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-   -   carnival have change our islands with the Carnival miracle (http://www.cruisemates.com/forum/carnival-cruise-lines/359351-carnival-have-change-our-islands-carnival-miracle.html)

arie December 21st, 2008 03:15 AM

carnival have change our islands with the Carnival miracle
 
we are not going too St lucia but its now Grand Turk what can we do there

i'm a little bit angry because we had boooked the most woderfull tour on the island of St Lucia driving true a living vulcano and swimming on dr doolitle beach eating bananaketchup and driving true sugar plantage.

so what must or can we doo on Grand Turk help us please.

had some else here the changing of carnival miracle 02/09/2009

colorcrazie December 21st, 2008 01:21 PM

That seems like an extreme change, since the two islands are very far apart.
Grand Turk is very small. A tour of the entire island takes 1/2 hour. But, it have great beaches and is well known for its diving, including snorkeling. Hopefully, you like beach days, since that is pretty much what you can expect.
Marty

Phil&Liz December 22nd, 2008 06:12 PM

Here is what was shared in Johns blog.....
"It seems that the Carnival Miracle changing ports is a popular topic. You know, we hate changing published itineraries and as always when anything like this happens we need to start with the words “we apologize as we know that people plan carefully the ports of call they want to call at during their cruise.”
I just received an answer back from the blog thingies super spy PA 007……..here is what he has told me. “John, there is an issue with one of the pods that requires a dry-dock which is scheduled for March. Until then ship should not exceed 18 knots which is why St. Lucia has been replaced with Tortola which involves travelling at lesser speeds.”
Happy Holidays
PA 007.
You have nothing to worry about guys and again let me apologize for the change of ports but as you said…………Tortola is a wonderful replacement. Tortola the largest island in the British West Indies. You will discover thickly forested mountainous along its center, and a coastline studded with golden bays. Tortola has a character and landscape all its own……and they have a British Pub that serves great food!"

Phil & Liz

CruiserEK December 22nd, 2008 09:40 PM

I just heard about the itinerary change today. I was looking forward going to St. Lucia.

briguy December 22nd, 2008 10:33 PM

My philosophy is if you really want to see a particular port then dont take a cruise ship. Fly there and spend some real quality time exploring the whole place. Cruising to ports is just a small appetizer.

arrowhead55 December 24th, 2008 06:33 AM

One place we found when went to Grand Turk was a small bar over looking the water. It is called the Sand Bar. It has great Fried Conch, drinks are cold and the bar tender/cook was a very nice young man. We had to kid him because we are from Kentucky and he was wearing a Tennesee hat. It looks rough but it has good food.

Paul Motter December 25th, 2008 01:54 PM

FYI: I have seen the "live volcano" on St Lucia, and it is nothing more than a sulpher-smelling mudhole where a few bubbles (of sulfar gas) rise to the surface abd break once in awhile. It is nothing like a volcano, more like a mudbath at a hot springs - exept you can't go in.

Basically, you would look for about a minute and say "OK, I've seen it."

I really don't mean to sound dismissive to your concern, I am only saying to tell you that you are not missing as much as you may think you are. A banana plantation, well, bananas even grow in Florida, and as for the banana ketchup - I can't help you there.

St Lucia is a beatiful island and I hope you make it back someday, but honestly, please don't let this little change ruin your cruise, because you are not missing as much as you may think.

Here is an excerpt & picture:

"The St Lucia volcano, also called the St Lucia sulphur springs is said to be the only drive-in volcano in the world. The last minor eruption occurred in the late1700’s. It was only a steam eruption but not one with magma and ash."

http://www.st-lucia-vacation-guide.c...a-volcano.html

http://www.st-lucia-vacation-guide.c...ia-Volcano.jpg

gr8tscot December 26th, 2008 04:45 PM

Only 18 knots eh?
 
I just returned from an 8-day cruise on the Miracle to the Western Caribbean (Dec. 15 to 23). We found out the morning of the cruise that Panama and Costa Rica were off the itinerary, replaced with Cota Maya, Cozumel and Roatan (Belize remained from the original itinerary, but on a different date).

Of course, we were already in Fort Lauderdale and therefore committed to the cruise. I had spent about 6 hours researching tours in Panama and Costa Rica - all down the drain. Carnival gave each person a $25 onboard credit for the inconvenience. Most of us felt that was an insult, and will be writing back to Carnival to let them know that. We booked this cruise primarily for the DESTINATIONS. We heard of native Panamanians who had booked the cruise - this was going to be their first time home in 15-20 years. Imagine THEIR pain on learning of the itinerary change!

