Is it just me or do there seem to be alot more posts about peoples dissatisfaction w/ Carnival due to mechanical failures and things that have absolutley nothing to do w/ acts of God(the weather)? Is the entire fleet in need of dire repairs or are these random mishaps? I think I am going to try the Princess line and see if it is any better. Carnival is really starting to put a bad taste in my mouth.
Ya know, this is getting outrageous. What is happening is cruise popularity is exploding. With increased amounts of people, you get increased amounts of complainers, people who will find something wrong with anything. Carnival is not "going down the tubes". In my experience over the years they have continually improved and evolved. This is all nonsense.
Here...here Jocko! I have always been happy on every Carnival cruise. These complainers about the decor, and stupid things like deck chairs are outrageous. The Imagination had a problem that was fixed. Any ship on any line can have problems and they have. Princess has some ships in their fleet that are getting run down, and RCCL is getting a bit taudry on a couple of theirs. Everyone has to single Carnival out. Maybe they can try sleeping with the bed bugs on RCCL, or complain about the food on Princess, which isn't that good, and have a missed port due to mechanical trouble on NCL. Then they will say..gee maybe we should've stuck with Carnival. No matter what, some people will never be happy, and when I cruise I am happy with a permanent smile on my face for 7 days no matter what happens!
Location: Near Liz's favourite home, Windsor Castle, Berkshire, U.K.
Re: Carnival going down the tubes?
It's just the same old story when Companies become too big, quantity rather than quality takes precedence and the old green buck as you would say comes first to the detriment of customer satisfaction.
I am absolutely sure that Carnival is not going down the tubes when it comes to business but as to customer satisfaction, that is debatable. The one thing that constantly seems to being flagged up is if you do happen to have a problem, it isn;t dealt with because hey, you've already paid up!
You will always get the hardliners who have only ever travelled Carnival without any comparison who will defend it but they are not seeing the true overall picture.
Yes, I think Carnival have declined very much so and I expect so have Princess, NCL etc. as the market has been flooded. As JTC rightly says cruising has taken off big time so standards will drop as with all mass production whatever the industry is, always does. Just look at the way these cruiselines are churning out the new ships, they cant get them built quick enough to meet the growing demand.
I have travelled with RCCL and found them moderately better than Carnival and Costa, alot worse. (BTW, Costa are owned by Carnival too).
But I have learnt from that and now know what I believe would suit me better and will move on to try another line, albeit smaller and more personal. I do love cruising but for me I think the big liners are becoming too commercialised and overrated.
I guess declining must mean improved quality and variety of food, better linens, decor that is easier on the eye (newer compared to older ships), more services, etc. etc. I may not have been on any other lines, but I can tell you that from my first cruise on the Imagination in 95, to my most recent on the Valor, each of these categories has improved and not declined. I will stick out my neck and say that is a fact.
As you know my last cruise was on the Inspiration in 1998 which I know is a much older ship that the Victory - that was most probably one of the reason why my expectations may have been too high.
Because we had a good time on the Inspiration (and the Celebration back in 1996 - which I know is ancient now), I expected with a 6 year difference and a bigger, newer ship, for everything to be far superior.
Factually, it wasn't. It was worse. and I think it is down to growth tor fast to cope with. The ship was bigger, the cabin was very nice but that was it - everything else was worse than before, sorry.
As I have said, maybe we were unlucky - I do note that for all your Carnival cruises, you have not yet travelled on the Victory - is there a reason for this? Believe me, as you love Carnival, stay with the ships that you know or the new Liberty that you doing next year and leave the Victory out of your Carnival portfolio. I think the Victory could be one of their 'white elephants' cos there have been many bad reviews about her, Kuki himself in all his cruises, it was the worst service he had ever encountered.
