OK, I am almost to the point of giving up my cruise and telling my TA to take a flying leap.
First we were bumped off the Elation cruise due to FEMA using them to house people with, I had to call my TA and find out what was going on. Next I had to fight them to get me info on other cruises besides Carnival so I could make a good decision on spending the extra money. I did all the leg work and research and they did nothing.
Now then, I paid off my cruise and paid for an upgrade after they quote me one price. I checked my CC statement and saw where I was charged by the TA AND carnival. The Carnival charges were correct but the TA charges (while the final total was correct) was in two unequal amounts.
I questioned them about this and they did some research and see where Carnival charged me twice for this and that it would be taken care of. Now they tell me they need a copy of my CC statement to verify the extra charges. I sent them a cut and paste copy of the charges but said they need a copy with the account number and Credit Card company name (Which they already have!).
This TA has also said that they are going to check and see about getting me some extra on board credit and upgrade since we had gotten a great upgrade on the Elation and a On Board Credit before that cruise was cancelled.
Is it me or is something fishy here? If I could pull the cruise from them and give it to another TA that I have found here locally that I know and trust (He is a former doctor of mine who retired and started this business). I would do i in a heart beat.
Kuki is correct about that card billing...
I charged half my cruise on my credit card and payed half in cash, then I did an oceanview upgrade on my card and both were on my credit card statements payed to Carnival.
I think at this point I'd take my trip and enjoy it in spite of the agent's questionable actions. Fortunately you used your credit card and if you were charged incorrectly then you can always go and dispute it through the credit card company and get your money back.
I would also give Carnival a heads up how this agency is handling their valued customers and ask them what your options are with regard to removing your booking from this agent. But honestly it sounds as though you've earned this trip. I wouldn't let anyone stand in the way of taking your cruise. I would just try to find a way to not reward their bad behavior.
RUN, don't walk, to your doctor friend who is now a TA. Have him/her transfer your booking ASAP! Any charges a TA makes for their agency should be disclosed up front.
We have a wonderful TA, and her agency does charge a "service" fee of $25.00. This agency has been in business longer than I've been alive . The very first thing she told me was about this fee. She's SO good that it is definitely worth the "service" fee. She's more like a friend than a TA.
I don't think I'd believe that the "upgrade fairy" or the "onboard credit fairy" would ever visit you based on what's happened to you so far.
They have your CC info. and still want a copy? Hmmmmm?
As Kuki said, your payments should NEVER be charged to the TA's agency!
"A truly happy person is one who can enjoy the scenery on a detour."