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  #31 (permalink)  
Old September 4th, 2008, 10:33 AM
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Thank you Aidan for the comment.

At this point the other couple we planned on putting in the cabin have to say no and get back to work. They can't hang up their employers on a "maybe." We're just going to file a claim with the travel insurance and hopefully get most all of our money back. Never filed one before so don't know what to expect.

I have to say one carnival cruise that we boarded I had just one carry on for the both of us and had 2 bottles of wine in it as we were told could have one per person. Security that scanned the bag said "You have two bottles go over there and see that lady" I walk over, explain one carry on two people two bottles of wine. She says "ENJOY IT" Could she have been a stickler? Yes. Was she? No. I said thank you very much and went on my way.

We had hoped to add one more couple to our celebration, so it won't happen. I vented here because of the frustration of being bumped from department to department, manager to manager, and telephone tag with the travel agent. I still feel one name change is asburd, do one or no one it doesn't make sense but so be it. Right now I'm glad New Orleans didn't get hammered again like they did with Katrina. I wish we had a way to dump dry ice or something into these hurricanes to blow them up before they cause so much destruction. I can't imagine being on an island with a huge bullseye on you. I applaud the cruise lines for safety first for those who have posted complaining about itinerary changes. They can't control the weather but they sure the heck can keep you out of harms way
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  #32 (permalink)  
Old September 4th, 2008, 11:16 AM
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Sounds like you were the ones who paid for the room. It may have been a nice wedding gift if the other folks paid for it and since they cant make it they would be on the hook for it. Oh well too late now I guess. Good luck with the red tape and hassle..
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  #33 (permalink)  
Old September 4th, 2008, 11:22 AM
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Spacewoman I hope you are able to put aside the booking issues and enjoy the cruise. The crew and staff on board will treat you great. Have a wonderful 25 anniversary cruise.
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  #34 (permalink)  
Old September 4th, 2008, 04:33 PM
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Default Re: This is the solution...

Quote:
Originally Posted by Redwyvern
I work as an Executive Escalations Analyst for a telephone company, and can tell you that I handle complaints from The Better Business Bureau, FCC, various state Public Utilities, and Attorney Generals all day, everyday. The best way to handle this issue is to find out where to get a call or letter to their Executive Escalations (or whatever they may call it). All of us who work in these departments would prefer to have these issues resolved BEFORE they become formal complaints. We all have more authority than Supervisors or Managers, and in most cases, we can bypass practically any policy in order to resolve an issue. How much we will bypass depends on the attitude you bring to us, but trust me, this is the BEST way to get this resolved.
That's good advice and interesting! Maybe a future cruisemates feature article could include who and how to contact the most influential customer service folks with each of the major cruise lines???...I'm sure it would be much appreciated and the type of info' almost everyone could use at some point.
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  #35 (permalink)  
Old September 4th, 2008, 04:36 PM
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Default Re: Carnival is proficient

Quote:
Originally Posted by Aidan
I don't have any advice for the OP, but I find it interesting that a number of posters have responded "rules are rules". Anybody who runs a business or deals with businesses knows that all rules are bendable. Checkout time may be 11:00 -- a rule -- but you can certainly ask for later. Would doing that make you think you are "special"? The rule is "no saving deck chairs". Will you be thrown off the ship if you do? Sure you will. (eyeroll) If a steward sees a smuggled bottle of liquor on your table, will you be escorted off? It *is* aganst the rules.

So what is wrong with the OP merely asking the company for an exception? "Rules are rules" sounds trite given the known cruise companies attitude about rules.

Cheers, Aidan
Great post and very true!
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  #36 (permalink)  
Old September 4th, 2008, 11:22 PM
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Default Re: Carnival is proficient

Quote:
Originally Posted by Aidan
I don't have any advice for the OP, but I find it interesting that a number of posters have responded "rules are rules". Anybody who runs a business or deals with businesses knows that all rules are bendable. Checkout time may be 11:00 -- a rule -- but you can certainly ask for later. Would doing that make you think you are "special"? The rule is "no saving deck chairs". Will you be thrown off the ship if you do? Sure you will. (eyeroll) If a steward sees a smuggled bottle of liquor on your table, will you be escorted off? It *is* aganst the rules.

So what is wrong with the OP merely asking the company for an exception? "Rules are rules" sounds trite given the known cruise companies attitude about rules.

Cheers, Aidan
I dont think this request is in the same league as what you mention. If Carnival gave this person's money back because someone got sick, then they should bend this same rule for so many others who are equally sick. Should Carnival have to decide how sick is sick enough to give a refund?

