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  #1 (permalink)  
Old February 28th, 2005, 11:44 AM
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Default CARNIVAL

I'VE BEEN CALLING AND WRITING CARNAVAL, MY TA ALL MORNING. CARNIVAL NEEDS TO STEP UP AND DO THE RIGHT THING FOR THE PASSENGERS ON THE GLORY. ANY SUGGESTION FROM ANYONE ON WHO CAN BE CALLED. I TALKED TO CUSTOMER RELATIONS AND GOT NO WHERE WITH THE FIRST PERSON I TALKED TO. I FOUGHT FOR TEN MINUTES SO I COULD TALK TO A SUPERVISOR, ONLY TO HAVE HER SAY, CARNIVAL IS NOT GOING TO DO ANYMORE THAN THE HUNDRED DOLLARS A PERSON. WHEN I ASKED TO SPEAK WITH HER SUPERVISOR SHE REFUSED TO GIVE THE NAME AND NUMBER AND HUNG UP.

I KNOW THAT THE ENGINE PROBLEM WASN'T THEIR FAULT, BUT IT WASN'T THE GUEST FAULT EITHER. CARNIVAL SHOULD STEP UP TO THE PLATE AND DO THE RIGHT THING. I PAID FOR A FAMILY OF 6 TO GO ON THIS CRUISE AND TO BE TREATED LIKE I DON'T EXIST WHEN I CALL, IS UNTHINKABLE. IT'S FUNNY WHAT A COUPLE OF DAYS MAKE. WHEN I WAS ON THE SHIP THE EMPLOYEES WERE ALL SMILES AND AS SOON AS YOU GET OFF THE SHIP YOUR NOBODY. ALL OF US THAT WHERE ON THE GLORY SHOULD STICK TOGETHER, THERE'S POWER IN NUMBERS.

ANY SUGGESTIONS ON WHERE TO GO FROM HERE I WOULD APPRECIATE IT.

THANKS FOR LETTING VENT, I DO FEEL A LITTLE BETTER.

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  #2 (permalink)  
Old February 28th, 2005, 11:50 AM
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Default Re: CARNIVAL

Take off your CAPS LOCK.

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Old February 28th, 2005, 11:55 AM
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Default Re: CARNIVAL

Sorry , I was typing while on the phone.
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Old February 28th, 2005, 11:58 AM
Christine Grigorenko
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Default Re: CARNIVAL

To all on the Carnival Glory that are frustrated with customer relations, I have some good contacts for you. I too was very frustrated, and I did manage to get my file number for complaints. I also was told that there will be no compensation for this cruise. So, I told Carnival that I'd be forced to call the atty general, and any other agency that can help us out. Send your complaints and any correspondance that you have received from Carnival in referance to this matter to complaints@mc.gov and they will send it to a cruise complaint specialist at the government level to try to iron this out for us. Hey, all we can do is to stick together.
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Old February 28th, 2005, 12:58 PM
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Default Re: CARNIVAL

ask your ta for the local sales reps# and write to him
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Old February 28th, 2005, 01:01 PM
PSquared
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Default Re: CARNIVAL

I am awaiting a phone call from my travel agent. They were going to bat for me this afternoon. Also disputed charges on credit card. I am not one to complain, but the more I am pushed, the more angry I get. I paid for a family of seven, so I feel your pain!!
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  #7 (permalink)  
Old February 28th, 2005, 01:07 PM
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Default Re: CARNIVAL

What is it that you specifically think Carnival should do for you? What compensation do you believe you have coming to you?
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  #8 (permalink)  
Old February 28th, 2005, 02:28 PM
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Default Re: CARNIVAL

PapaBill
I was thinking 25 - 50 % off the cruise and the same for a future cruise. But looking into it all morning and thinking back to all the rumors that were floating around on the ship. I believe that Carnival knew about this problem before we left Port Carnaveral on 2/19/05. If that is the case, then we all deserve to be better compensated and treated with with more respect on the phone. I would never hang up on anyone, especially when my job title is customer relations.

Before you respond and say rumors are just rumors. I know, but if 1% of the rumors are true then Carnival still knew that something was wrong with the ship. So I believe there has definetly been some degree of fraud involved and Carnival is trying to cover up a problem they knew they had.

Then again, maybe reading all these posts this morning has made me loose touch with the truth, but I still think we got screwed!!!!!!!!!!!!!!!!
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  #9 (permalink)  
Old February 28th, 2005, 02:55 PM
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Default Re: Re: CARNIVAL

Unfortunately I believe your expectations are Way High. You in fact got a seven day cruise. You stayed on the cruise and got meals shows service and entertainment etc.
You did not get the cruise destinations you wanted, but weather, mechanical dificulties etc are all factors that allow for deviation. Unlike the other cruise lines, Carnival offers you the opportunity to get off at the first stop and get flown home. You did not get off.