Kimmie, Actually no there is no specific reason that I have not done the Victory. I just book by intinerary and price. Also if you'd notice from 99-03 I didn't take too many cruises (nasty cheese-grating incident), and the Victory came out in 2000 I believe. One more reason it does the basic Western and Eastern trip that I have done a few times. With all those things being said It wouldn't deter me from booking it in the future. I have also not been on the Triumph, Holiday, Celebration, Fantasy (just booked it), Fascination, Inspiration, Elation, Paradise, Conquest, Glory, Legend, Pride, Miracle. So you can see it's just a coincidence. Anyway Maureen, I didn't mean to offend, nor did I ever claim that Carnival is the greatest thing out there, in all reality they are probably not. But to me in my honest opinion they have improved quite a bit over the years. I do respect your opinion! Happy sailing!
Location: Near Liz's favourite home, Windsor Castle, Berkshire, U.K.
Re: Re: Carnival going down the tubes?
That;s fine Gary and happy sailing to you too. I don't hink we will be doing a cruise for a little while now anyway as we are spending our next few vacations with our American friends and will be visiting the U.S.
We ahve friends who live in Scottsdale Az, Chicago and Redwood Falls Minnesota and have been invited so we will do Chicago first, then Minnesota and then finally on to Arizona this September.
Then I think we are planning to go to St. Thomas to an all inclusive early in Jan so cruising will be off the agenda now for a year or so, unless we become rich!!!
Thanks Maureen, I would like to extend the olive branch to you, it seems that there can be too much bickering on these posts once in a while. And yes there have been things that have changed with Carnival that I did not like. I hope you enjoy your holidays in the States. If I should ever meet you on a Carnival cruise, or even another line, I will be the first to buy you and yours a drink! Cheers!
Couldnt have said it better myself Cheryl. u hit the nail on the head there. i love Carnival and intend on going Carnival all the way. We jsut booked our 4th with Carnival. Have been on other lines and i am still the happiest with Carnival. i dont believe that the service has declined at all since we paid our tips ahead of time. I have done that for a while now and had wonderful service every trip. To each his own... I stay with the best!!!!!!!!!! Carnival!!!!!!!!!
Found this on the internet and wanted to post it....
Carnival Cruise Lines has grown since 1972 from a "mom and pop" organization with one vintage vessel to become the giant in the cruise industry. The company carries more than 25% of all cruisers, with occupancy levels exceeding 100% (based on two to a cabin). Parent company Carnival Corporation also owns Holland America Cruises, Windstar Cruises, Costa Cruises, Cunard Line, Seabourn Cruise Line and in spring 2003 merged with P&O Princess thereby adding Princess Cruises, AIDA, Ocean Village, P&O Cruises, Swan Hellenic, and P&O Cruises Australia to the company. This makes Carnival the world's largest cruise corporation operating 78 ships in 2005 with 12 new ships scheduled for delivery to various cruise lines between July 2005 and April 2009.
Jocko has done a very good job of pointing out exactly why you are seeing this. In addition people are getting very spoiled and expecting a land resort. Wake up folks, it is a ship and it is on water. Mechnical things sometimes break and water can be rough and wet. As for improving or declining...hard to say. I think RCI declined a good bit and is now coming back up. Celebrity IMHO has declined as has NCL. CCL has improved in leaps and bounds. Understand that these are just MY opinions and you know what they say about opinions. <G>
I have been on other message boards about different things....telescopes, cameras, etc. & they all have 1 thing in common....'Complaining'!!! It's really funny because most people who complain,(not the people who really experience problems), set their sights too high & demand perfection for the amount of money they shell out for their hopes & desires....you will never achieve perfection, & therefore, never be satisfied! I know alot of people have high hopes, & there is nothing wrong with that, but we just have to face the fact that we have to live with imperfection! So don't expect to much from something, & maybe you'll see it in a different light and actually enjoy it!!!
I found the service to be as good or better since the pre paid tips. I think that sometimes people think that Carnival has gone downhill because we expect more. That first cruise they definately exceed your expectations. You are in awe of the whole experience. Then after several cruises you come to expect the treatment you receive, the same treatment you were in awe of previously. So they haven't wowed you as much. Please think back to another vacation, hotel stay, amusement place, even shopping malls and compare the friendly helpful attitudes of those experiences with that of your Carnival Cruise Staff. I'll bet Carnival wins hands down.
VIKING SERENADE 1993
STAR PRINCESS 2002
NCL STAR 2004
MS OOSTERDAM 2008