Nothing is wrong with asking for a refund, but all these threats to never cruise Carnival again, are probably not winning any favors either.
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  #37 (permalink)  
Old September 5th, 2008, 02:06 AM
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Quote:
Originally Posted by Phil&Liz
Quote:
Originally Posted by bobbo777
I feel like Carnival has just given up, they really don't go out of there way to help customers who feel wronged. .
Well recently due to the recent weather (out of their control BTW) they have offered:
"receive a 25% refund of the cruise fare paid. In addition, guests will receive a 25% discount of a future Carnival Cruise .
receive a 50% refund of the cruise fare paid. In addition, guests will receive a 50% discount of a future three- to five-day Carnival Cruise "

Quote:
Originally Posted by wakedreams
So......
Did you purchase the insurance?
Quote:
Originally Posted by spacewoman
Carnival is willing to put our other guests in the cabin. They want us to cancel the one couple, charge us twice as much for the cabin, have the money now and make us wait for the travel insurance to pay us back.
So the answer is yes there is insurance involved.


Phil & Liz

WHEW!!!!

Thank goodness you caught that, I didn't realize they had the insurance..thank you.
I will half to start wearing my reading glasses at work while I'm surfing the internet.



I sincerely hope that this is resolved for the cruisers involved.
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  #38 (permalink)  
Old September 5th, 2008, 09:48 AM
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I love the idea of a cruisemates article for a management/mediator/problem solver departments. Would definitely save a lot of hassle for customers. Let's you go to them with whatever your issue is and lets them say yes or no or we'll try. Would have saved me 3 hours on the telephone that's for sure. AND it helps to have boards like these so folks like me with 5 cruises under my belt can get advise from folks with 10 plus cruises under their belt.

As far as Carnival personnel go -- we have sailed the Pride (when she was launched) and the Legend -- awesome bunch of people. Every one of them absolute sweethearts. Can't say enough about how great they are. Have written letters to Carnival after each cruise complimenting each individual we came in contact with. I make it a point to write down everyone's names and where they work. Would never ever let an issue with the line itself affect my treatment of the staff. You will all notice from the post from the person presently on the Miracle that someone like myself who takes up issues at the corporate level doesn't always exist on a cruise ship. They said passengers are taking out itinerary change on the employees. We've done 2 NCL's and one Princess as well and, as far as I'm concerned, every employee on the lines I've been on have been FANTASTIC.

Here's the deal with travel insurance --- at whatever point you are before your cruise the cruiseline reimburses a certain percentage back to the passenger. You then submit medical forms, etc to the travel insurance company for the balance of what you paid for your cruise (less the premium cost of course). We knew we were covered as everyone reading all these posts knows that wasn't our issue it was our attempt to change the people in the cabin that created the bru ha ha.

Been reading reviews of the supper club and look forward to trying it and I'm looking forward to meeting the coordinator who will be scheduling our renewal ceremony. And an FYI on that to anyone that may be interested - the cost is $385. For that price you get your ceremony performed by the Captain or someone of equivalent stature, two champagne glasses etched with "happy anniversary", a small cake, and an 8x10 picture. This price includes up to 8 people and they charge per person for any additional people (I think $8 per person, not sure). It's a tad pricey but they created a wedding chapel on the ship so they need to get money back on creating chapel. Lest I forget it's the safest way for a ceremony. I won't get rained on and it doesn't matter if our itinerary gets changed.

I thank everyone for their comments. It's been on these boards that I have found so much useful information on everything from the staff to the ships themselves and to the ports of call. I hope my issue just gives everyone a heads up if they wind up dealing with a last minute cancellation need.
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  #39 (permalink)  
Old September 5th, 2008, 11:30 AM
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so did you ever put your sign out on the highway telling people not to deal with carnival or did cooler heads prevail? I would think 99% of passerbyes wouldnt give a rip anyway since such a small percentage of Americans cruise..
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  #40 (permalink)  
Old September 5th, 2008, 02:44 PM
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Flowers - the OP isn't asking for a refund, just a switch of travelers without a heavy fine ($300 pp) for doing so.

Am wondering about the sign as well.
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  #41 (permalink)  
Old September 7th, 2008, 05:14 PM
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I think you'll find that it's not just Carnival that has this policy; all cruise lines do.

All air lines (that I've ever dealt with) have the same policies.

As others have said, I'm sure that exceptions CAN be made but you'll find that most of the time, they will not. I'm sure they get requests (all of them urgent) for changes and exceptions. Where do they draw the line?

The most important thing is that you and your husband will be there to renew your vows. And then you can use this cruise as your second honeymoon. In the end, that's really the most important thing afterall.

Kim
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  #42 (permalink)  
Old September 8th, 2008, 02:45 PM
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Let me get this straight. The OP is livid because Carnival won't break a RULE that ALL CRUISELINES HAVE....

please tell me I did not read that right.

