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-   -   Carnival Conquest missed port ripoff (http://www.cruisemates.com/forum/carnival-cruise-lines/348990-carnival-conquest-missed-port-ripoff.html)

David Gores March 24th, 2008 08:43 PM

Carnival Conquest missed port ripoff
 
Conquest sailed from Galveston almost to Jamaica March 16, 2008 . I noticed next afternoon we were headed north but all the passengers were uninformed. There was an announcement at the nightly show about a seriously ill passenger. At 1000 PM in rough water and high winds about 15 miles from Galveston a Coast Guard helicopter with a basket picks up an employee having a misscarriage. Management cancels the Jamaica port call and we spend an extra day at sea before stopping briefly in the Caymens for 1/2 a day. Alot of people we denied their specific plans for Jamaica. We are reimbursed the $25 port tax only. Passengers were sympathetic to the person but irate with Carnival lines for not offering compensation. Several attorneys on board organize a protest on board attended by a couple hundred people who sign petitions in the lounge. The next morning the attorneys were escorted off the ship by security people and again Carnival made no offers of restituition. I understand pregnant employess are not allowed. Food and entertainment were not high quality and most service was average with automatic gratuities.

Cruisebunny7 March 24th, 2008 09:15 PM

A miscarriage is a very serious medical emergency. Missing a port of call is not half as important as the life of the employee and the "maybe" life of her unborn child. When we cruised the Hawaiian islands back in 2003 we missed MAUI because a Princess cruise ship had arrived earlier and take our dock space, all we got in return was a few free drinks and our excursion money back. Yes, we were all very upset, but we had good reason to be, because NCL was late to our port we missed one of the most beautiful and popular Hawaiian destinations. I would by NO means complain about missing Jamacia due to a seroius medical problem where people could die. That was a good call on Carnival's part.

Kuki March 24th, 2008 09:16 PM

rofl rofl Sorry.... no sympathy here. Well, not true. I'll give as much sympathy as you did the ill person.

I'm sure if you were ill and needed to medical evacuation you'd have told the ship not too bother, you wouldn't want the passenger's good times spoiled. :wink:

Aside from the fact that the cruise line did the right thing (Yes I've been onboard when a ship rushed to a Coast Guard rendezvous to Medi-va a passenger... and changed the itinerary), if you check the cruise contract you'll see that the cruise lines have the right to change the itinerary for ANY reason.
If there were lawyers onboard, they couldn't have been very good ones.... if they didn't read the contract. With the calibre of their actions, I'm surprised they didn't jump in the helicopter with the patient in hopes of finding a meal ticket LOL

cruzin4fun March 24th, 2008 09:23 PM

Well said Kuki. The thing is you gotta roll with the punches. You got to go to the Caymans didnt you? Personally, I think a sea day is better than Jamaica anyway. I would have cracked up watching a bunch of ignorant lawyers walking the gangplank! That alone would have been worth it!!

Snoozeman March 24th, 2008 09:40 PM

It's an unfortunate situation, but problems happen sometimes. The Captain is the master and what he says goes. I will say that it could have been communicated better to the passengers on what was going on during the emergency time frame. That would have helped. Not keen on what happened on the other side at all though.

BTW-I believe they went towards Mobile not Galveston and they had their full day in Grand Cayman. I know the dining room is one of the best in the fleet and the food is good.

I wasn't on board, but I had friends on board and they were disappointed about missing Jamaica, but said the cruise over all was great.

Rperini3 March 24th, 2008 10:22 PM

Things like that happen on a cruise. I hope and Gril was ok.

beenie weenie March 24th, 2008 10:40 PM

You know I have read so many times about how callous cruise lines can be toward the crew. This story has redeemed that image a bit.

Good for Carnival!!! They made a tough choice and it sounds like they really had to take a lot of flack for it. If you cannot be somewhat flexible and adapt to the unpexpected, you had better stick to land based vacations. There are too many things that happen when cruising to allow missing a port and a half unexpectedly to ruin your time. I was actually surprised that Carnival gave back your port charges. In the past when the ships I have been on have missed ports, we got nothing.

Sometimes married crew work together on the ships. Sometime children are conceived at sea. It is possible that this woman didn't even know she was pregnant or perhaps it was ectopic. In this case her condition would be life threatening and for Carnival to do any less would be negligent. I am really glad they didn't say, hey let the pregnant lady die, so we can get all the ambulance chasers to Jamaica.

