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Old August 1st, 2007, 10:01 AM
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Default Discrepency on the Carnival Bill

I hope someone could answer this question for me.

Before we took our cruise I booked a shore excursion at home for Barbados and charge it on my Mastercard. The day of the excursion, it was raining and they cancelled that excursion and asked us if we wanted to do another excursion, a tour of the island. We said yes and went on that tour. The last day of the cruise when we got our bill, we saw the credits from the one shore excursion that got cancelled and then the other charge for the excursion we took. I saw that they credited the cancelled excursion and charged the other one that we took. Ok, so I thought everything was ok, not realizing that my husband used his credit card for the sign and sail charges. I had forgotten that I used my credit card for the shore excursion until I got my bill yesterday and saw the charge on there. So now, we are being charged twice for the excursion, one on my credit card and one on my husbands.

So, should I call Carnival or the credit card companies?

Tweetybird
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Old August 1st, 2007, 10:15 AM
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I would first call CAnival and see if they will reverse the charge for the excursion. If they don't you can dispute the charge with your credit card company.

Just make sure the next cruise, you re-check the charges before you get off the ship, much easier taking care of it then, best of luck. For some reason, it may take Carnival a few billing cycles to get the charges off, funny how quickly they can add them on, but takes forever to get them off??
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Old August 1st, 2007, 10:36 AM
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Default Re: Discrepency on the Carnival Bill

Quote:
Originally Posted by tweetybird
I hope someone could answer this question for me.

Before we took our cruise I booked a shore excursion at home for Barbados and charge it on my Mastercard. The day of the excursion, it was raining and they cancelled that excursion and asked us if we wanted to do another excursion, a tour of the island. We said yes and went on that tour. The last day of the cruise when we got our bill, we saw the credits from the one shore excursion that got cancelled and then the other charge for the excursion we took. I saw that they credited the cancelled excursion and charged the other one that we took. Ok, so I thought everything was ok, not realizing that my husband used his credit card for the sign and sail charges. I had forgotten that I used my credit card for the shore excursion until I got my bill yesterday and saw the charge on there. So now, we are being charged twice for the excursion, one on my credit card and one on my husbands.

So, should I call Carnival or the credit card companies?

Tweetybird
I'm confused. So it went like this:

Credit card #1 Charged: +2 excursions
Credit card #2 Credited: -2 excursions
Credit card #2 Charged: +2 excursions

That evens out to paying for only 2 excursions. What am I missing? Carla
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Old August 1st, 2007, 11:15 AM
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Default Re: Discrepency on the Carnival Bill

Quote:
Originally Posted by adias.angel
Quote:
Originally Posted by tweetybird
I hope someone could answer this question for me.

Before we took our cruise I booked a shore excursion at home for Barbados and charge it on my Mastercard. The day of the excursion, it was raining and they cancelled that excursion and asked us if we wanted to do another excursion, a tour of the island. We said yes and went on that tour. The last day of the cruise when we got our bill, we saw the credits from the one shore excursion that got cancelled and then the other charge for the excursion we took. I saw that they credited the cancelled excursion and charged the other one that we took. Ok, so I thought everything was ok, not realizing that my husband used his credit card for the sign and sail charges. I had forgotten that I used my credit card for the shore excursion until I got my bill yesterday and saw the charge on there. So now, we are being charged twice for the excursion, one on my credit card and one on my husbands.

So, should I call Carnival or the credit card companies?

Tweetybird
I'm confused. So it went like this:

Credit card #1 Charged: +2 excursions
Credit card #2 Credited: -2 excursions
Credit card #2 Charged: +2 excursions

That evens out to paying for only 2 excursions. What am I missing? Carla
Carla...I am with you.

Credit card from home..... charged shore excursion

Sail and Sign card on the ship.... credited shore excursion
charged shore excursion
which means the Sail and Sign card was a wash ...except for any price difference.


