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Old May 5th, 2009, 02:38 PM
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Default Where do I sent a complaint letter after the cruise?

Does anyone know where I send a complaint letter? I found the corporate address online, but wasn't sure who to send it to exactly....
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Old May 5th, 2009, 08:14 PM
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Miami headquarters is the place for it to go....make sure you note the envelope, with customer service...we have an article about writing a complaint letter..http://www.cruisemates.com/articles/...Pt1-081808.cfm
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Old May 6th, 2009, 12:29 PM
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I'd suggest that you send any comment, good or bad, to:

Guest Relations
Carnival Cruise Lines
Carnival Place
3655 N.W. 87th Avenue
Miami, Florida
33178-2428

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Old May 6th, 2009, 12:33 PM
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Before you complain, be sure it is something within Carnival's control.
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Old May 6th, 2009, 02:23 PM
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Quote:
Originally Posted by brad813
Before you complain, be sure it is something within Carnival's control.
Brad, I'm sure that Guest Relations are accustomed to getting complaints about how crummy the weather was in Grand Cayman, or how much the perfume cost at the vendors in Cozumel, or how they could feel the ship moving, while underway, on the way to San Juan. It's amazing what some people will complain about!

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Old May 6th, 2009, 02:37 PM
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That doesn't mean that someone should make an unreasonable complaint. What I am specifically thinking is that passengers are complaining about recent port changes.
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Old May 6th, 2009, 03:44 PM
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Quote:
Originally Posted by brad813
That doesn't mean that someone should make an unreasonable complaint.
In customer service there is no such thing as an unreasonable complaint, there may however be a situation where all the compenstaion you get is " I am so sorry for that experience , your business is very important to us... please sail again!"
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Old May 6th, 2009, 03:46 PM
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I guess I just view things a bit more pragmatically.
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Old May 6th, 2009, 03:58 PM
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Quote:
Originally Posted by brad813
I guess I just view things a bit more pragmatically.
Understood and respected

as where I approach it from a business prospective..
how much if anything is it going to cost me to keep a returning guest or is that cost too high..
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Old May 6th, 2009, 04:02 PM
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I get that, but there are always going to be those customers who you can't keep no matter what, that will find something to complain about.
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Old May 6th, 2009, 04:51 PM
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Quote:
Originally Posted by brad813
I get that, but there are always going to be those customers who you can't keep no matter what, that will find something to complain about.
no doubt, no doubt, no doubt....I agree 2000% it's just one of the hazzards of business...it is a shame too.. but it is what it is..
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Old May 6th, 2009, 05:30 PM
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Something about the travel industry I know all too well. If those that find something to complain about can't get a response from the cruise line they often will sue their travel agent, which is why any decent travel agent has some sort of Errors & Omissions policy, which is basically the travel agent equivalent of malpractice insurance.
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Old May 6th, 2009, 06:12 PM
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Quote:
Originally Posted by brad813
I get that, but there are always going to be those customers who you can't keep no matter what, that will find something to complain about.
In my opinion, these are the people who I wouldn't want sailing with me again. They probably won't be happy, no matter what, so it's perhaps better that they are sailing with my competitor.

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Old May 6th, 2009, 07:11 PM
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Not only in the travel business do you get people that no matter what you do they will always find something to complain about. I'm in auto sales and you can treat someone like the King and they still aren't happy. You just have to smile and not let them get to you. Kill them with Kindness.
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Old May 6th, 2009, 07:34 PM
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Quote:
Originally Posted by Pocono Pug
You just have to smile and not let them get to you. Kill them with Kindness.
That i what I was taught....not only in business.. but life as well
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