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Old February 27th, 2006, 07:23 PM
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Default My impressions of cruising with a Platinum card

So, this weekend on the Fantasy was our first cruise as Platinum card holders/Concierge Club members (10+ Carnival cruises.) Here are my impressions.

Upon arrival at Port Canaveral, after we went through security, we told the first Carnival rep we saw that we were Platinum and were immediately whisked away to the Skippers Club. We got to sit down in a comfortable room and listen to soothing music while the check-in staff did all the work for us and treated us like VIPs.

When we got to the cabin there was a letter waiting for each of us.

Quote:
Originally Posted by Bob Dickinson
Dear Mrs. Michelle P_____:

Welcome back. We’re delighted that you’ve chosen another “Fun Ship? cruise for your vacation. We would like to welcome you aboard as a Platinum Guest; distinguished recognition for having sailed with us 10 or more times. As a Platinum Guest you are entitled to the exclusive privileges and benefits of our new “Carnival Concierge Club?. We invite you to take advantage of the following complimentary amenities during your cruise:
- Personalized Stationary
- Petit fours delivered to your stateroom one evening
- A special Carnival logo item

In addition, we have these wonderful exclusive privileges and benefits that can be scheduled by simply contacting the Carnival Concierge Club desk at extension 7575.
- Your personal Guest Service staff
- Guaranteed dining times (Platinum guest and immediate family, up to a maximum of two staterooms)
- Exclusive “Behind the Scenes? tour of your Carnival “Fun Ship? (Please contact the Concierge Desk to schedule)
- Spa Carnival services (For priority booking, please confirm today by 6:00 p.m., and request an upgrade to a free premier service)
- Complimentary Wash and Fold service
- Complimentary $20 dollar entrance to Blackjack or Slot Tournament (Please contact the Casino Cashiers Cage for details)
- Priority debarkation

“Today’s Carnival? is committed to providing our guests with the highest level of quality, service and hospitality. The new “Carnival Concierge Club? is just one way of showing our appreciation to you, our valued Platinum Guest.

On behalf of Carnival Cruise Lines, we hope you enjoy your cruise and these added touches. Thank you for your continued loyalty.

Bon Voyage!

Bob Dickinson
President and CEO
When our cabin steward introduced himself, he told us he understood we were platinum and if there was anything extra he could do, to let him know.

We checked our dining reservations (which, for the first time in several cruises, were what we actually requested!) with the maitre d’ and he could not have been more accommodating.

Most of the staff seemed to recognize the Platinum card and wanted to chat about ships and how many cruises we’d been on. We were frequently thanked for coming back.

When I decided to enter the slot tournament, the casino cashier did not seem to recognize the platinum card and had no idea that I could enter for free. I had to go to my cabin, retrieve the above letter, and show it to him. He made a copy of it. He did let me enter free, though.

The petit fours came the evening of formal night. There were eight fancy little sweets arranged on a plate with “good night? in the center written in chocolate. They tasted just as good as they looked, too!

The one time I needed something at the purser’s desk, the wait for the regular line was shorter than the special Concierge Club line.

We didn’t use the free laundry service.

On Saturday (sea day) the purser’s desk called our room to let us know there would be a behind-the-scenes tour at 4:30. The tour was really interesting. My husband didn’t want to go so I brought my sister-in-law (who has a gold card.) They didn’t check to see if everyone who met for the tour was platinum. The tour met in the main show lounge. First there was a question-and-answer session with the cruise director, the hotel manager, the food-and-beverage manager, the chief engineer, and several other officers. Then they took us backstage and showed us the props and mechanisms for the shows. Next we took a galley tour. Very interesting. There were about ten people on the tour.

Everywhere we turned, the staff seemed to want to go out of their way to help us.

Priority debarkation was the only hiccup. We got special priority luggage tags so we put them on our luggage and put it out that night. We also got a letter saying to meet in the card room at 7:45. No one checked to see if everyone in the card room was platinum. Around 8:00, a staff member came and got us to take us off the ship. They let the people with early flights file in line behind us, and we could see the self-assist people standing on the stairways waiting to go.

When we walked into the baggage area, that’s when the problem started. The priority luggage had not been set aside and had been mixed in with the regular baggage. We found one of our bags in the Riviera Forward area (which is where our cabin had been) but not the other. Several other priority people had the same problem. We wandered around for twenty minutes looking through all the bags for ours, and it simply wasn’t there. The staff was extremely unhelpful, telling us to “just keep looking? or “talk to that person, they’ve been here longer than I have.? Finally, after my husband sat down on one of the luggage tables so that he would get more attention, someone came out from a back room with our bag and another priority passenger’s bag. I don’t know where they had been but they were not out with the other luggage.

Overall, the platinum card perks were really nice. I’m glad Carnival has instituted them. They helped elevate this cruise from ordinary to extraordinary.

Any questions, just ask.

Cheers,
Michelle P.
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Old February 28th, 2006, 01:27 PM
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Michelle,
I will be taking my 10th Carnival cruise in April...on your documents does it state anywhere that you are platinum?? I don't want to make my way to the Skippers Club only to be told to get in the LONG line..lol. I was just wondering how Carnival reps would know that you were platinum if it wasn't on the docs..
Thanks,
Darlene
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Old March 1st, 2006, 02:15 PM
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Gonna count up my Carnival cruises .. I think I'm close. And I would sure like that wash/laundry service.

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Old March 1st, 2006, 02:30 PM
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Since Carnival owns Princess, I was surprised that they don't have Priority debarkation for Platinum members. We were given our own lounge with refreshments but still had to wait for our color to be called according to decks.

With Carnival, do you become Platinum on your 10th cruise or after? We have 9 so far.
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Old March 1st, 2006, 03:30 PM
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On your 10th cruise. Since you already have 9, welcome aboard!!
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Old March 1st, 2006, 11:04 PM
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Hey that is GREAT news! They must have just started doing most of those things? I do think they should give more (like 2 cruises worth) for a 7 day vs a 3/4 day - don't you? I have not taken anything less. Maybe i should to catch up, huh! But, that is great news! Congrats!! They also don't count the cruises you sailed prior to a certain date. I think I have 2 that they didn't count - one in 77 and one in 80!
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Old March 7th, 2006, 03:20 PM
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Quote:
Originally Posted by Dar4960
Michelle,
I will be taking my 10th Carnival cruise in April...on your documents does it state anywhere that you are platinum?? I don't want to make my way to the Skippers Club only to be told to get in the LONG line..lol. I was just wondering how Carnival reps would know that you were platinum if it wasn't on the docs..
Thanks,
Darlene
Sorry I didn't answer right away, I've been sick and away from the boards.

I've read that your docs say "VIP" on them, but ours didn't, probably because they had already been printed before we went on our 9th cruise. (Our 9th and 10th cruises were within two weeks of each other.) Your cruise history is listed under your past guest profile on Carnival.com so I was sure this was our 10th cruise. They didn't check our documents before they escorted us to the Skippers Club (although I guess they confirmed we were Platinum when they picked up our sail and sign cards.)

Cheers,
Michelle P.
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Old March 9th, 2006, 11:46 AM
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I understand you get the same VIP treatment when you are booked in a Penthouse Suite.
Can anybody confirm this?
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Old March 9th, 2006, 01:24 PM
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Yes you to. With both upper level suites, you get VIP / Skippers club. Its greats
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