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Old April 15th, 2009, 04:23 PM
llb llb is offline
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Default Carnival Pricing Changes

Hello

I booked the Liberty for 8/22/09 out of Miami. The price was $559 for a 6A, I paid $589 for a 6C. I noticed the price on Carnival's website for 6C past guests this morning was $559. Naturally, I contacted my TA for a price adjustment on our invoice as she has told me that if the price dropped, Carnival would honor that. My TA sent the "form" in this morning to Carnival and was told it takes up to 2 days to process.

Low and behold, that price is now gone! I cannot believe it; it changed in a matter of hours. So now I'm wondering if by the time Carnival gets to researching my price change request form, they won't honor it because their site price changed.

Has anyone else ever heard of such a thing? Did you get the money back? Did they give you a hard time?

Thanks for your help!
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Old April 15th, 2009, 04:41 PM
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Good Luck to you. Hope it works out!!!
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Old April 15th, 2009, 04:45 PM
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On their websight they say prices are updated 4 times a day. So it will be interesting to see how this works out. It could change many times before you sail.
Hope it all works out to your satisfaction
Enjoy your cruise
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Old April 15th, 2009, 05:25 PM
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Some places will honor a price, even a mistake price, if you submit the "screenshot" of it as you see it on your screen.

One thing to do though is have your cursor/arrow/mouse point over the lower right corner so that the date/time appears on the screenshot.


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Old April 15th, 2009, 11:13 PM
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Carnival keeps a record of their earlier prices(I believe) and if there they will most likely give you the lowest price for that day. I assume you are on an Early Saver fare if you have this price protection. Some travel agents are not so vigilant on fares. I have to prod my travel agent to get lower fares I find. You are lucky to have one that is easy to work with.
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Old April 16th, 2009, 09:54 AM
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Default Carnival Price Changes

Oh Boy, my travel agent is not easy to work with at all. She kindly reminded me that her commission is now going to be lowered since the price of my trip was lower. whatever! I will probably just book it myself next time as I seem to be ahead of her learning curve. when she finally submitted the form, it was the wrong one and my claim got denied. She submitted the correct form this morning so hopefully, it goes through. We shall see.
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Old April 16th, 2009, 10:18 AM
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Default Re: Carnival Price Changes

Quote:
Originally Posted by llb
Oh Boy, my travel agent is not easy to work with at all. She kindly reminded me that her commission is now going to be lowered since the price of my trip was lower. whatever! I will probably just book it myself next time as I seem to be ahead of her learning curve. when she finally submitted the form, it was the wrong one and my claim got denied. She submitted the correct form this morning so hopefully, it goes through. We shall see.

Worst example of an agent who represents a client is how it affects her, not you the customer. I would drop that agent in a second. She is not looking for your best interests only her pocketbook. She wont go that extra mile as you are learning. Get rid of that agent and run, dont walk out her door!!
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Old April 16th, 2009, 02:06 PM
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That travel agent is unethical. As a travel student myself, opening my own agency shortly, it dismays me to see travel agents that do not care about helping anything but their own bottom line. I understand times are tough, but giving great customer service just earns a bigger bottom line because of word of mouth referrals. My advice is to change agents if at all possible. In the case of my travel agent, he is never up to date on anything but means well. I keep track of things on my own and use my own professional knowledge to balance this. Would have transferred to my own agency if I were open for business.
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Old April 16th, 2009, 02:22 PM
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Default Re: Carnival Price Changes

Quote:
Originally Posted by llb
Oh Boy, my travel agent is not easy to work with at all. She kindly reminded me that her commission is now going to be lowered since the price of my trip was lower. whatever! I will probably just book it myself next time as I seem to be ahead of her learning curve. when she finally submitted the form, it was the wrong one and my claim got denied. She submitted the correct form this morning so hopefully, it goes through. We shall see.
Carnival does track the pricing of their cruises on a daily basis. They will have a record of what prices were offered on what days.

For the next cruise get a new T/A. Giving you a guilt trip is not too good. When I booked my very first cruise I saw that the price had dropped almost $500 p.p. This was six months before the cruise. I called the T/A and was told I could not book that rate because it was only for repeat cruises. Nowhere did it say that on the website so I called the cruise line (Celebrity) and was told it was open to anyone.