Missing ports happens, it is part of the risk of crusing. It happens frequently. Consider yourself lucky that you got your port charges back. People miss Grand Cayman and Belize all the time due to rough seas. I think it's hysterical that they kicked the poop disturbers off the ship.

cherylroy March 24th, 2008 10:46 PM

You do have my sympathy - that really sucks - and I know what its like to miss a port - or two. I have been on a cruise (Conquest as a matter of fact) where were bussed to Mississippi from N.O. - missed a day there - missed a port - got the 25.00 back - saw some irate passengers and I just sat back in aw. How can some people be so darn insensitive is beyond me. They were thinking of themselves and not the people who's lives were in jeopardy. Its a chance you take with cruising - and its sad it happened, but carnival did the right thing for the health of the employee - passenger - or whomever it was. One day, you may need that help. Think of how you would feel if it were happening to you. I can understand the disappointment in your trip however as you spend so much time and money on it, you don't want to miss a thing. However at least you will have another chance to cruise - as I hope the patient will too. I would have LOVED to see the lawyers walk the plank too! How typical huh?

catty March 24th, 2008 10:47 PM

Just back from the Victory where a boy was picked up by the coast guard, no one noticed when our ship turned around (do to high winds for the helicopter). Everyone was sympathic to what was happening and watched as he and his parents were air lifted and taken to the Bahamas. They turned the ship back around after the difficult situation, and we were on our way. Everyone was concerned about the boy. It could have been any one of us or our family!!!

gfleo March 24th, 2008 11:28 PM

In Sept. about 3 hours out of Anitugua s.o. got a heart attack. The captain of the Destiny decided that we had to go back, where we arrived around 1 in the morning. When the patient was taken off the ship we left again. Since the next day was a full day at sea, we didn't experience any delay.

AKcruiser March 24th, 2008 11:47 PM

In January on the Valor, right after we left the dock headed out to sea, we suddenly starting going in reverse and they announced that a passenger had an emergency medical condition and we were returning to port. We hadn't gone very far at all and backed up in the channel to the dock. The passenger was transfered to a waiting ambulance and we were soon on our way. A person out on the balcony next to ours was complaining that we had to "waste" our cruise time returning to port. We honestly hadn't been at sea for more than 10 minutes if that. I said to him "I'm just glad we were close enough to get the person to a hospital" and he replied " Well we didn't need it to ruin our vacation" How can you ruin it by helping save someones life is beyond me. We have diverted several times out of the 12 cruises we have taken for medical reasons and the only thing that ever came to my mind was to say a prayer for the person and their family! We have never missed a port, but I'm sure we'd just make the best of it. BTW a half day in the Caymans is all we ever get!!

AKcruiser

subtropic March 25th, 2008 12:34 AM

Sometimes these things happen, BUT best to remember the ship's captain is the supreme authority on board and that's the way it has to be. Those lawyers were certainly not up to snuff on maritime law that's for sure !

nurseypoo5 March 25th, 2008 04:27 AM

jeesh, people complain about turning a ship around to get someone help, then others complain about a ship NOT turning around and letting making an ill passenger get off at a port stop for help.

Seems like the cruise ships have a no win situation on thier hands.

Yup, i'd be sorely disappointed about missing our port, but if it meant someones life, then my gosh! How could anyone be so callous to think that was more important then sitting on the beach for 5 hours??? Esp in jamaica, which isnt all that its cracked up to be anyway. :roll:


I'm really shocked at some peoples selfishness. I'm glad the lawyers were escorted off, they were causing a mutany and i'm sure trying to make a few bucks off of a class action lawsuit that would have been laughed out of court!

CROOOOZIN March 25th, 2008 06:37 AM

Quote:

Originally Posted by nurseypoo5
I'm really shocked at some peoples selfishness. I'm glad the lawyers were escorted off, they were causing a mutany and i'm sure trying to make a few bucks off of a class action lawsuit that would have been laughed out of court!


Or will be laughed out of court. I am sure they will still try to do something. :roll: :roll:

cherylroy March 25th, 2008 06:47 AM

David -- guess that we all shot your first post down --- but all great minds think alike. Sorry...... LOL

MrPete March 25th, 2008 06:53 AM

BRAVO!!!!

Glad to hear they escorted the dope off the boat. They should have made him walk the plank.

Had this been his daughter, I'm sure they would not have been so cold.

KUDOS to the Captain!

Trip March 25th, 2008 08:52 AM

The lack of sympathy astounds me! The sight of the lawyers being escorted off the ship, should have gotten a round of applause! The fact that the even thought they had a case with situation is laughable indeed.


I was on the Conquest,and enjoyed wonderful service and food, sorry the OP didn't feel he got the same, but could have adjusted his automated tips accordingly.

