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Old August 27th, 2009, 11:36 AM
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Default Article: CCL leaves family over medical issue

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Old August 27th, 2009, 12:22 PM
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I really don't blame the ships doctor for having her go be checked out once arriving at Grand Cayman. He probably doesn't know enough about the procedure she had had and knew that bleeding like that could be bad. Now the doctor at the hospital may not have know much about the procedure either and thought it was worse than it really was. But he was trying to do the right thing. And unfortunately since they had purchased any insurance it was completely up to them to pay for everything that happenned.

While I do feel sorry that they were unable to complete the cruise I do not feel that they are owed anything in compensation.

Even though niether of us has any medical problems I always buy insurance just to be safe in case something does happen while we are on a cruise.

I hope this can be alesson to anyone who cruises that they should always buy insurance. As the Carnival rep said either thru the cruise line or on thier own. There are many conpanies to buy it from. And the cost if something does happen is nothing compared to the cost of care.
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Old August 27th, 2009, 06:19 PM
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Here is the most important paragraph of that story. They should have gotten the travel insurance. This was thier costly mistake not Carnival's fault.

Quote:
"The Buschmanns declined to purchase travel insurance," says Carnival spokesperson Vance Gulliksen. "Carnival recommends that all guests purchase travel insurance, which is offered to them by Carnival at the time the reservation is made or can be purchased independently through a travel agent. Had the Buschmanns purchased travel insurance they would have been eligible for up to $30,000 in covered medical services and supplies, including transportation back home."
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Old August 28th, 2009, 02:27 PM
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And it is possible to get travel insurance that only covers medical and medical evacuation. Significantly cheaper than full insurance, since you aren't covered for the cost of the cruise itself. So, the type of insurance depends on how much you have spent on the trip. For us, anything serious enough to cancel or interrupt our trip for would mean that losing the cost of the cruise would be the least of our worries.
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Old August 28th, 2009, 08:19 PM
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The way these stories are reported, sensationally, you really don't know what to believe.
The Physicians involved cannot comment due to Privacy restrictions.
Only one fact sticks out- they did not buy Travel Insurance....
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Old August 28th, 2009, 08:45 PM
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How did the ships doctor know she was bleeding? That is the part I don't understand.

Again, we only hear one side of the story.
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Old August 28th, 2009, 09:37 PM
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Quote:
Originally Posted by Luanne Russo
How did the ships doctor know she was bleeding? That is the part I don't understand.

Again, we only hear one side of the story.
She obviously sought his advice. when she had some bleeding from the site.
He referred her for Hospital evaluation- they have far more diagnostic resources than he has. Erring on the side of caution. They are always going to do that, since their facilities are so limited and there is potential for complications from the procedure she had- or at least he thought so...
If you believe what the lady reported, once she was at the hospital the Dr there over-reacted and refused to let her re board the ship. She may or may not have a gripe against him, but one thing is sure, it is not Carnival cruise Line's fault.
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Old August 28th, 2009, 09:47 PM
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One of our local TV stations has an excellent Trouble Shooter- she tackles difficult problems, businesses that won't resolve customer complaints, fraud, all kinds of trouble that viewers have not been able to resolve. She recovers tons of money for disgruntled viewers every year.
Imagine my interest then when she had a feature about a local family whose cruise vacation was RUINED when RCCL would not refund their fare for a family of 5 on Freedom of the Seas, peak summer week.
I just knew what was coming, the sad story of course, meant to outrage the viewer and promote sympathy for this poor family. And then to twist the arm of RCCL to refund their money rather than have this kind of adverse publicity.
When it came to the interview with the Mother- she has a child who has had a lifetime of medical problems, in and out of hospital all his life, with serious issues that take time to resolve. Of course in the morning they were due to fly the child had a seizure and was hospitalized... Now, you're guessing where I am going with this- of all the families in the US wouldn't you think they would buy Travel Insurance with the absolute MAX coverage for every eventuality given this child's history- but no, they could not afford it, didn't think they would need it, couldn't understand why RCCL would not refund their several thousand $ cruise fare.
Of course as soon as the Trouble shooter got on the phone to RCCL managaement they reversed the decision and paid up.
I emailed that Trouble shooter to tell her how disappointed I was in her, that was nothing more than extortion... all of this story was preventable but their own neglect, nothing else caused it..
But it made headlines in the local paper, one side of the story only, for the most sensational effect possible.
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Old August 29th, 2009, 03:01 AM
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Tough crowd on here.
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Old August 29th, 2009, 07:20 AM
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Not tough. It must be a terribly distressing thing to go through. I certainly sympathize.
Inevitably when you read these stories, the people involved have gone to the Press to air their grievances... with a view to blaming the Cruise Lines/staff. In this case there were medical decisions made that affected their vacation. No one else can second guess those decisions, particularly after the fact. It is even possible that those decisions were made in that lady's best interest...
There are established methods to make complaints to any Medical Licensing authority or Hospital if you feel you were treated incompetently.
Sooner or later you will see the answer to the question " Did you purchase Travel Insurance?"
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Old August 29th, 2009, 04:45 PM
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Quote the article:
A few weeks before the cruise, Judy had a minor procedure to correct a cardiac ablation in her heart. As part of the procedure, a small incision was made in her leg to go through her femoral artery. Judy was cleared for sailing by her doctor. On the first day of the cruise, she started bleeding from the incision point in her leg.
End quote.