Several months ago we were booked on a 14 day Cruise on Celebrity Summit. The ship experienced critical propulsion problems. Folks on that cruise lost several ports
on an Alaska cruise. They all got a small credit (as you did) and about 25% off a subsequent cruise. The next 7 day cruise was cancelled. They got a full refund and about 25% off a future cruise. We lost 3 full days and only had an 11 day cruise.
We got $250 per cabin credit and 25% refund. That's it. You are looking for more than that and still got a full cruise.
Good luck, but, you are not going to get it.
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  #10 (permalink)  
Old February 28th, 2005, 03:10 PM
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Default Re: CARNIVAL

I have had to deal with Carnival before.... they aren't giving you close to what they can.....

I sent in a few letters and nasty calls JUST over the service I was given back a year ago..... they gave us for our next cruise $100 each for Sign and Sail then another 25% off our next cruise and then 2 cat upgrade.
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  #11 (permalink)  
Old February 28th, 2005, 03:24 PM
Mark Mitchell
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Default Re: CARNIVAL

I too am furious. I have called my local newspaper friend to see if they will do a story.I am having a lawyer send a letter.The only way to fight this is to spread the word about the screwing we are taking. They told me we were paying for the cruising experience and not any particular port of call. yeh......right.
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  #12 (permalink)  
Old February 28th, 2005, 03:41 PM
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Default Re: CARNIVAL

Sorry for all the problems incurred; however, if you read your contract, you will see:

"No compensation shall be provided to passengers when an alternative port is offered. If an alternative port is not provided, guests shall be provided a shipboard credit of $20 per guest. Carnival's Vacation Guarantee shall not be affected by this policy."
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Old February 28th, 2005, 03:41 PM
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Default Re: CARNIVAL

They told me we were paying for the cruising experience and not any particular port of call. yeh......right.
Perhaps unfortunately that is what the cruise contract states. And I'll be VERY surprised if anyone gets any satisfaction, or further compensation, trying to sue.

In fact if the lawyers read the cruise contract, I'm surprised any of them would even suggest it.

Realistically... this isn't the first time this type of situation has happened. All of the cruise lines have dealt with them at different times. Because you did complete a 7 day cruise, with changes of itin. you should face the facts, right or wrong... NO ONE is going to get a full refund!

At best you need to start thinking, and make clear to Carnival, what you think "fair compensation would be". I'm thinking in a stretch you might be able to get a 15- 20% furture cruise discount.

I suspect those who'll be the most successful in getting further compensation, than the $100 shipboard credit, will be the ones who have good travel agents, who'll go to bat for them with their contacts within the Carnival offices.

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  #14 (permalink)  
Old February 28th, 2005, 03:48 PM
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Default Re: CARNIVAL

Only a few people were allowed to leave the ship. We wanted to but couldn't. There were no flights available and no hotel rooms available. The best they could do was to fly us to Miami and we would then be on our own. Carnival's guarantee says they will bring you back to your ships original port of call (Port Canaveral)
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  #15 (permalink)  
Old February 28th, 2005, 03:57 PM
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Default Re: Re: Re: CARNIVAL

WEATHER CHANGES CAN BE A SURPRISE, BUT MECHANICAL, SORRY, BUT IT FALLS SQUARELY ON CARNIVAL...WHO OVERSEES THE MAINTENANCE OF THE SHIP? IS THAT NOT SOMEONE'S JOB AT CARNIVAL? TO CHECK, RECHECK, ETC...--
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  #16 (permalink)  
Old February 28th, 2005, 04:10 PM
Donna T
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Default Re: CARNIVAL

WOW! After reading the few comments from those of you who believe Carnival met the needs of their customers durning the Feb.19-26 Glory cruise, there is no doubt that they are Carnival reps in desguise. Nice try! The reason I make this statement is my family of seven was on this ill fated lemon cruise. At no time did I get a feeling of satisfaction when I addressed my concerns with any Carnival employee. As a matter of fact each statement seemed to contradict the previous one. At this time I am in contact with all the agencies that are out there to protect consumers from such rip off artists aka Carnival Cruises. For any of you who are interested I hold a video clip of a meeting with the ship Hotel Manager, throughout the clip he supports and agrees with our concerns about not receiving what we paid for. He also goes on to explain that Carnival Cruise Lines are a multi billion dollar company with an outstanding Customer Relations Dept. He claims there are times when a change in itinerary is beyond thier control such as weather, however, in this case there is accountability on behalf of Carnival due to thier faulty product. I will be more than happy to share this video with all who are interested. You can contact me at amico1961@msn.com. Give me a day to get it uploaded. I have other interesting info we can chat about as well.