Unless there is some more information that the OP left out, there is no discrepency.
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Old August 1st, 2007, 12:45 PM
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It is 2 different credit cards. The credit card I put the shore excursion on was my mastercard. The S&S credit card was my husbands Discover card. Carvival credited the Discover Card which never had those charges on in the first place. I received my mastercard bill yesterday and the $130 was applied to it. The shore excursion was cancelled so I should pay nothing.

I called my credit card company to see if any charges was deducted and they said no.
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Old August 1st, 2007, 12:59 PM
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Quote:
Originally Posted by tweetybird
It is 2 different credit cards. The credit card I put the shore excursion on was my mastercard. The S&S credit card was my husbands Discover card. Carvival credited the Discover Card which never had those charges on in the first place. I received my mastercard bill yesterday and the $130 was applied to it. The shore excursion was cancelled so I should pay nothing.

I called my credit card company to see if any charges was deducted and they said no.
Tweety: Unless we are all mistaken, it seems that you husband got a credit to his account that he was not entitled to. His credit card got the credit that your credit card should have gotten. Is that correct?

If so, see your hubby. He has your money!
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Old August 1st, 2007, 01:32 PM
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Quote:
Originally Posted by tweetybird
It is 2 different credit cards. The credit card I put the shore excursion on was my mastercard. The S&S credit card was my husbands Discover card. Carvival credited the Discover Card which never had those charges on in the first place. I received my mastercard bill yesterday and the $130 was applied to it. The shore excursion was cancelled so I should pay nothing.

I called my credit card company to see if any charges was deducted and they said no.
It does not matter what credit cards were used.

I will try again... using $100.00 as an example for the cancelled 1st shore excursion and $125.00 for the shore excursion that you took.

On a bright sunny day (sitting at his computer) Mr. TB (tweetybird) charged $100.00 on his Discover Card for excursion number 1.

Several weeks later on the cruise ship, excursion number 1 is cancelled and excursion number 2 is booked. This is what your Sail and Sign card would have looked like:

Tips 50.00
Drink 5.00
Cancelled excursion number 1 -$100.00
Excursion number 2 125.00

Total due $80.00

It does not matter that you paid the $80.00 on your Mastercard...because you only paid the "difference" between the cost of the two excrusions. You were not charged twice.

At least that is the scenerio from the info in the posts you have given so far.
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Old August 1st, 2007, 02:58 PM
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That is what I am thinking. The hubby got the credit on his credit card.

She has to file a claim with her husband for the money.
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Old August 1st, 2007, 06:01 PM
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Quote:
Originally Posted by IBCRUZIN'
That is what I am thinking. The hubby got the credit on his credit card.

She has to file a claim with her husband for the money.
Good luck. I would tell my wife to hit the road. (Only kidding)


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Old August 1st, 2007, 06:47 PM
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Since you had your sign/sail card set up with your husbands card, when the excursion was cancelled, they credited that card, not yours that your origionally booked and paid for the excursion. Moneywise, you are even and no extra charge was made, they just gave the credit to the card you were using for the sign and sail card, so he got the credit.

No need to involve the cruiseline or credit card people, just square things with your husband :-)
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Old August 1st, 2007, 06:53 PM
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See this is why I leave ALL the finances to Liz. I am out of it.

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Old August 1st, 2007, 07:17 PM
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I understand what you are saying. The excursion was originally billed to the MC. Then, once you were on the ship and it was cancelled, they billed the Discover card that you used for you sign and sail and then refunded it right back. That leaves you paying for the excursion 2 times but only being refunded once.

I would contact Carnival and explain it to them first. If you aren't able to come to a resolution, I'd call MC and dispute the charges. Good luck.

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Old August 1st, 2007, 07:33 PM
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Thank you Mark, you are the only person who understands. I thought maybe I was a little crazy. I probably didn't explain myself clearly.

