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-   -   last minute refund for itinerary change (http://www.cruisemates.com/forum/carnival-cruise-lines/339176-last-minute-refund-itinerary-change.html)

mudley September 3rd, 2007 01:10 AM

last minute refund for itinerary change
 
has anyone cancelled for a full refund after learning of an itinerary change withing 24 hours? here's what ccl says:

Port Cancellation Policy

If Carnival Cruise Lines ("Carnival") has adequate notice prior to sailing that a vessel will deviate from the published itinerary, it will promptly upon making the itinerary change notify passengers of the change through their travel agents or directly, in the case of a direct booking ("the Notice"). The Notice shall offer passengers an opportunity to cancel their booking without penalty within 24 hours of the delivery of the Notice. Carnival shall not be liable to guests for any charges, fees or expenses paid or owed to third parties (such as air travel booked by a guest directly with an airline) in connection with a cancelled booking or substituted port. In the event a passenger does not cancel his or her cruise on a timely basis, no additional compensation for the itinerary change will be offered to the passenger at a later time.





Nothing herein shall affect the passenger's ability to exercise the Vacation Guarantee on sailings where it applies.

flowers September 3rd, 2007 02:11 AM

If you search back there was at least one poster here who posted they cancelled. Iv read elsewhere of others who cancelled and the Carnival reps I talked to said plenty cancelled.

I happened to call in to see if they were going to reduce the rates on last minute cruises if there were enough cancellations. I live in Texas and thought Id take advantage if there were extra good prices.

MTSFP September 3rd, 2007 09:26 AM

Re: last minute refund for itinerary change
 
Quote:

Originally Posted by mudley
has anyone cancelled for a full refund after learning of an itinerary change withing 24 hours? here's what ccl says:

Port Cancellation Policy

If Carnival Cruise Lines ("Carnival") has adequate notice prior to sailing that a vessel will deviate from the published itinerary, it will promptly upon making the itinerary change notify passengers of the change through their travel agents or directly, in the case of a direct booking ("the Notice"). The Notice shall offer passengers an opportunity to cancel their booking without penalty within 24 hours of the delivery of the Notice. Carnival shall not be liable to guests for any charges, fees or expenses paid or owed to third parties (such as air travel booked by a guest directly with an airline) in connection with a cancelled booking or substituted port. In the event a passenger does not cancel his or her cruise on a timely basis, no additional compensation for the itinerary change will be offered to the passenger at a later time.

The last sentence of the paragraph is interesting - "no ... compensation ... will be offered ..." - it does not preclude Carnival from paying off the complainers when itinerary changes occur.

I remember the last smokefree cruise of the Paradise in August 2004 - our itinerary was changed because of Hurricane Frances. Granted, the Eastern Caribbean route was generally about $100 more expensive, but it amazes me to this day the number of people who were complaining that we were not going to St. Thomas USVI, despite the fact that Frances hit the USVI the same day we were supposed to be docked.

Me - I was just thankful that the company took my safety seriously enough that they chose to divert the cruise to a Western itinerary.


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