Very disappointed in Buffalo
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  #17 (permalink)  
Old February 28th, 2005, 06:35 PM
Bud Reynolds
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Default Re: CARNIVAL

SORRY. I'M LOST. WHAT HAPPENED?
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  #18 (permalink)  
Old February 28th, 2005, 08:19 PM
Valerie Cochell
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Default Re: Re: CARNIVAL

That e-mail got returned with a "fatal errors" host unknown., Do you have a better address?
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  #19 (permalink)  
Old February 28th, 2005, 08:23 PM
sls
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Default Re: CARNIVAL

No one is a Carnival Rep in disguise on this board. Just a lot of realistic people who know how well the industry manages to cover all the bases in their contract. We are used to people complaining about how Carnival did them wrong, that they are going to take legal action and then we never hear from them again.
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  #20 (permalink)  
Old February 28th, 2005, 09:54 PM
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Default Re: CARNIVAL

All the shouting, shaking, threats, badmouthing Carnival, etc. isn't going to mean a thing.The Glory, if completely full, will accommodate just under 3,000 passengers.
If every one of those passengers quit cruising with Carnival it wouldn't even be a dent in the number of cruisers who will sail with Carnival. Organized or disorganized, you will not affect Carnival in any way , shape or form. Continue to beat your head against the wall if you want but in a few weeks , the " organization " of irate passengers will be
history and people will be cruising in ever increasing numbers, most having fun and enjoying themselves, a few, as always , moaning and groaning over everything from towel animals to percieved bad treatment at the pursers desk, to percieved bad food.
I wish all of you well in whatever it is you are after but don't believe you will hit the lottery.

Good Luck.
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  #21 (permalink)  
Old February 28th, 2005, 11:57 PM
Christine Grigorenko
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Default Re: CARNIVAL

I'm not here to bad mouth Carnival or shout and scream as you so imply, I just want what I paid for. I work in the medical profession, another form of the service industry. What if a family member or yourself for that matter under my care paid for full care, medications, dressing changes, and the whole nine yards, yet didn't get the medications paid for, or some area of care that was paid for was not done? Sorry, I forgot to feed you, or oops, wrong medication or lack of. Oops. Sorry, you'd be just as angry in not getting what you paid for, and you'd be after my malpractice insurance as fast as you could spit. I paid for a family of 4 to go on this cruise, and if I received a refund or 25-50% off my next cruise I'd be happy. Mechanical failure put not only the paying passengers at risk, but also the crew. Do you realize this ship was only working on one engine, and after having caught on a sandbar off the coast of Key West a propellor was damaged and we were down to one engine and one propellor? Not to mention the environmental hazard it posed to the coast. I live in a coastal community, and trust me, the sandbar thing isn't taken too lightly here. I intend to win this fight, and get either 25% refund or rebate off my next cruise.
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  #22 (permalink)  
Old March 1st, 2005, 12:33 AM
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Default Re: CARNIVAL

You paid for a seven day cruise...which you got. You paid for meals and entertainment....which you got. You didn't get the ports you wanted, sorry. But you still should not and will not get complete refunds! You got what you paid for...................and I know I will be bashed for this, but read your cruise contract. Carnival did not have to give you one single red cent for what happened! You stayed on the dang ship for the full 7 days. And the crew - who by the way had nothing to do with the mechanical failures....suffered the brunt of anger and hostility - I wonder how many got stiffed on their tips because of the anger of the passengers?

Ship happens...............we all have to live with it when it happens to us.

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  #23 (permalink)  
Old March 1st, 2005, 07:11 AM
Christine Grigorenko
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Default Re: CARNIVAL

Lisa, you're so wrong in that I'll "bash" you, but simply I'd like to correct you. Our room steward, head waiter, and team waiter received generous tips from us, as they did everything possible to make sure that our stay despite the tension was pleasant. The Maitre D`, well, he received nothing. He never once came to my tabe to introduce himself, and only spoke when he had to. Were you on this cruise? Did you see the fact that the ship turned circles off the coast of Miami for 2 days? Did you see and feel the ship shaking so violently off the coast of Key Wes that the light fixtures shook hard enough that people were avoiding them? I ask you this question. Would you put your family, children, and other people you care about in a ship that spent it's time breaking? At one point, we had only one engine and one propellor. Sorry, Lisa, but I feel that some sort of compensation is due other than the $100 per person on board. I'd be happy with 25-50% off my next cruise. Everyone I spoke to had asked if we would be compensated. How sad I had to say no. Then, they asked what line it was on. LIve and learn. By the way, I would never put anyone in my vehicle if there were things wrong that could potentially break down any further on the road. Wake up, honey, and understand that we knew the crew and waitstaff had no fault in this. We paid for a carribean cruise, and only had a Florida cruise. A very big difference.
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  #24 (permalink)  
Old March 1st, 2005, 09:18 AM
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Default Re: Re: CARNIVAL

No Carnival reps here. Just experienced cruisers who feel your pain and frustration
and who are trying to get your thoughts to run towards a likely "real" conclusion.