Two days into the cruise, I personally met with the Captain and two of his senior officers. Also attending the meeting was a guy who had collected 250 emails from disgruntled passengers. The Captain told us the azipod story: apparently, two days prior to docking at Ft. Lauderdale (our cruise left there on Dec. 15), they had problems with the thrust bearing on one of the two main azipods, which limited their top speed. The Captain proceeded to tell us that despite the shorter distance, they were actually burning more fuel because they had to run the one azipod at higher than normal speed. The Captain also said that docking fees for Cozumel were much higher than those for Costa Rica or Panama, so saving money had nothing to do with the itinerary change.

We had two points to make:
1. The communication regarding the mechanical difficulties and the decision process to change the itinerary was totally inadequate, leading many people to believe that the state reasons were trumped up, hiding the real reason of saving money during a bad economic period. The Captain promised to send out a more detailed memorandum to the passengers, but never did.
2. The $25 offered by Carnival was totally inadequate - an insult really - and they should reconsider their compensation to the passengers. We felt that the ideal compensation would be a reduced-price cruise at some future time to the ports that were missed: i.e. Costa Rica and/or Panama.

The following day, my friend who had attended the meeting with me was escorted into a private meeting with ship's staff, and informed that if he would be put off at the next port if he continued to campaign for "mutiny". I can tell you, the word "mutiny" was never brought up at our 1 1/2 hour meeting the previous day, nor did this guy seem like the sort to do anything like that: he owned his own pool installation company, and was on the cruise gratis courtesy one of his suppliers. He was just trying to be an advocate for all the upset passengers. Needless to say, the rest of his cruise was NOT pleasant. I thought that this heavy-handed treatment by the Captain was unprofessional and uncalled for.

Re: the azipod thrust bearing problem - this is apparently NOT the first time this has happened; the Carnival Legend had the same problem, on the same route, about a year previous: I was told that Miracle was put on the Panama itinerary to replace Legend. Hmmm.

Final correction: the Miracle is due to go into drydock on Feb. 25 for 3-4 weeks. The Legend is due for drydock at about the same time, but in a different port.

Oh - about that "speed limitation" with the damaged azipod: on Monday afternoon, we were informed over the PA that a passenger was gravely ill, and so the ship was going to return early to Fort Lauderdale - ETA midnight instead of 7:00 the next morning. To our amazement, our "damaged" ship made 21 knots NO PROBLEM all the way back to Fort Lauderdale!

There is no question that the new ports of call meant a trip over 1600 nautical miles less than the original itinerary. The only question is, was this to save money, or is there a bona fine problem with the azipod? We may never know, because I'm sure ALL the thrust bearings will be replaced on the Spirit class ships (Spirit/Pride/Legend/Miracle) at their next drydock.

Finally there is the matter of the fuel surcharge. Despite the dramatically shortened trip, no refund of the surcharge was ever offered.

Paul Motter December 26th, 2008 06:02 PM

First....

I don't blame you for being upset about the itinerary change. If I were Carnival I would offer more than $25. But as I must always point out, a cruise is always sold as a cruise with NO guarantee the ports offered will be delivered. I am not defending or being an apologist, just telling you what the cruise contract says.

Second...

Carnival announced a long time ago that cruises that leave on or after December 17th qualify for a fuel surcharge refund as an onboard credit. Yours left the 15th so you didn't qualify. Sorry, but the line had to make a cutoff date and it was Dec 17th. As for the shortened itinerary using less fuel, it is an interesting point, but a moot one, kind of like saying if you traveled with a group of vegetarians you expect a beef and lobster rebate.

At this point it is a disappointment to you, understandably and you are doing the right thing by making it public. If Carnival did it solely to save money then they deserve all the bad publicity you can muster. But unless there really was a problem I don't think they would be taking the ship out of service for 3 weeks.

Carnival does offer a cruise guarantee that says you can get off the cruise in the first port and they will refund your money and pay your airfare...

If you are not completely satisfied with your cruise vacation experience, all you need to do is notify us before arrival at the first port of call and you must debark at your ship's first non-U.S. port of call. Carnival will refund the unused portion of your cruise fare and pay your flight back.*

http://www.carnival.com/cms/fun/crui...rotection.aspx

I know none of this makes you feel better about your cruise, and we appreciate you bringing it to our attention. As i said, if I were Carnival I would have offered more onboard credit - but that is their discretionary choice, no one elses.

YOU have the right to complain which you did, but at this point I wouldn't expect Carnival to do any more than they did - I am just sorry things did not turn out better for your cruise.


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