I should of told you that they credited the shore excursion that I charged on my MC on the bill we got at the end of the cruise, but then they charged us again for the shore excursion that we took in place of the shore excursion that got cancelled. Plus I got a bill from the mastercard company with the shore excursion on it for $130.00

I hope this clears it up a little better.

Tweetybird

This is what I am feeling very
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Old August 1st, 2007, 09:14 PM
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Quote:
Originally Posted by tweetybird
Thank you Mark, you are the only person who understands. I thought maybe I was a little crazy. I probably didn't explain myself clearly.

I should of told you that they credited the shore excursion that I charged on my MC on the bill we got at the end of the cruise, but then they charged us again for the shore excursion that we took in place of the shore excursion that got cancelled. Plus I got a bill from the mastercard company with the shore excursion on it for $130.00

I hope this clears it up a little better.

Tweetybird

This is what I am feeling very
Sorry, but I don't see your point - unless you expected a free tour.

Your Mastercard was billed $130 for the tour that you booked pre-cruise.

Your husband's Discover was credited for this $130 when the tour was cancelled - net cost to you (and your husband) is zero for the tour you booked pre-tour.

Then your husband's Discover was charged for the tour that you took.

Seems to me Carnival got it right, unless I am misunderstanding some charges.

You even stated in a previous post that the credit on the Sign & Sail card was for a charge that did not exist on the Sign & Sail card - effectively, the credit on the Sign & Sail card led your husband to pay $130 less than he should have and now you are paying that $130 (from the Sign & Sail card, essentially) on the Mastercard.
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Old August 1st, 2007, 11:18 PM
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I am so confused

This is like Abbott & Costello's Whose On First routine.

O.K. To the OP: how many times total were you CHARGED for the cancelled excursion (both you and hubby)?

We know hubby got the credit for the cancelled excursion. Was his card ALSO charged for the CANCELLED excursion that was already paid for using your credit card meaning that Carnival charged BOTH cards once each for the cancelled excursion but only credit ONE card once.

Is that what you mean? Because that is not what you are saying in this thread?

Clear it up. I now am curiouser than before.
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Old August 2nd, 2007, 09:12 AM
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Tweety: Which Sail and Sign card print out is correct?

Scenerio number one:

On a bright sunny day (sitting at his computer) Mr. TB (tweetybird) charged $100.00 on his Discover Card for excursion number 1.

Several weeks later on the cruise ship, excursion number 1 is cancelled and excursion number 2 is booked. This is what your Sail and Sign card would have looked like:

Tips $50.00
Drink $ 5.00
Cancelled excursion number 1 -$100.00 (MINUS)
Excursion number 2 $125.00

Total due $80.00



OR

Scenerio Numbet Two:

Tips $50.00
Drink $ 5.00
Excursion number 1 $ 100.00
Cancelled excursion number 1 -$100.00 (MINUS)
Excursion number 2 $125.00

Total due $180.00
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Old August 2nd, 2007, 09:13 AM
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Quote:
Originally Posted by strick9
I understand what you are saying. The excursion was originally billed to the MC. Then, once you were on the ship and it was cancelled, they billed the Discover card that you used for you sign and sail and then refunded it right back. That leaves you paying for the excursion 2 times but only being refunded once.

I would contact Carnival and explain it to them first. If you aren't able to come to a resolution, I'd call MC and dispute the charges. Good luck.

-Mark
Mark: She never said that Excurison number one was billed on her Sail and Sign card. ONLY the credit. Which cancels out the charge on the Discover card.
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Old August 2nd, 2007, 09:47 AM
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Sign & sail card bill at the end of the cruise, which the bill is applied to
husbands Discover card:

Camp Carnival : $ 28.00
Drink: $ 5.00
Shore Tour #1: $130.00
Shore Tour #1: - $130.00 (minus)
Shore Tour # 2: $135.00


Tweetybirds Master Card Bill comes on monday

Carnival Shore tour: $130.00 from the shore tour that was cancelled.

