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Old April 24th, 2007, 12:11 AM
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Default Will Carnival wait for you if you are delayed on a tour?

I tried to ask the Carnival question site about this but got a notice to call a cruise person about it. It seemed a simple question. I did call and talked to Angel.
I said that I had read or heard that if I booked tours through Carnival that if something went wrong on the tour and I was delayed through no fault of my own that the ship would wait. But if I did an independent tour Carnival accepted no responsibility for delays and I was on my own. Angel said that it is true that if you book a tour through Carnival that if delayed as in the bus breaks down they will wait. She said it happened to her and the ship was waiting for them. It was 20 minutes late.
After reading carefully all of the pamphlets that came with my documents it would appear that Carnival is not responsible for hardly anything I do on or off the ship. Have you ever truly read all of those things Carnival says they are not responsible for? It includes the Dr. on the ship. It would seem that practically everyone on the ship not directly involved with cleaning and serving are independent contractors and as such are not the responsibility of Carnival.
The one brochure tells you what a wonderful time you are going to have and how much there is to do and the other one says good luck if you have any problems not involving servers or attendents.
This is my 4th cruise on Carnival coming up and I am looking forward to it and shall not let reading the fine print spoil my trip. But I can imagine the suprise of some cruisers who do not read all of the information.
I would tell everyone to get travel insurance and not to count on the ship for a crisis you may have. I am sure they will try to help as they can but for a medical crisis you had better have insurance.
Be sure and read about how if luggage gets lost you get reimbursed $50 and $100 per cabin no matter how many are in the cabin.
This is what the rules in the booklet say.
Just be aware is all I'm saying and then you'll know what to expect. I've never had anything bad happen to me but at least now I know more about expectations.
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Old April 24th, 2007, 01:10 AM
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If you are on a tour purchased from the ship and it's delayed the ship will wait for you. I have seen it happen several times.

On the other hand, in the Caribbean, on most islands it's pretty easy to plan your time to allow for problems, and still get back.... as a result in most of the Caribbean I don't hesitate to go off on my own.
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Old April 24th, 2007, 08:37 AM
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My Stingray City tour (through Carnival) returned to the dock an hour after the ship was scheduled to leave. That red funnel was a wonderful sight to behold when we rounded the curve! Plus everyone on the tour received a refund of the cost of the tour.

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Old April 24th, 2007, 08:41 AM
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As with anything in life, Carnival has to CYA on every detail with 2,000 potential "problems" onboard every week.

The only time I recommend a ship excursion is if the desired destination is a far distance from the port or requires third party transportation (ferry etc). And then I also take passports, credit cards and cash because "accidents" do happen. While extremely rare, if posts are to be believed, there has been the very rare individual on a ship excursion left behind.
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Old April 24th, 2007, 12:40 PM
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I am sure if Carnival (and any other cruiseline) did not have all of that fine print disavowing any responsibility for the passengers and their safety, Carnival would have been sued out of business long ago. Every stumped toe and chipped nail is a potential lawsuit in this litigation happy culture we live in. Yes, some things that they disavow should be their responsibility but . . . . . they have to protect themselves against the age old, "i want a 100% refund and a free cruise or I will sue" mentality.

On another board, there is presently a lady whose luggage go lost on the ship and it did not turn up until the last day of the cruise - 4 day cruise. She stayed for the entire cruise and now that the cruise is over, she wants a 100% refund on the total cost of the cruise because she didn't enjoy herself b/c she couldn't wear "the clothes that she had packed". :evil:

