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Old August 31st, 2005, 12:04 PM
PaulJ
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Default Conquest options, legally what Carnival has to do!

This is copied from Carnival's web site last night. What do you all think? If they move the cruise from NO to Galveston, or Tampa, what are our options? When does the 24 hour notification take affect, and how are we notified?



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Port Cancellation Policy

If Carnival Cruise Lines ("Carnival") has adequate notice prior to sailing that a vessel will deviate from the published itinerary, it will promptly upon making the itinerary change notify passengers of the change through their travel agents or directly, in the case of a direct booking ("the Notice"). The Notice shall offer passengers an opportunity to cancel their booking without penalty within 24 hours of the delivery of the Notice. Carnival shall not be liable to guests for any charges, fees or expenses paid or owed to third parties (such as air travel booked by a guest directly with an airline) in connection with a cancelled booking or substituted port. In the event a passenger does not cancel his or her cruise on a timely basis, no additional compensation for the itinerary change will be offered to the passenger at a later time.

In the event the itinerary change becomes necessary while the ship is at sea or when notice prior to sailing is not feasible, Carnival shall attempt to substitute an alternative port. Carnival shall promptly provide written notice of the itinerary change to the passengers as well as announcing the change in the Carnival Capers and via the public address system. No compensation shall be provided to passengers when an alternative port is offered.

If safety, scheduling or other concerns prevent the ship from calling on an alternative port, Carnival shall promptly provide written notice of the elimination of the scheduled port to the passengers as well as announcing the change in the Carnival Capers and via the public address system. The written notice shall also offer a shipboard credit of $20.00 (U.S.D.) per person to be reflected on the sail and sign account.

Nothing herein shall affect the passenger's ability to exercise the Vacation Guarantee on sailings where it applies.
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  #2 (permalink)  
Old August 31st, 2005, 12:25 PM
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Admiral
 
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Posts: 3,988
Default Re: Conquest options, legally what Carnival has to do!

I think the notice is clear. If you booked through a TA they will notify your TA. If you booked direct they will notify you. @4 hours begins at time of notice,. So, if you used a TA have them be on the lookout for notice and also be proactive about seeking notice.
Your options are to cancel or take the changed cruise.
You need to be very proactive about tracking what is happening with your cruise to protect what few rights are available to you.
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Old August 31st, 2005, 05:04 PM
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Join Date: Aug 2000
Posts: 7,373
Default Re: Conquest options, legally what Carnival has to do!

Contact your TA and/or CCL directly for this information. Understand that they may not have a clear idea of where or when services might even resure.
Jim

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Old August 31st, 2005, 05:59 PM
K aka maleficent
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Default Re: Conquest options, legally what Carnival has to do!

I love the option to Cancel if need by. Its fair.
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