Situations arise all the time on ships, and you need to go with the flow. Carnival did exactly what needed to be done, and shame on the whiners!

ilovecruises22 March 25th, 2008 11:29 AM

i would be willing to miss a port for that lady and her baby :D

but i can understand you wanting to go to Jamaica :)

Ron March 25th, 2008 12:38 PM

Can you believe a pregnant lady had the nerve to start a mis-carriage and actually throw a wrench in someones vacation?? :shock: :shock:

Don't worry about the attorneys-- they will find someone to sue--even if it's each other or maybe they will sue the lady for having the mis-carriage, or sue both her and her doctor, or maybe even get the father in on the suit--after all, someone had to be responsible for getting her pregnant, which led to a mis-carriage so the list is endless for whom they can sue.
Maybe even Cruisemates can be named--- after all, they possibly influenced some of these attorneys to take a cruise which was ruined by a lady having a mis-carriage---so, as said, the possibilities are endless.
Hey, I'm thinking about getting in on the action as it has put a damper on my next cruise plans as now I'm worried and have mental anguish as to what might happen on my cruise, etc. Someone may get sick, die, get hurt--who knows. That would surely ruin my day at the beach. I can't take it.
Hello. Attorney ?? :evil: :evil:

papa2cool March 25th, 2008 12:56 PM

Tsk tsk, what a shame all the lawyers walking the plank! Reminds me of the ole joke.
What do you call a thousand lawyers at the bottom of the ocean? Answer: A good start! rofl

blueliner March 25th, 2008 01:08 PM

I, too, hope the passenger or crewmemeber will be ok. In my opinion, I think the captain did the right thing, and from what I have seen the cruise ship captains have a very tough job in making these decisions and do it very well!

Some of the stories here about people's lack of compassion doesn't surprise me. I can't see how a quick return to port after the ship just pulled out to allow a sick passenger to be sent to a hospital by ambulance "ruins" a cruise, but it does take all kinds doesn't it?

I have spent 18 years in the fire service, and I have seen many examples of people's lack of compassion for others. I've had people drive over and break my hose lines layed out on the street because they couldn't just go around the block to get home. I even had one guy drive his car through a closed down accident scene at high speed, sending firemen and paramedics scrambling to not get hit, because he was late for a business meeting! (The cops caught him and he went to jail by the way)

As for the lawyers, I'm sure they will sue anyway and probably get a settlement. There is a real cottage industry of lawyers in southern Florida that make a living sueing the cruise industry.

I'm still amazed by the story of the family sueing Carnival because their daughter overdosed and died while onboard with illegal drugs she and her boyfriend smuggled onboard! Somehow Carinval was at fault? Whatever, only in America can people sue over coffee that is too hot!

The Cruise Guy March 25th, 2008 01:40 PM

If the lawyers were forced to walk the plank, the sharks in the water would have gently picked them up and carry them to land. Its called "Professional Courtesy".

lhp March 25th, 2008 02:56 PM

As Paul Harvey says....now for the "Rest of the story...."

It was not a simple miscarriage. The Carnival employee had a tubal pregnancy. Anyone who knows about these things knows that they can rupture the fallopian and the lady could bleed to death in a matter of minutes.

This was a life and death situation.

One loud, disrespectful, rude, unruly man determined to whip the ship (and the sheep on it) into a frenzy was asked to leave the ship in Grand Cayman. His actions are the kind that are not to be tolerated in a civil society.

Carnival did exactly what they should have done to save the life of a crew member and the peace and sanity of the rest of the ship by removing this idiot. IMHO

The Cruise Guy March 25th, 2008 03:07 PM

Here we go again, the infamous hit and run poster. Do they really think that posting a complaint for the 1st and only time gives thier complaint any credibility?

Nooooooooo!!!

papa2cool March 25th, 2008 03:23 PM

Quote:

Originally Posted by The Cruise Guy
If the lawyers were forced to walk the plank, the sharks in the water would have gently picked them up and carry them to land. Its called "Professional Courtesy".

Thanks for the laugh Cruise Guy. I needed it after reading some of these posts about peoples lack of feelings for others. I also dont understand how their vacation was "ruined". What about the person rushed to medical care and what about their family? I sincerely hope everything turned out ok for her. It was indeed a life or death situation.

beenie weenie March 25th, 2008 03:54 PM

LHP your story actually makes a lot more sense and I had a feeling it was a tubal/ectopic pregnancy. How awful for her. I think it would be terrible for the crew who were close to her as well to have to listen to the buffoons complain about missing Jamaica when their friend was in such peril.

mteague March 26th, 2008 09:08 AM

My daughter had a tubal pregnancy. We were at home when the doctor's office called. The surgical staff had already been called to the hospital. We were told to get to the hospital NOW! When we arrived, she was whisked into surgery. This condition is life-threatening.