So we are paying for shore tour #2 on Discover card and shore tour #1 that was cancelled on Mastercard.
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Old August 2nd, 2007, 12:27 PM
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By George I think I've got it.

Call Carnival and explain. If they don't credit your account within say 21 days, file a dispute with your Master Card. Keep the sail & sign bill, as well as both credit card statements.

Credit card refunds can be done almost immediately by Carnival.

Good luck
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Old August 2nd, 2007, 06:47 PM
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Quote:
Originally Posted by tweetybird
Sign & sail card bill at the end of the cruise, which the bill is applied to
husbands Discover card:

Camp Carnival : $ 28.00
Drink: $ 5.00
Shore Tour #1: $130.00
Shore Tour #1: - $130.00 (minus)
Shore Tour # 2: $135.00


Tweetybirds Master Card Bill comes on monday

Carnival Shore tour: $130.00 from the shore tour that was cancelled.

So we are paying for shore tour #2 on Discover card and shore tour #1 that was cancelled on Mastercard.
Tweety:

I would send "the above breakdown" to Carnival an email to whom ever you are dealing with. It is easier to see than trying to describe in words.

Or simply disbute the Mastercard charge if you not already paid it and let Mastercard clear it up for you. The reason: the excursion was cancelled.

Good luck!!
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Old August 2nd, 2007, 07:17 PM
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Somehow I was with you from the beginning. Then, when I showed it to my wife, I got confused again. Thanks for clearing it up. Good luck again.

-Mark
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Old August 2nd, 2007, 08:17 PM
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Quote:
Originally Posted by tweetybird
Sign & sail card bill at the end of the cruise, which the bill is applied to
husbands Discover card:

Camp Carnival : $ 28.00
Drink: $ 5.00
Shore Tour #1: $130.00
Shore Tour #1: - $130.00 (minus)
Shore Tour # 2: $135.00


Tweetybirds Master Card Bill comes on monday

Carnival Shore tour: $130.00 from the shore tour that was cancelled.

So we are paying for shore tour #2 on Discover card and shore tour #1 that was cancelled on Mastercard.
Then I withdraw my previous comment - although now I am baffled why Carnival charged your Sign and Sail card for a tour that was already paid for.
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Old August 2nd, 2007, 08:49 PM
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I know Mark, it is very confusing. The more you think about it, the more confused you get. I am even confusing my husband. I feel so stupid trying to explain it, but I am pretty sure that I am right.

I called Carnival again today trying to explain it to them and she keeps telling me that they gave me a credit for $130.00 on my husbands card. Yes, that is all fine and dandy, but then they charged us for another shore excursion which was the one that we took. The shore exursion that we wound up taking was $5.00 more. Instead of deducting the $130.00 and charging us for another shore excursion for $45.00 and $90, they should of just added the $5.00 more, because like I had told everyone before, the shore excursion that got cancelled, I booked that on-line and charged it on my Mastercard bill. So now I have my mastercard bill for $130.00 which I have to pay from the 1st shore excursion which got cancelled and then Carnival charged on the sign and sail statement the 2nd shore excursion for $135.00.

I am so fed up trying to explain this, but nobody seems to understand that we are being charged for 2 shore excursions, the one that got cancelled and the one that we took.

I am at my wits end trying to explain this to Carnival. I called them twice, but they don't understand it.

Tweetybird
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Old August 2nd, 2007, 10:29 PM
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Quote:
Originally Posted by IBCRUZIN'
By George I think I've got it.

Call Carnival and explain. If they don't credit your account within say 21 days, file a dispute with your Master Card. Keep the sail & sign bill, as well as both credit card statements.

Credit card refunds can be done almost immediately by Carnival.

Good luck
I disagree, because if Carnival issues a credit to the card that was billed, that means the OP still owes Carnival the money. What difference does it matter which credit card it is on. The OP and husband presented the card when they boarded they agreed they wanted to be used...so those are the ones that were used during the cruise.

