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Old October 18th, 2007, 02:07 PM
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Default PVP supervisor?

Do these people have a supervisor that can be contacted? I have tried every way to get him to return a call or email to no avail. He wouldn't even call me back to make final payment! Thanks in advance. Phat
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Old October 18th, 2007, 02:39 PM
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Well you could always move your reservation over to a Travel Agent... it might even save you some money.
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Old October 18th, 2007, 03:01 PM
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I'd just call the Carnival line and ask for a different one. I love my PVP-he's cheaper than anyone I've ever checked with.

Sorry you've had a bad experience.
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Old October 18th, 2007, 03:48 PM
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Some people just have no clue of customer service. Try someone else.
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Old October 18th, 2007, 04:41 PM
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I had the same problem when I booked my first cruise with Carnival. My PVP would never answer his phone, and never call me back. After about 3 weeks of trying to get him on the phone, I finally called and requested that I be assigned to someone else. They assigned me to a wonderful lady ***edited** who was very friendly and helpful. Even now, almost 2 years later, I can call her to ask a simple question and she remembers small details about my family that I may have mentioned during our conversations.

So give Carnival a call and just ask for a new PVP and tell them why.

Cathy
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Old October 19th, 2007, 08:36 AM
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Default Re: PVP supervisor?

Quote:
Originally Posted by phatbstd
Do these people have a supervisor that can be contacted? I have tried every way to get him to return a call or email to no avail. He wouldn't even call me back to make final payment! Thanks in advance. Phat
There is a number for the supervisors...send me a PM and I'll give you that number (I don't like giving anyone's phone number out on the message boards)
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