Some people need to get their priorities straight!

Melody

Shirley Jones March 26th, 2008 09:26 AM

Quote:

Originally Posted by mstill
My daughter had a tubal pregnancy. We were at home when the doctor's office called. The surgical staff had already been called to the hospital. We were told to get to the hospital NOW! When we arrived, she was whisked into surgery. This condition is life-threatening.

Some people need to get their priorities straight!

Melody

Melody you are so right I have a niece that just almost died from this same thing and it was her first pregnancy and now due to the neglect of the first hospital she had to have surgery and now she will never have children ,My prayers are with this woman and her family and CHEERS to THE CAPTIAN OF THE VESSEL for getting it right !!!you missed port oh for a crying shame just went there and it was no big deal !!!!!

Imalismom March 26th, 2008 04:18 PM

Re: Carnival Conquest missed port ripoff
 
Quote:

Originally Posted by David Gores
Conquest sailed from Galveston almost to Jamaica March 16, 2008 . I noticed next afternoon we were headed north but all the passengers were uninformed. There was an announcement at the nightly show about a seriously ill passenger. At 1000 PM in rough water and high winds about 15 miles from Galveston a Coast Guard helicopter with a basket picks up an employee having a misscarriage. Management cancels the Jamaica port call and we spend an extra day at sea before stopping briefly in the Caymens for 1/2 a day. Alot of people we denied their specific plans for Jamaica. We are reimbursed the $25 port tax only. Passengers were sympathetic to the person but irate with Carnival lines for not offering compensation. Several attorneys on board organize a protest on board attended by a couple hundred people who sign petitions in the lounge. The next morning the attorneys were escorted off the ship by security people and again Carnival made no offers of restituition. I understand pregnant employess are not allowed. Food and entertainment were not high quality and most service was average with automatic gratuities.

Okay, I was on the same ship, and I have a complete different take on this.

(1) At 9pm on Monday evening, I noticed the ships engines were going much faster than they ever had been before. AT approx. 9:24pm, an announcement came though IN OUR cabin (usually the announcements were only in heard in the halls) that due to a medical emergency, we were going to have to meet a US Coast Guard helicopter - to please stay off the upper deck, please refrain from using flash cameras (as this could momentarily blind the helicopter pilot) and that a decision would need to be made about our first port stop, depending on what happened with the coast guard pickup.

(2) We actually had to go back to just outside of Corpus Christi approx 175 for the helicopter to be able to pick up the person in question and her husband. I heard the helicopter at around 12:30am(ish).

(3) The next morning, there was a letter placed under our doors explaining that due to all aspects of the medical transfer, that we would not be able to dock in Jamaica, and that an OBC of $25.00 per person for port fees would be refunded, as would any excursions.

(4) At dinner that night, our maitre D came around to all tables, and when he was at our table, he explained that the medical emergency was a female person (who we were later told had an ectopic pregnancy). That she was stable at the moment. He was the one who told me that we actually had to go back to just outside of Corpus Christi approx 175 for the helicopter to be able to pick up this person, who happened to be a crew member (what does that matter anyway, a person is a person!!!).

(5) Thursday night at dinner, it was announced that this person had had surgery, and was in stable condition. A round of applause broke out at that time.


I never did see the petition or the persons, but I do know that he did approach the purser’s desk in a very loud and angry voice. I was not there to witness it, but enough people who I was with on a daily cruise basis did.

We did get to Grand Cayman and Cozumel, and we did dock and leave at the correct times both times. Yes, we did go in circles a few times on the way to Grand Cayman, but we had to due to everything that happened.

We missed a port – BIG DEAL. We were still on a vacation, we were still on a ship, I still had breakfast, lunch and dinner made for me, I still did not have to make my own bed, nor clean my own shower, and I was able to take a nap while being rocked to sleep. I had my health, I did not have to wake up and be told I lost my baby, have had to have surgery, and have to deal with all
that entails (which I HAVE had to deal with at one point in my life).

The captain did the best he could and made the best decisions for the welfare of the sick person. I would expect no more or no less.

Same ship, just a little different take at how full my glass really is.

Ali’s Mom

Redheadsmama March 26th, 2008 04:33 PM

Thank your for posting the woman was doing well (as can be under the circumstances) after surgery.

As to the OP, karma, don't let it bite you in the a$$ one day.

I have had a miscarriage and do NOT wish it on anyone.

Great work Captain!


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