Its not as simple as you all want to make it because Carnival now has no authorithy to rebill the correct card if they issued the credit after the cruise...so they would be out the money.

OP just use the other card or transfer money from one card to another yourself. If you involve the credit card companies....you can only call one card issuer or the other. Visa cant see the MC credit or whatever, so they would charge back Carnival....leaving the OP owing them money. So Carnival wouldnt let the OP use that card again until she pays them?

I think you are making a mountain out of a mole hill if you are whole and YOU presented Carnival with a different card to use during the cruise.
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Old August 2nd, 2007, 10:56 PM
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Flowers: How can you say that we would owe Carnival the money, when they charged us again for the excursion that we went on?
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Old August 2nd, 2007, 11:55 PM
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O.K. to be honest, I have been out drinking tonight and as hard as I try to make sense out of this, I just can't tonight. OP, I think I am on your page just let me sleep it off and read these tomorrow.

I think your best bet though is through your credit card company. They are used to handling crazy stories that make sense like this one. Don't get discouraged. As long as people are getting confused that means at least they are listening.

O.K. I need to sleep now. Good night!!!
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Old August 3rd, 2007, 09:40 AM
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Thanks IB Cruzin,
After what happened to yesterday, all set to go on your cruise and the ship crashes into the dock, I would be out drinking also.

If I don't clear my mess up with Carnival or the credit card company, I am going to go out drinking also.

Tweetybird
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Old August 3rd, 2007, 10:11 AM
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Lol, just when I thought I understood it, Tweetybird's last explanation confused me again!

TB, do I understand correctly that your sail and sign account was credited $130 for the cancelled excursion and then charged $135 ($90 + $45) for the replacement excursion? And that they didn't charge the original $130 to your sail and sign account? If that is the case, then it is the same as charging you $5 more for the replacement excursion and you still owe MasterCard the $130.
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Old August 3rd, 2007, 11:06 AM
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I am so sorry that I am confusing everybody. I am so confused myself.

My question is, why pay for the shore excursion that we never took on my MC for $130.00, then CC charged us another $135.00 for the excursion that we took. So to me, I feel I am paying for 2 shore excursions. 1 we took and 1 we didn't because it got cancelled, but I am still paying:

$130.00 - Shore Excursion cancelled Charged on MC
$135.00 - 2nd Shore Excursion charged on S&S card
_________
$265.00

Believe me, I am not trying to get a free excursion or anything else out of Carnival. I just want this whole mess straighted out already.
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Old August 3rd, 2007, 11:27 AM
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Join Date: May 2007
Posts: 285
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Quote:
Originally Posted by tweetybird
I am so sorry that I am confusing everybody. I am so confused myself.

My question is, why pay for the shore excursion that we never took on my MC for $130.00, then CC charged us another $135.00 for the excursion that we took. So to me, I feel I am paying for 2 shore excursions. 1 we took and 1 we didn't because it got cancelled, but I am still paying:

$130.00 - Shore Excursion cancelled Charged on MC
$135.00 - 2nd Shore Excursion charged on S&S card
_________
$265.00

Believe me, I am not trying to get a free excursion or anything else out of Carnival. I just want this whole mess straighted out already.
Where is the credit that Carnival issued on the Sign & Sail card in this calculation?

If, in fact, Carnival did issue you the credit on the Sign & Sail card (since we can't see your bills, we have to ask the question), then your net cost of the 2nd cruise on the Sign & Sail card was $5.

I understand your frustration, but you have to look at the issue in the aggregate, not in its pieces. If, in the aggregate, you paid $135 for the second cruise, no matter which card the charge was put on, then you did not get overcharged.

If, on the other hand, no credit was issued for the first, cancelled cruise - then you have a beef.

If the original tour was charged on your Sign & Sail, then the credit issued against it, you have a beef.

However, if the original tour was credited on the Sign & Sail without the corresponding original charge, then I still do not see where you are getting charged twice.
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