Let me pose an alternative question. After a year of planning your cruise, you get on a plane , travel to Port Canaveral and arrive at the gate. Late stragglers are disembarking and a Carnival rep calls together the folks gathered in the embarkation area. "The ship is experiencing a mechnical failure. NOCruise. Go home , we will refund this cruise and give 25% off your next cruise". Would you have been happier or would you still be posting your frustrations here?
We lost three days of our cruise entirely in September and missed three ports entirely,
in addition we were not compensated by the cruise line for three extra days spent in Vancouver and we got less compensation than you are asking Carnival for and quite frankly althougfh no one was happy about it, we heard less complaint than I am hearing about this sailing.
I remind all you Carnival passengers, that you did not take the Carnival guarantee option and chose to remain onboard. A hard decision I know, but one that Carnival does give you , as part of their contract. If they failed to honor that, now that is something you can sue about.
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  #25 (permalink)  
Old March 1st, 2005, 09:30 AM
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Default Re: Re: CARNIVAL

Christine,
I have been trying to get your email, or address, or phone. We were on this trip too and want to band together . Thanks to Paul, I got several numbers and have attempted to reach some of them. Carnival is pretty adamant about sticking to their $100 SBC/pp. I think if we can get more people to write their own complaint letters, email them to a central contact, then forward them all to as many outlets as we can (Federal Maritime Commission Consumer Affairs, Consumer Fraud Hotline, Bob Dickinson, Mickey Arrison, BBB, etc.) hopefully we can get results. Would like to know your thoughts on this. Reply to my email if it's easier. Thanks.
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  #26 (permalink)  
Old March 1st, 2005, 09:31 AM
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Default Re: CARNIVAL

Again - it's all spelled out very clearly in your contract. (They didn't have to give you but $20 shipboard credit.....they gave you $100.)

Again - Folks, PLEASE turn your caps lock off.
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  #27 (permalink)  
Old March 1st, 2005, 09:41 AM
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Default Re: Re: CARNIVAL

I'D BE INTERESTED TO SEE IF U WOULD BE FEELING THIS WAY IF IT HAPPENED TO YOU? ENJOY YOUR CRUISE...THANKS FOR THE SYMPATHY & SUPPORT...
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Old March 1st, 2005, 10:21 AM
joe smith
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Default Re: Re: CARNIVAL

yes it's spelled out & we realize that--it does not mean though that we can't fight for more--we were suppose to get nassau, st maarten & st thomas...we got nassau, freeport(yuck) & key west...we paid for the caribbean & gor the coast of fla...ya know...we paid for lobster & got p&j...what we paid for & what we got are two way different things & if they are a decent company at all, they really should compensate...this is not a minor complaint, it is very big & if they have any decency at all, they will recognize that...
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Old March 1st, 2005, 10:32 AM
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Default Re: Re: Re: CARNIVAL

Dear PapaBill,

I may be wrong but having read thru the various threads on the Forum about this issue, I am sure I have read that only 60 people were allowed to disembark and no more. Like you, I was not there so can only go with what I read, but this would seem a little strange.

So if the guests were disallowed the opportunity to disembark at the first port, do they have a claim then.

Also, I have read that they were not told until after Nassau (please excuse me if I am mistaken but have read many posts on this subject). If that was the case then surely Carnival are in breach because if the guests don't know about the problems and the change in itinerary how can they make a valid choice to disembark?

Only my assumptions from reading the threads.

Many years ago, we missed Grand Cayman due to a tropical depression and ended up in Playa del carmen instead. We REALLY wanted to go to GC and chose that itinerary as then, I had living relatives there and it was important to see them after so long.

It didn't happen and they are now not with us but we graciously accepted there was nothing we could do and were happier not to enter 'troubled waters'. We did receive $100 per person then on board credit and back in 1996, that was obviously far more generous than nowadays.


I can understand all the pax frustrations and how they must be feeling. If nothing else, it would make Carnival look better if they dealt with it in a more customer car related vein. Surely this will not be doing their Customer Service street-cred any good whatsoever!

Regards,
KG
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Old March 1st, 2005, 10:42 AM
joe smith
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Default Re: CARNIVAL

i just did some quick pricing's--using april vaca as the example--can't even get a 6 day cruise in the bahamas but what i came up with is a 4-5 day is $379-499 pp (starts there) the eastern carr starts at $679 pp...so they've given me $100--do the math--we have a very valid gripe...i'm just going to keep resending my letter weekly to them...can't hurt anything....
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