How ridiculous is that?
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Old April 24th, 2007, 01:07 PM
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That is so lame. I read another lost luggage story on a site where a woman, her husband ,and daughter had lost luggage for a much longer trip. I believe they were in Greece. The ship loaned them clothes from an assortment of left clothing. The daughter made a friend on the ship who lent her clothes and the husband rented some formal wear and other wise used the loaned clothing. He in particular loved the idea.
This family had a great time. They even said it was somewhat freeing as all of the anxious planning went out the porthole and they enjoyed the cruise and new friends. Their luggage caught up with them on the last day of the cruise. The wife said she didn't even open her suitcases but the daughter tore into hers.
A lot of whether you enjoy anything while traveling depends on your ability to absorb the unexpected jolts and keep on truckin'. You can roll on or sit around and make everyone around you miserable. Avoid these people even if they are relatives. Remember that if you have kids your attitude will set the pace. As they say in New Orleans "Laissez les bons temps rouler." Let the good times roll.
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Old April 24th, 2007, 02:05 PM
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On the excursion thing, I would be so scared of being left behind. I have never done an excursion and don't plan on it on my cruise coming up , only because I want to shop and check out the brs, and excursions are so long I wouldn't get to do any of that. If I ever booked an excursion that was far from port I would do it through Carnival and pay the outrageous prices Now on the other not about luggage. I plan on carrying on a nice big beach bag with stuff, just in case you never know. But hey if my stuff did get lost, I would be happy with a cabin credit or whatever ..doesn't take much to please me!
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Old April 24th, 2007, 03:01 PM
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Quote:
Originally Posted by badknees
That is so lame. I read another lost luggage story on a site where a woman, her husband ,and daughter had lost luggage for a much longer trip. I believe they were in Greece. The ship loaned them clothes from an assortment of left clothing. The daughter made a friend on the ship who lent her clothes and the husband rented some formal wear and other wise used the loaned clothing. He in particular loved the idea.
This family had a great time. They even said it was somewhat freeing as all of the anxious planning went out the porthole and they enjoyed the cruise and new friends. Their luggage caught up with them on the last day of the cruise. The wife said she didn't even open her suitcases but the daughter tore into hers.
A lot of whether you enjoy anything while traveling depends on your ability to absorb the unexpected jolts and keep on truckin'. You can roll on or sit around and make everyone around you miserable. Avoid these people even if they are relatives. Remember that if you have kids your attitude will set the pace. As they say in New Orleans "Laissez les bons temps rouler." Let the good times roll.
Traveling especially cruising is a BLAST!!!
You are right about "attitude is everything" and "roll with the punches".

I was booked on the 02/10/07 Fantasy cruise which was affected when the ship was hit by a runaway barge on its way back to port from the previous week's cruise. They let us get on the ship, unpack, eat lunch and have a few foo-foo drinks b/4 they announced the cruise was cancelled. They allowed us to stay on the ship until the next day, eating and seeing the shows and just enjoying the non-moving ship until morning. Some people were very disappointed, some were livid . I won't try to judge whether, in their particular situation, these feelings were legitimate. . . .

I, on the other hand, dubbed this misadventure as MY 23-HOUR FREE CRUISE TO NOWHERE!! I had a ball that night. Met some great people and we all had dinner together in the dining room, laughing, joking, making believe the ship was moving and trying real hard to order 5 nights worth of appetizers in one meal!!! So many laughs at that table. Then there was Karoake that was a hoot!!!

What are you going to do? As I told several of the unhappy passengers on the ship who were sulking around the ship, it could have been worse. We could have been in the middle of the Gulf of Mexico when something tore a hole in the ship!! :o At least we are sitting at port.
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Old April 24th, 2007, 07:40 PM
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I have also been on cruises where a tour was late arriving at the pier and the ship delayed departure and the captain made an announcement concerning this delay and made a point to add that the excursion was booked through the cruise line.
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Old April 24th, 2007, 09:56 PM
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Yes they will wait if you purchased your tour through Carnival if not, they have no way of knowing where you are and they will NOT wait. I once had tablemates on a Costa cruise who were left. They joined us at the next port but their airfare was on their own...and they were not complaining with Carnival. They were upset with the private tour company whose bus broke down (I learned later the private company partially reimbursed them for their flight to the next port.) And as for the fine print..I have sailed several lines and their passenger contracts are almost identical. There is nothing wrong with bookling a non-ship tour..just be sure the tour allows plenty of time for returning to the ship. I would NOT book a non-ship tour that travels a great distance and has a return time of less than a couple of hours before departure. That;s just my opinion.
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Old April 25th, 2007, 12:00 PM
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On another board there was once a person who claimed that she had booked a ship snorkel excursion. The excursion, for some complicated reason, was going to run later than anticipated. Rather than cut the excursion short (it was just her and her DBF) and get back to the ship, they continued on and did the complete excursion, assuming that the ship would wait for "little ole me".

