but we finally did get a reference number it seems you have to ask for it they don't volunteer the information. Also was told by our credit card company to get the information into them as soon as possible now since we have already contacted Carnival. Please everyone keep doing everything possible on this, we need to be strong in numbers.
If the trouble with the engine was not known before the ship sailed - why did the
ship sail during out Coast Guard Lifejacket inspections instead of afterwards like
it stated in the Carnival Capers. They did not want everyone up top watching the
boat sail out of port!!!!
I believe the terms and conditions in your Carnival cruise documents are very clear and they state the following:
9. (a) The Vessel shall be entitled to leave and enter ports with or without pilots or tugs, to tow and assist other vessels in any circumstances, to return to or enter any port at the Masterís discretion and for any purpose and to deviate in any direction or for any purpose from the direct or usual course, and to omit or change any or all port calls, arrival or departure times, with or without notice, for any reason whatsoever, including but not limited to safety, security, adverse weather, strikes, tides, hostilities, emergency debarkations of Guests or crew, or late air, sea, car or motor coach departures or arrivals, all such deviations being considered as forming part of and included in the proposed voyage. Carnival shall have no liability for any compensation or other damages in such circumstances.
Complain all you want, you are not covered and Carnival is not liable. I would love to meet the lawyer in Fla who said that Carnival is in breach.
And as far as Class action suits....do any of you know what that is?? They are usually for things like toxic waste dumps that create cancer clusters or big tobacco being so negligent with their product.
Sorry about your cruise, but it has happened to me and I did the best I could to enjoy it. If you did not have fun and it ruined something special, you may want to take a bit of the responsibility on yourself.
so before the angry mob takes over city hall....at least read what you signed up to.
Royale 5/85; Oceanic 7/85, 5/86, 5/89
Veracruz 7/88; Fantasy 7/97;
Tropicale 6/98; Sov. Seas 6/99;
Sensation 5/03, 5/04; Glory 9/03,Triumph 9/04; Pride 3/05
i live in mass. but i am too staying on them.....i call every other day--can we jump onboard w/you guys for a lawyer? how does it work, he gets paid if we win or what? let me know...i'm not gonna give up...the phone rep told me no addt'l compensation will be given, i said ok, i'll talk to you in 2 days...i'm gonna keep sending my letters too...& of course the emails to dickinson & the other guy there....we'll drive them crazy at some point right? well, when i called today, i couldn't even get a rep on the phone for at least 5 minutes...they were experiencing "unsually high call volumes...." i said that's ok, i can wait...i have allllll day.....tx!
Who said you burn less fuel? They probably burned more fuel. Just like a car, it burns more fuel when it isn't working properly.
To all who didn't have the cruise they wanted, I feel sorry that your plans were changed but from what I read on another website, it was all the cranky passengers who ruined the week. The attiutude of those around reflects your own attitude.
There are plenty of ships that have problems. If everyone threatned to stop cruising a particular line because of a problem, no one would be cruising! I still plan to sail the Glory in July no matter how many negative comments there are. I work hard and when I take a vacation, I enjoy it no matter what (and yes, I have had problems arise on vacation).
Back to the undreage gambling. You must be 21 years of age or older to gamble, and if anyone under the age of 21 were gambling, then the employees of the casino are at fault for not asking for ID. I know this only because my two children, ages 14 and 16 were at an outing where we took my father in law to a casino for a day, and the casino has areas for teens. I don't gamble much, so I was fine staying with my kids. My daughter had to go to the bathroom, and the one visible was inside a casino. We were told that unless they were 21 or older, they couldn't even use the bathroom. There is too much availability on ship, and the casino has nobody checking ID before entering. Also, what about all the liquour that was given away? I have never been on a cruise where champagne was given away like it was on this one. In Massachusetts, it's illegal to give alcohol for free, and even when I saw the "happy hour" in Florida, the drinks were at a lower price, and appetizers were even lower. One girl in the talent show was only 17, but if she said she were 21, Carlo would have given her the bottle. Maybe someone needs to check that too.
