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Old March 21st, 2006, 01:41 PM
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Default claim or something like that

we booked our cruise with one day after the cruise san juan last week.
our carnival destiny had problems and was not on time in san juan. a lot of people get a hotel and food and help because they had problems.
we had booked a hotel extra so we pay by our selfs and must pay also our food. we did this because we will too the rain forrest or some thing else too do in san juan. but we arrived too late and we could ask people of carnival because they had so much too do with the other peopl. so i will ask can we ask carnival for pay also our hotel or can they give us a bonus on a next cruise by destiny how can help us.
thank you so far.
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Old March 21st, 2006, 02:42 PM
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arie - I found this on the carnival website.


http://www.carnival.com/CMS/Static_T...aspx#TripDelay


Trip Delay:

Carnival will reimburse You for Eligible Expenses, up to $500, if Your Cruise Vacation is delayed en route to or from Your Sea/Land Arrangements due to inclement weather, strike or other job action, or equipment failure of a Common Carrier; a traffic accident en route to a departure in which You or Your Traveling Companion is not directly involved; lost or stolen passports, travel documents, or money; quarantine; hijacking; natural disaster including hurricane; civil commotion or riot.

Eligible Expenses include any prepaid, unused, non-refundable Sea/Land Arrangements, any reasonable additional expenses for meals and lodging, and the cost of a one-way economy airfare ticket to catch up to the Sea/Land Arrangements or return to the place of origin shown on the travel documents.
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Carnival Destiny Feb. 2006
Carnival Fascination Feb. 2007
Royal Caribbean Grandeur of the Seas Feb. 2008 The DTW & MsBJ tour
Carnival Valor MsBJ and Dina Feb. 2009
Carnival Glory MsBJ and Dina Feb. 2010
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Old March 21st, 2006, 03:56 PM
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CLAIMS NOTIFICATION UPON YOUR RETURN: Report Your claim as soon as possible to BerkelyCare. Provide the policy number above, Your travel dates, and details describing the nature of Your loss. Upon receipt of this information, BerkelyCare will promptly forward You the appropriate form to complete.
BerkelyCare
P.O. Box 9366
100 Garden City Plaza
Garden City, NY 11530
www.travelclaim.com
1-(800) 331-2796
1-(516) 294-0220
Office Hours:
Moday - Friday
9 AM * 9 PM (EST)
Saturday
9 AM - 5PM (EST)

IMPORTANT: In order to facilitate prompt reimbursement/claims settlement upon Your return, be sure to obtain as applicable: detailed medical statements from Physicians in attendance where the Accident or Sickness occurred; receipts for medical services and supplies; receipts from the hospital; police reports or claims reports from parties responsible (i.e., airline, cruise line, hotel, etc.) for loss, theft, damage, or delay. In the event of a baggage claim, receipts for damaged items will be required. In the event of a baggage delay or trip delay claim, receipts for any additional covered/eligible expenses will be required, as well as verification of any delay.
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Carolin


Life is too short to let the ship of your dreams sail without you.


Carnival Destiny Feb. 2006
Carnival Fascination Feb. 2007
Royal Caribbean Grandeur of the Seas Feb. 2008 The DTW & MsBJ tour
Carnival Valor MsBJ and Dina Feb. 2009
Carnival Glory MsBJ and Dina Feb. 2010
Carnival Dream MsBJ and Dina Feb. 2011
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Old March 21st, 2006, 04:20 PM
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thank you
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Old March 21st, 2006, 04:31 PM
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Dina, Arie is, like me, from The Netherlands, are you sure he can claim with the same company, or should he claim through his TA here?
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Old March 22nd, 2006, 08:33 AM
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Hi Jacqueline *waves* This I'm not sure of at all. This is the only information that I could find browsing around. They posted on the site for making claims. I'm sure with all the well traveled people on this site, that at least a few of them have had to make a claim. I have no experience doing that so I could only browse for it.
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Carolin


Life is too short to let the ship of your dreams sail without you.


Carnival Destiny Feb. 2006
Carnival Fascination Feb. 2007
Royal Caribbean Grandeur of the Seas Feb. 2008 The DTW & MsBJ tour
Carnival Valor MsBJ and Dina Feb. 2009
Carnival Glory MsBJ and Dina Feb. 2010
Carnival Dream MsBJ and Dina Feb. 2011
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