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Old March 18th, 2009, 09:23 AM
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Default Worst PVP Ever (Can I file a claim? Prz read!)

So last night I called Carnival to book a room for my friends that are coming with us on our cruise.
I noticed online about 10 minutes before I called that the connector room next to ours was still available, so I was hoping to get that room for them.

Most of the time when I call Carnival to inquire about something I get a bubbly lady or guy on the phone who talk fast and try to get you really excited about your vacation.

Not this time. His name was Chris. He answered the phone in the most depressed voice ever. Acted like he wanted nothing better to do than to just hang up and go home. I inquired about the room and told them we paid $1391 for our room and our friends were looking to pay that same price.
Earlier that day I checked online and the price had dropped to $1331.
Chris swore up and down the price was still $1391 and thats what they had to pay. I told him time and time again the price ONLINE was $1331.
He didn't care, did nothing but read off his "policies."
So after asking if you could pay with 2 debit cards online (I wanted the cheaper price and since 2 friends were splitting the cost, they were paying with their own debit cards)
Chris rudely informed me that you can't pay with 2 debit cards online, I'd have to do it over the phone, and went on to read off more of his "policies."
I was aggravated at this point but didn't want to hang up and call back in fear of loosing the room next to us, rooms on this cruise were going fast.
Thanks a lot Squidward. That's exactly who I felt like I was on the phone with, Squidward from Spongebob Squarepants.


So I paid the $1391, but now that Carnival's site says the price is $1331 can I fill out a claim form since I'm still within the 48 hour timeframe and get my friends a $60 onboard credit????
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Old March 18th, 2009, 10:07 AM
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Call , They should change the price to the lower price. They did for my cruise. Talk to someone else other then chris.
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Old March 18th, 2009, 10:34 AM
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Call, ask for a supervisor, explain what happened with the person's name and watch the fireworks! You will get the lower price... and possibly some more OBC for time and hassle. It's not often I suggest that BUT if you were treated so rudely you deserve it.
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Old March 18th, 2009, 10:53 AM
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You should sue them and get something for nothing.
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Old March 18th, 2009, 11:01 AM
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LoL. I wasn't trying to be a complainer or anything, just venting I guess.
You know, when you're online looking at one price, the dude on the phone is telling you something higher, it's like "WTF?"

But I called, talked to a supervisor, nothing anyone can do because we're within 60 days of sailing. No onboard credit, nothing. Oh well, it was worth a shot.

I'm not that worried about it, I was just wondering if anyone else had this problem ever.
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Old March 18th, 2009, 11:18 AM
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Good thing it's only $60.00.
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Old March 18th, 2009, 11:51 AM
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Hopefully "Chris" just had a bad day. If not it was good to talk to a supervisor. If he is a problem employee he won't be for long.
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Old March 18th, 2009, 01:05 PM
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You need to call and speak to a supervisor and explain the situation and he or she will rectify it
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Old March 18th, 2009, 01:10 PM
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I already called and talked to a supervisor and since we're in the 60 day range (the cruise leaves May 16) we're not eligible for anything. Which is fine. I went ahead and filled out the little claims forms online too. Doubt it does anything but I did that first thing this morning before I even posted anything on here.
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Old March 18th, 2009, 02:10 PM
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Forget the $$ and go have a great time!
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Old March 18th, 2009, 02:36 PM
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It's not your $60, it's your friends. Let them call their credit card company and cancel their credit card charge and start over if it's that big a deal to you.

Don't let it spoil your cruise with your friends.
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Old March 18th, 2009, 03:40 PM
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Not honoring the lower price may make people wait until the last minute to book. The price may go up of course, but not always. Carnival wants their money early so booking ahead is an advantage to them. Not offering the lower price is poor business practices as well as poor customer service which is what you received. I always book online.. I know the price I want is there and dont have to deal with a loser like Chris..
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Old March 18th, 2009, 06:48 PM
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Well filling out the little claims forms online resulted in a $66 on-board credit for my friends and a $66 on board credit for my reservation. Sweet!!!

BTW I wasn't trying to get something for free out of this, it was the principal of the thing. I don't like putting people out and I know from working in customer service how much of a pain people can be. I've dealt with all kinds from everywhere. But when someone tells you one thing, and there's clearly another price marked online with no explanation of the difference....you get a tad frustrated.

I was happy before and I'm happy now.
Never been on a boat this big and everyone that's going is beyond excited.
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Old March 18th, 2009, 08:31 PM
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Good for you, and, hopefully Chris is in the mailroom now......
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Old March 18th, 2009, 10:56 PM
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What claim form are you referring to? Did you and your friend book under the Early Saver fares?
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Old March 19th, 2009, 08:52 AM
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Quote:
Originally Posted by Trip
Good for you, and, hopefully Chris is in the mailroom now......
Good one!
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Old March 19th, 2009, 09:05 AM
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Good job! 8)
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Old March 19th, 2009, 09:30 AM
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is cancelling the credit card charge allowable with carnival? never have
heard of that being done. or, would you wind up disputing the charge and
then waiting for it to hopefully be removed?
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Old March 19th, 2009, 09:41 AM
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Glad it worked out for you.
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Old March 22nd, 2009, 01:49 PM
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Default Re: Worst PVP Ever (Can I file a claim? Prz read!)

Quote:
Originally Posted by RockChickX51
Not this time. His name was Chris. He answered the phone in the most depressed voice ever. Acted like he wanted nothing better to do than to just hang up and go home. I inquired about the room and told them we paid $1391 for our room and our friends were looking to pay that same price.
I'm confused...does it not say there "we paid $1391 for our room and our friends were looking to pay that same price" ?

Perhaps the part about finding it for less online should have come before the $1391 part.

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