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Old February 16th, 2008, 11:24 AM
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Default Does Carnival Compensate Passengers

when a port of call is cancelled?

For instances, $25 OBC or something like that?

On RCCL Majesty, the stop to Coco Cay was cancelled b/c the waves were to high and rough to operate the tenders safely so instead it was turned into a sea day with no compensation.

How does Carnival handle something like this?
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Old February 16th, 2008, 11:26 AM
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IB, you seem to have had a run of bad luck on your last adventure!!!


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Old February 16th, 2008, 11:28 AM
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IB, you seem to have had a run of bad luck on your last adventure!!!


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No, the first half of trip was fine. It is just that from my observation RCCL does not measure up to Carnival. I was unpleasantly surprised that RCCL is not nearly as warm and fuzzy to their passengers as Carnival.

The flu-thingy I got was just one of those things.
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Old February 16th, 2008, 12:56 PM
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Only once have we missed a port on Carnival and they did give some sort of on-board credit in addition to a refund of the port fees for that port. But I can't remember how much it was. I remember feeling disappointed on Grandeur of the Seas when they not only didn't compensate us for missing a port, but they also didn't refund any port fees. All we got was a refund for our shore excursion.
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Old February 16th, 2008, 01:38 PM
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Default Re: Does Carnival Compensate Passengers

Quote:
Originally Posted by IBCRUZIN'
when a port of call is cancelled?

For instances, $25 OBC or something like that?

On RCCL Majesty, the stop to Coco Cay was cancelled b/c the waves were to high and rough to operate the tenders safely so instead it was turned into a sea day with no compensation.

How does Carnival handle something like this?
If RCCL did something that caused you to miss the port you have a point. Since it was weather that caused you to miss the port, how is that RCCL's fault? I wouldn't expect any compensation especially since they were looking out for my safety. IMHO.

I've seen CCL handle it different ways depending on the circumstance. Sometimes yes sometimes no on compensation.
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Old February 16th, 2008, 01:39 PM
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Quote:
Originally Posted by SharHite
Only once have we missed a port on Carnival and they did give some sort of on-board credit in addition to a refund of the port fees for that port. But I can't remember how much it was. I remember feeling disappointed on Grandeur of the Seas when they not only didn't compensate us for missing a port, but they also didn't refund any port fees. All we got was a refund for our shore excursion.
I didn't think about the port fees. I am going to call RCCL right now and see what they say. They are much tighter with a $ than Carnival.
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Old February 16th, 2008, 01:51 PM
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Just spoke to RCCL. They do not refund port charges under these circumstances. I asked why. He said because RCCL has the right to change itinerary. I then asked him why would they keep the port charges if they never make it into port. The man explained that they have to pay the port charges anyway. I then said that "Carnival refunds the port charges." He said, "Well, we are not Carnival."

I think RCCL operates with a much smaller window of profitability so they are not able to do a lot of what Carnival can do and still remain profitable.

I am wondering. . . . Besides NCL, what is the next independent cruiseline?
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Old February 16th, 2008, 01:51 PM
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Quote:
Originally Posted by IBCRUZIN'
Quote:
Originally Posted by SharHite
Only once have we missed a port on Carnival and they did give some sort of on-board credit in addition to a refund of the port fees for that port. But I can't remember how much it was. I remember feeling disappointed on Grandeur of the Seas when they not only didn't compensate us for missing a port, but they also didn't refund any port fees. All we got was a refund for our shore excursion.
I didn't think about the port fees. I am going to call RCCL right now and see what they say. They are much tighter with a $ than Carnival.
pretty sure there are no port fees since it's their own privately owned port.
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Old February 16th, 2008, 01:55 PM
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Quote:
Originally Posted by Snoozeman
Quote:
Originally Posted by IBCRUZIN'
Quote:
Originally Posted by SharHite
Only once have we missed a port on Carnival and they did give some sort of on-board credit in addition to a refund of the port fees for that port. But I can't remember how much it was. I remember feeling disappointed on Grandeur of the Seas when they not only didn't compensate us for missing a port, but they also didn't refund any port fees. All we got was a refund for our shore excursion.
I didn't think about the port fees. I am going to call RCCL right now and see what they say. They are much tighter with a $ than Carnival.
pretty sure there are no port fees since it's their own privately owned port.
I know. I conceded that point when I was speaking to RCCL on the phone. The rest of the conversation was asked just "for future reference".
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