Okay people, It has come to the point that because some are not happy with the proper advice that many long time cruisers, (not CCL employees or apoligists), have given a few have resorted to personal attacks and name calling which according to the TOS is not allowed and these posts have been deleted. In addition, do not post copyrighted material on this website or really any other for that matter as it is illegal and we won't have it here. As I amd others have said, we understand your being uphappy about this but we also know what the contract says and that you do not legally have a leg to stand on and frankly we could care less what some attorney told you. Ask them if they are willing to put in the work and not charge anything until and unless you win. Watch them slink away at that point.
Good point Jim. I'm wondering exactly how much a lawyer will cost to fight this case. I bet it will close to the amount of money these passengers are seeking. Why go through all of the trouble? I personally do not have the time nor energy to fight over ports of call. I do understand how people can be upset about missing the ports that they booked, but why not put this energy and money into booking another cruise with another cruise line? I would much rather spend my time planning my next vacation than complaining about my last one.
my pug Mei Mei
I had the same experience with all of this. Here's what I'm doing. I contacted my travel agent and imformed them of what was going on. Next, I'm contacting the Better Business Bureau of FL. We need to make some noise so that they cannot get away with this! You're going to have to write a letter to Carnival. Call back guest relations and get your file number and get the address. They have 3000+ angry passangers that need answers! Good luck!
CCL lied about the refund being offered in the press. I Don't care about the terms and conditions for Carnival. Class Action Law Suits are for much more than Toxic Waste Dumps and Tobacco Companies. Actually most suits against Tobacco Companies and Toxic waste Dumps have been by individuals or governments rather than classes.
The class action suits that I have been involved in have dealt with Large Companies that have taken advantage of customer by unfair practices, terms and conditions. (sound familier). Credit Card Companies are sued frequently for this reason.
I really don't need sunshine from experienced cruisers. I am also an experienced cruiser with Carnival and I was in fact on the Glory. My family and I had a good vacation. What I want is for Carnival to put up a more sigificant offer than a $100 credit
$100 is an insult. The crew of the Glory is responsible for this mess due to the lack of effective preventative maintanence and spare parts. What I hope to get from this chat room are other ideas from people who are also looking for a more significant refund.
By the way, it is doubtful that the Glory even ran the "damaged engine" during the sailing except during Friday's early dinner of course. Just like your car, fuel efficiency is increased by running at a slower speed. The Glory ran at about 1/3 speed during the week. Carnival saved a bundle on fuel. Whatever company Carnival is able to "blame" for the mechanical problem will be paying CCL the $300,000. Why won't Carnival come clean?
Ok, I stand corrected on the casino, and I thank you for the correction. However, reading another post at how Carnival was offering flights home, or at least back to Port Canaveral, well, that's so new to me. I seem to recall, the voice of Carlo our cruise director, on the pa system telling folks to not go to the pursors desk as there was nothing the pursors could do. I found out from a pursor 3 days later that we could have gotten a flight out of Nassau and a refund of the unused portion of the cruise. One thing I honestly hate the most is being lied to. I'm more angry about the lies than missing the ports of call. Okay. We missed going to St Thomas and St Maarten. All I asked was for a little honesty, and instead I was fed a bunch of BS.
To the poster who thought this small handful of people complaining would "sink" Carnival - you're dreaming.
To those of you hiring a lawyer to represent you even though you don't, as one poster said, "care about the contract" - you *should* care and even if you don't, your lawyer should. The fact that he or she doesn't seem to care is a baaaaad sign.
Then again it's GOOD for the lawyer, isn't it? He/she will make a tidy little profit off this case - whether it's winnable or not.
If it were me, I might take the money I'd spend on a lawyer and book a cruise on ANOTHER CRUISE LINE (for goodness sake).
And BTW, my son (14) who is most often mistaken for a college student (he's now 5'11") was asked not once, but TWICE, his age and promply kicked out of the casino - an he wasn't gambling - just watching his poor mother lose money!
