I paid for the cruise and insurance with Yahoo cruise, due to the sickness I had to cancel. I filled a claim with insurance company, they refunded but kept $120.46, the reason is that is goverment tax and Carnival has to refund to me.
I checked with Carnival, they said I booked with Yahoo so I have to ask Yahoo, they are not allowed to discuss with customer booked thru travel agency, I emailed Yahoo 3 times and got the answer Carnival has to refund direct to me ??
It is on a circle: insurance said Carnival has to refund, Carnival said I booked thru Yahoo so I have to ask Yahoo, Yahoo said the Carnival have to refund ??
What do I have to do to get back that money?