If a customer comes into your store and DEMANDS that you break a rule (just because they want you to) are you going to do it?

BTW< in case you have not heard....RCCL just LAID OFF a boat load of people....guess it is all that business that they are getting from Carnival.

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  #43 (permalink)  
Old September 25th, 2008, 11:54 AM
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I wasn't asking carnival to break a rule I was asking for clarification as one department would tell me one thing and another something else. They would only do things through my TA and then they wouldn't set up a 3 way call between us all. So it was call my TA, she called them, they'd come back with something different, my TA would call me, I'd tell her something, my TA would call them, get the drift????

As far as rules go, I'd be out of business if I didn't bend the rules with many of my customers. I could see it now telling someone that comes in my Deli, "sorry the menu is what it is you can't mix ingredients, that's the rule" or "I heard sugar is bad for your health you can't have it anymore"

I still say changing out one name is cooky if you have a couple traveling together, makes sense if friends are traveling together.

No I didn't put anything on my sign for those of you that asked. Cooler head prevailed and knew it would absolutely get me no where.

Have been on our cruise and off and we're still waiting for reimbursement. Insurance side of it has been lots of paperwork, all of which was done before we left on the cruise on the 14th.

Will advise on these boards if there is any fine print problems with the insurance, but my TA has said she's had a claim with them before and had no problem with reimbursement. Claim represents around $900 so no small change here.
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  #44 (permalink)  
Old September 25th, 2008, 12:58 PM
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So change one name in each of two rooms and then just switch up who is actually IN the rooms - can you move names around in rooms?
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  #45 (permalink)  
Old September 25th, 2008, 01:13 PM
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There is an easy answer - on one day, change one name and subsitute it with the person that is traveling with you. On the second day, change the name of the person traveling with you in your cabin to the second name.

Then when you all board, you just switch and you will still have the person you want to go with in your room and the other couple can sleep together.

It's being creative, but it will work!
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  #46 (permalink)  
Old September 25th, 2008, 06:45 PM
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Quote:
Originally Posted by TommyB
Sux to be you!
Sympathetic are we?
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  #47 (permalink)  
Old September 25th, 2008, 08:07 PM
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sigh i just about live for the day i get to sail again, going to the same ports last 3 times in a row same port as each and the same boat we took last sept, and i dont care....i just want to be on a carnival ship again!
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  #48 (permalink)  
Old September 27th, 2008, 10:12 AM
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I would have definitely tried the switching of names one day at a time if we had the time to do it. The medical cancellation came a week out of the trip and everything had to be done by my TA as she did a group booking and Carnvival would not speak with me.

As far as switching a name in each cabin that still would not have worked. We were dealing with a couple who could not go so I'm not sure if it would have worked. The next scenario was that at check in your sail and sign card opens the cabin door you're assigned to. At some point in the cruise that would be a royal pain in the butt asking the other person for the sail and sign card to get into the room. But it would be very interesting to find out if someone has done this in the past. And I don't know if Carnival would say switch me to cabin 6227, then substitute my new person in my cabin, then switch my husband to 6227, then substitute him with new person. Like I said I'd love to know if someone pulled that off so close to sailing
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Old September 28th, 2008, 03:06 PM
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Quote:
Originally Posted by spacewoman
I would have definitely tried the switching of names one day at a time if we had the time to do it. The medical cancellation came a week out of the trip and everything had to be done by my TA as she did a group booking and Carnvival would not speak with me.

As far as switching a name in each cabin that still would not have worked. We were dealing with a couple who could not go so I'm not sure if it would have worked. The next scenario was that at check in your sail and sign card opens the cabin door you're assigned to. At some point in the cruise that would be a royal pain in the butt asking the other person for the sail and sign card to get into the room. But it would be very interesting to find out if someone has done this in the past. And I don't know if Carnival would say switch me to cabin 6227, then substitute my new person in my cabin, then switch my husband to 6227, then substitute him with new person. Like I said I'd love to know if someone pulled that off so close to sailing
This is done all the time. When you get on the ship all you have to do is to have everyone go down to the pursers desk together, tell them who is in what room and they make the change right there on the spot. We have had to do this in the past and had no problems.
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Old September 30th, 2008, 12:06 PM
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Thanks for the post. Now that definitely could have been done and saved me losing my temper Well, I know for a next time that's for sure. I thought we'd have trouble changing everyone at the pursers desk. We had to go to the pursers desk just to get the balcony partition between us open (UGH) that was a pain. On princess last year our room steward did it for us. But thanks everyone for the changing rooms advise. I think all pass this along to my TA as well.
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