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Old December 27th, 2005, 07:55 PM
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Default Carnival's Zero Tolerance Policy

I just got back from a Mexican Riviera cruise on the Carnival Spirit. Of course we had a good time -- we always do. But we ran headlong into a customer service conundrum that colored the whole experience. Carnival had sold the three staterooms above us to a group of 20-somethings and unlocked the dividers between the three verandahs. From the second night of the eight day cruise through the sixth, the party went on up there until 4 and 5 am every night. It was impossible to sleep and we made many calls and visits to the Purser's office over this time. First we were told that a party was not possible because the three rooms in quesiton were empty. The next day, when we asked to be moved, we were told there wasn't an empty cabin on board -- which was the truth. On the third night, the Purser offered to make arrangements to fly us home from the next day's port: Manzanillo. Of course, by the next day that was impossible. The Pursers continued to insist they had a 'Zero Tolerance' policy when it came to disruptive behavior, but it seemed more like they had a Zero Tolerance for guest complaints. They certainly spent far more time "dealing" with us than with taking care of the problem. To them, WE were the problem! When I think about Carnival I'll remember that attitude. . . and I doubt I'll ever sail with them again. My experiences on HAL, Princess, Celebrity and Royal Carribbean have been much better.
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Old December 28th, 2005, 08:10 AM
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Sorry you had such a bad experience. But remember, they don't call it "The Fun Ship Cruise" for nothing!!!!!! If your not into the whole party scene then yes, the other ships would be better for you.
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Old December 28th, 2005, 10:20 AM
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We had a simular expierence on RCL a few years back, its very difficult when they keep totally different hours than we did. We did complain and they tried to turn it down, but it was still very inconsiderate of them.
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Old December 28th, 2005, 11:48 AM
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This can happen on just about all ships and is indicative of the individuals and not necessarily the cliental. We have had that problem on both RCI and CCL on a couple of occasions. Percentagewise it happened more on RCI but that was just us and it could vary with others and I am sure it does. On CCL it happened to be the last cruise which was our 17th? We called the Pursers desk and security checked but all was quite when the arrived. It happened the next night and Security caught them and stopped them. They also sent us some wine as an apology. One other night they started again and while my wife called security I whent and when the offending party opened the door I 'held' him for security as he had come to find out just had the snot kicked out of him on the Lido Deck by someone else that was not happy with him. We had not problems after that and we were offered a $100 ship credit for our next cruise. I would write a letter to CCL and explain your experiance to them. They need to know these things in order to improve. People complaining about those under 21 acting out is the reason they made the change to nobody under 21 without some over 25 in a cabin so it does work to let them know of problems. This goes for any cruiseline.
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Old December 28th, 2005, 01:10 PM
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We had a simular experience on the Sensation (9/2004). We had been
upgraded to the Penthouse Suite. We wished we had just gotten the cabin
we booked. The group next to us had 27 poeple in the cabin, partying,
yelling, loud music, etc until 4am. They were pounding on the walls right
above our heads. They would start this about 3pm and continue until
4am. We called the Pursers Desk the first night and were told it would
be taken care of. It wasn't !!!!!!!!!! Finally after 3 nights, 6 calls, and
3 visits to the Pursers Desk the group was quiet. We were given a letter
of apology, 10% discount on our next cruise, and a bottle of wine. Needless
to say, our cruise was ruined. We tried to nap in the late afternoon, but
they ruined that too. In the future, if this happens, no matter what time
it is, I will go to the Pursers Desk and Demand something be done. They will
have to deal with the offenders because I will not leave them alone until
they do.
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Old December 28th, 2005, 01:43 PM
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Quote:
Originally Posted by Tred2121
Sorry you had such a bad experience. But remember, they don't call it "The Fun Ship Cruise" for nothing!!!!!! If your not into the whole party scene then yes, the other ships would be better for you.
Just so we know, for future reference, exactly what does the "whole" party scene entail? At what point does the obnoxious 'partying' behavior land outside the "whole" party scene?
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Old December 28th, 2005, 06:15 PM
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Personally, I think when the disco and the casino close at 2am, it's time for the in-room parties to end or move up to the Lido deck or some other public place. Really: on vacation I can handle being kept up 'til 2. But 4 is a couple of hours too long.
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Old December 28th, 2005, 07:08 PM
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Quote:
Originally Posted by jazzding
Personally, I think when the disco and the casino close at 2am, it's time for the in-room parties to end or move up to the Lido deck or some other public place. Really: on vacation I can handle being kept up 'til 2. But 4 is a couple of hours too long.
I agree! Well, actually, I would go a bit further than that. If your in-room party is disturbing another guest, it's time for the party to move up to the Lido deck or some other area.
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Old December 28th, 2005, 09:45 PM
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It's really sad to say but in our society today there are more and more people who have little or no regard for anyone. People with self respect wouldn't party to the point that they were bothering the neighbors, whether afloat or at home. People with no self respect would do so because if they have no self respect, they surely have none for anyone else. Unfortunately it can and from time to time , does happen on most of the cruislines. I think the cruiselines have got to start taking a harder line against these few that screw up the works for everyone else.
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Old December 28th, 2005, 10:17 PM
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you get in touch with security and you make sure they respond to your complaint.No different than in any hotel in the states.
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Old December 29th, 2005, 08:07 AM
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My husband and I plus some friends are going on the Liberty March 12th. We have the only balcony cabin out of all of us going so yes our room is going to be the party room. On past crusies, our room was also but ony during the day for a few hours maybe having a couple of drinks together. But never, would we ever, party in our cabin at any hours of the night. I find that so disrespectful. The walls are so thin in your cabin, we're afraid to have nook-nook in our cabin let alone party. I really don't know what people are thinking. Yes we're young and like to party but that's what the lido deck is for and that's where we stay until all hours of the morning. You can't go wrong with the 24-hour pizza shop.
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Old December 29th, 2005, 11:33 AM
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NOOK-NOOK Thats cute but in most cases that shouldn't keep people up to long
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Old December 30th, 2005, 09:38 AM
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I was on the Carnival Triumph on nov 26 with a rather large singles group. It seems that the booking company spread the cabins out over the ship so there isn't such a party enclave as it were. I wasn't invited to any of the party type cabins but I suspect I would not like it espcially (probably in violation carnival rules) I leave my balcony door open almost all the time when in my cabin. As a "mixer" we did have this wine tasting event where there are several "host cabins" and then the group meanders about the ship visiting those different cabins, to meet people etc and sip on little plastic cups of various wines. Often the Corridor door is left open because when there are a dozen people in a cabin it kind of feels confining. An "an elderly couple" (probably my age hahaha) complained to security who vistied that cabin and it was "oh sorry we will not make so much noise." The booking company schedules those events before late seating dinner I believe to not have the party crowd "whooping it up" in the late evening in the cabins and corridors. If people would excersize a little common sense and cooperate with security in these issues I think everyone including the "party crowd" would have more fun. John, NM
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