I called my T/A and she gave me the "lower commission speech". However, I was a dumb rookie and I should have canceled my booking and booked with another T/A but I gave her another chance. I never heard from her again after that nor did I ever book with her again. After 25 cruises in eight years, I guess she was the one who lost.
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Old April 16th, 2009, 06:03 PM
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If the price goes down you will get the decrease from me. I would never even consider not passing this on to my clients. I have a group going in Jan. 2010 and the price dropped, when I called Carnival to have the new price change put on my group the res. agent said to me that it would hurt my commission. I told she was right but if I treat my clients right they will book with me again. Any agent that does not pass on the savings is shooting themselves in the pocketbook.
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Old April 16th, 2009, 06:25 PM
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Sue, we are in total agreement there. Better to have long term returns than to have short term gains. A few people will not book with you again regardless, but usually that is offset by new business coming in. Bottom line it is really a numbers game based on providing great customer service.
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Old April 16th, 2009, 07:01 PM
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I always book through a Carnival Agent (Shay Hart)....
Always friendly & willing to answer all of my "dumb" questions....
ALWAYS returns my call the same day if she is with another customer...
I have booked 5 cruises with her, great gal...
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Old April 16th, 2009, 07:53 PM
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Default Carnival Price Changes

Well well, it's been how long now and I still have yet to receive the benefit of the lower pricing I saw on the Carnival website. My TA sent in the best price guarantee form instead of the price protection form. Mind you, I had to discover this and tell her which form was appropriate to complete after reveiwing the carnival "denial of refund" email. I had no idea this was going to be such a challenge!

My TA then sent in the right form, but missing a key piece of information; that I saw the price listed under the past guest category. I just don't understand, should I be mad at Carnival for not processing the request when they saw the price was lower or should I be mad at my TA? I say both...

My TA has now contacted Carnival CS Supervisor who assured her that if she now lists past guest as the source of the lower rate, I will get it. I won't hold my breath.

We are talking only $60 here but hey, that dinner at the supper club, that's an excusion, that's the hotel the night before and now more than anything, it's a matter of principal.

I agree with the previous posting, I use my own knowledge and experience to supplement my TA but I'll tell ya, this will be the last booking with her.

I'll keep you all posted on the outcome as I'm suppose to find out tomorrow. And...my TA said, "if this doesn't work, I don't know what else to do for you." Whatta a professional
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Old April 16th, 2009, 09:32 PM
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By any chance is this travel agent a member of CLIA or ASTA? Members display their credentials, and I will not use a travel agent who isn't a member of a professional organization. It doesn't keep all of the bad ones out, but it at least limits them. The rest you can do by paying attention to their attitude when you meet with them. Never hesitate to get a second opinion before you book.
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Old April 16th, 2009, 11:54 PM
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We are working the discounts for early saver ourselves and have received four to date. I book directly with Carnival and would never do the travel agent path again. I find dealing direct is so much easier and faster. It takes us about 2-4 days to get each discount. They emal you the receipt each time.
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Old April 17th, 2009, 12:10 AM
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Well, I finally switch over to a TA for the group booking and I sure hope I made the right decision... I email her a couple of times and she has not responded. :evil:
The last email was regarding the price decrease.... I'm going to call her tomorrow during my lunch break to see what's up...
In the future, I think I will stick with the more direct approach... I liked managing my booking online and seeing how much I've paid etc...
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Old April 17th, 2009, 12:13 AM
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Ro, I think the travel agent is invaluable to have, if you have one that will work for you. Unfortunately, they are hard to come by. I have no issue with someone booking direct as long as they understand that if something goes wrong they are at the mercy of the cruise line.
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Old April 17th, 2009, 08:21 AM
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I use Costco who discounts, so getting a price drop is more complicated. They also claim since I had paid in full early (by accident, I was paying off a earlier cruise not that one), that they wouldnt process the last $60 drop.

Last two I booked thru Carnival rather than miss out on price drops. Costco does discount the cruise fare portion 10%, so its only about $50 on a cheap cruise after you subtract out the port charges from the cruise fare. I havent decided if I will transfer the bookings before final payment to get the further discount or not. Get the for sure $50 vs. possible fare drop which should be given as OBC so they should be willing to do with the new early saver.
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Old April 23rd, 2009, 04:50 PM
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Well,

A week later (and then some) I finally got the darn $60 back. It didn't come in the form of a credit on board, Carnival just took $60 off the balance due.

My TA did it 4 times (the first 2 times she goofed).

Just remember, if you find a cheaper price for your cruise w/i 48 hours of booking, you use the "BEST PRICE GUAUANTEE" form and you will receive 110% of the difference. If you find a cheaper price after that time frame, you have to use the "PRICE PROTECTION" form. Both are online at carnival.com.

Hope I helped someone!
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Old April 23rd, 2009, 05:39 PM
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Or up to 48 hours before sailing if you booked under Early Saver.
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Old April 23rd, 2009, 07:08 PM
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I have a problem... Under my sailing date on my ship I can no longer find my cabin catagory... does this mean they are all sold out? How can I compare a price is the cat is not listed?
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Old April 23rd, 2009, 08:13 PM
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If you can no longer find your cabin category through the booking system it is booked up.
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