Guess what happened?!?!?!?!

The ship left them behind.

Don't know how much of what this person put in her thread was true and how much was imagination for many reasons.
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Old April 25th, 2007, 01:36 PM
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I wonder if there is any kind of communication between the tour and the ship sort of like cabs who have dispatcher who will inform the ship if something goes wrong. There was two way communication on all of the busses and cabs we have taken to a tour so far.
Also it would seem to me that the couple decided on their own to not go back on time if what you heard was correct. I don't know how the ship would know that though.
People keep mentioning the higher prices when you book through the cruiseline. I haven't ever booked otherwise but it doesn't seem so expensive to me considering that the tour wants to please the cruiselines and therefore will be consistently better, I am assuming.
But I also see Kuki's point about many of the Caribbean Islands being small enough that a for hire at the dock probably wouldn't make much of a difference for short duration. If something breaks down you can still get back in time. I wouldn't do long duration trips without booking through the cruiseline though. My adventurous nature ends at taking a chance on missing the ship.
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Old April 25th, 2007, 02:07 PM
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I don't think it's reasonable to expect Carnival...or any other cruise line...to wait for you if you go off on your own. All they know when you leave the ship, if your not on one of their tours, is that you left. They don't know where. They don't know with whom.

If your ship-booked tour is late, the ship knows. With a group of 20 booked through the ship, they're going to know something is up. I've never seen Carnival book a tour with just two folks, so I'd be a little suspicious of that one story.

As the ship prepares to leave, they do know who hasn't made it back, and I know that they sometimes hold off as long as they can, but eventually, you can't let the misfortunes of two people inconvenience the 2000+ who made it back on board in time.
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Old April 25th, 2007, 03:09 PM
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Well to be honest, the more this person told her story, the less I believed.

And, it is true that Carnival does not book excursions for just a handful of people. Most of their excursions are for lots and lots of folks -- one of the drawbacks of a ship excursion.

If I remember correctly the way this person explained it was that it was a supposed to be a two-dive scuba excursion. There were people along for the first dive. After the first dive it was determined by the tour operator that if they went to do the other dive, they would get back to the ship after the time the ship was to leave. The other people decided to go back and this one couple, after being "assured" by their individual tour guide that the ship would wait, decided that since they had booked the 2-dive excursion, they would stay for the second dive and the ship would just have to wait for them - it being a ship excursion and all.

Well when they finally meandered back to the port, to their suprise the ship was gone!!!! They were looking for sympathy on this particular board and ranting and raving about how horrible it was to be stuck in a 3rd world island nation with no passport, no money and just swimwear, t-shirts and flip-flops.

I personal found the story hilarious!

There were plenty of holes in the story so I don't know how the true version went.
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Old April 29th, 2007, 05:29 PM
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Quote:
Originally Posted by Kuki
If you are on a tour purchased from the ship and it's delayed the ship will wait for you. I have seen it happen several times.

On the other hand, in the Caribbean, on most islands it's pretty easy to plan your time to allow for problems, and still get back.... as a result in most of the Caribbean I don't hesitate to go off on my own.
If you miss the ship make sure you have your camera with you, it will make a beautiful photo as your ship sails away!

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Old April 29th, 2007, 07:52 PM
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It just happened to us in Panama last week. We were on a Carnival Liberty Panama tour and there was a protest there. We were not in any harm but it delayed us getting to the canal and back by over 3 hours. Carnival made an announcement (there were 500 of us) on the ship and they waited, They have to wait if it is a Carnival tour. We were assured by the tour guide and I never worried about it. That is why I booked that tour through them. It was to be very long and Panama can have its problems. We loved the tour, saw the backroads of Panama and the ship was a little delayed. Don't worry as long as it is a Carnival tour. We then had two beautiful sea days.
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Old May 1st, 2007, 07:54 AM
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If you book your tour thru Carnival, they will wait. The tour operators are in communicating with the ship and the ship will be notified of the delay and will wait. If you are on your own, they will sail without you. In most ports, though, you have more than enough time to get around and get back in plenty of time.
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