Carnival Elation March 11
Carnival Imagination Sept 07
Carniival Sensation Dec 06
RCI Sovereign of the Seas Sept 06
Carnival Miracle Sept 05
Carnival Glory Sept 04
Carnival Fantasy Jan 04
What happened to the name and phone numbers for the Carnival Chairman and the CEO. They were on the site last night. Why were these deleted. I don't recall any copywrited information or personal attacks in that posting. I was hoping to try to call these guys tomorrow.
Also tried to get the articles in the Florida Today and was unable to find them. Does anyone have a page number or a section. From what I have been reading, it looks like Carnival Glory messed up in communicating the offer to leave the ship, get a refund and return to Port C. Has anyone pursued this with Carnival yet?
The phone numbers and addresses were not deleted. Have fun but do us all a favor here. Take your complaining elsewhere where someone may appreciate it or believe you are going to get something out of this except for more frustration. I for one and tired of explaining it to you. Just like you are entitled to believe the earth is flat, no problem. It just doesn't make it so.
Jim, were you the one that was complaining about personal attacks? I don't want your explainations and I certainly don't want the "proper advice" of a experienced crusier like yourself. Perhaps you should read your own posting. Your unwanted, unsolicited, and inappropriate remarks only serve to show that you are the one thinking the earth is flat. If the numbers were not deleted, then where are they?? This started as as posting from someone frustrrated in dealing with CCL. What have you contributed to this. All I see from you and those like you are the contract and comments like stop whinning. Get off the site and set one up of your own where you can all blow sunshine around. I am interested in the experiences of those who are trying to get some satisfaction from CCL, not you.
Did I hit a nerve with the issue about the lack of communication of CCL's policy of leaving the ship. Are you the one responsible for the engine PM? Did you even take the cruise. Clearly you are working for Carnival. Bring something better than the "earth is flat:" next time. What is a Community Staff Supervisor.
Micky Arrison is chairman of the Carnival Corp. His dad founded Carnival. I don't know that there is a number where you can reach Mickey other than 1-800 Carnival.
Bob Dickson is President of Carnival and you might try the same number for him, although it's doubtful you will get through to either. George Bush is president of the U.S. and you may try him at the White House in Washington, D.C. Again, it's doubtful that you could get through, but give it a shot. Hey, who knows.
Thanks, is Mickey Arrison's dad still alive. I'd like to talk to him also. Thank you for the US president's name. Being that the Earth is flat, it is good to know that the new world has a competent president with W. Do you think that Bob is as hard to get as George.
You do realize that a class action suite will only (if won) get money for the person who started the suite and not for all those in the suite. You will not win this one, I'm afraid. You are a few fighting the many. The big Corp. will laugh you out of court. You are a drop in the bucket of the many who sail carnival each year. Be happy with what you had and don't sail them again.
Nope, sorry to say that Ted Arrison passed away a year or two ago. Guess that means you only have Mickey and Bob to deal with, providing of course you can't get George W. to jump in on your side.
Still wondering---- is Jim really Bob in disguise ?? If so, all those nasty posts to Jim may backfire !!
Hope you guys get whatever it is that you are after ( if anyone knows ) but I think the best you can do is not sail Carnival again and hope that the Glory sails too close to the flat edge of the earth and drops off.
This needs to end now, we really don't care to hear about it here. It's like a broken record, just move on and get over it. Terms are terms. Read them before you go. You can talk all you want when it comes down to it, you should have known the terms.
I just can't believe what I am reading here. I thought we were all adults, not adolescents. The commnets that are flying back are forth are truley immature. I am not picking one side over the other. I have my opinion on the situation, but I was not on the boat, nor am I going to pretend to know what went on. I feel that if all involved are going to pursue this issue with Carnival, you should be using your private email addresses .
That's what these message boards are for. The good and the bad. There are plenty of other posts on here that you can go to. This peticular one allows "us" to vent our frustrations and share experiences with one another. There are some who don't care, but there are quite a few who do. Please allow us to use this open forum as it was intended. I'm not looking for any crazy compensation. If people don't speak up about bad situations, the public will never be aware that anything happened and these HUGE companies will be able to do what ever they want. I work for a HUGE company and I see this done everyday. They need to be kept in check.