The person writing the article didn't do their homework......

Ok. First thing is that you don't "correct" an ablation. Ablation is a procedure you do to correct an errant electrical impulse causing an abnormal heart rhythm. This is done by way of a catheter that is threaded up to the point inside the chamber of the heart (or pulmonary artery) and an area of tissue is "burned" so as to kill the tissue and cut off the electrical impulse.

Second, no "incision" is made. Access to the femoral artery is done by way of "Seldinger technique", essentially a needle stick, just as you would get from donating blood or having bloodwork drawn at a lab.

It is very very unlikely that one "bleeds" from an access site such as this weeks after the procedure. If one is to have a complication from this it would appear within 48 hours. It usually appears within 8 hours. This is usually a hematoma. It is easily resolved by applying pressure to the site. In extreme cases the hematoma can be evacuated. It is easily visualized with ultrasound.

Patients are advised to limit strenuous activity for about a week to allow the site to fully heal. They are advised to call the physician if the suspect any issues with the site.

I do these and similar procedures all day long and have done so for almost 20 years now.

There was no need to stay in a hospital for "weeks" for this. An ultrasound of the site and some labwork would be all that would have been needed to resolve the issue.

Trip insurance is always the best way to go.

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Old August 29th, 2009, 09:20 PM
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I think deep down inside most people know whether their fit enough to travel , especially after some type of procedure that's giving them problems before they ever set foot on a ship.
As someone said, it boils down to not having the foresight or just being to tight to buy trip cancellation insurance--then when something happens, it's the old blame game--blame everyone in sight but the person responsible.
The person responsible in most cases can be easily identified by looking in the mirror.
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Old August 29th, 2009, 10:30 PM
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I agree with everybody pay the extra $100 or $200 and get the insurance. We had to life flight my mother a couple of years ago and it cost over $16,000 which most was cover by her health plan. I have been on a couple of cruise and have not gotten the insurance but not anymore
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Old August 30th, 2009, 09:50 AM
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As badly as I feel for this family, it all boils down to personal responsibility.

Our society is becoming infected with this victim mentality in epic proportions. They put themselves "at risk" and then expect someone else to bail them out.

This family made the conscious decision to "self insure" ( by not buying insurance). And now that there is a problem, they do not want to be held responsibile for that decision.
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Old August 30th, 2009, 05:50 PM
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Quote:
Originally Posted by lhp
This family made the conscious decision to "self insure" ( by not buying insurance). And now that there is a problem, they do not want to be held responsible for that decision.
That is perhaps the best way of explaining it that I've seen. It is no different than dropping collision coverage on your car. Doing so means you are willing to eat the costs if you get in a wreck.

The media are just a variation on trial lawyers when they get involved in these types of things. The published story is always going to be skewed towards the poor helpless victim against the Simon Legree's at the cruise line.
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Old August 30th, 2009, 09:36 PM
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Exactly. I had major surgery about 8 weeks before I cruised. Even though it went well, and I didn't anticipate any more problems, when I booked our summer cruise I bought the MAX Insurance to cover every eventuality in case I was to develop some related problem... Murphy's law is just waiting for you otherwise... I cannot imagine taking a risk like she did, then going to the Media when I got home to cry Foul...
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