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Old February 28th, 2010, 01:19 PM
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Default Changes to Platinum perk?

I just heard from a friend of mine that they changed the free laundry for platinum guests to one bag per cruise. Tell me it isn't so!!! This is my favorite platinum perk.
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Old February 28th, 2010, 01:36 PM
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Quote:
Originally Posted by 2Littletime View Post
I just heard from a friend of mine that they changed the free laundry for platinum guests to one bag per cruise. Tell me it isn't so!!! This is my favorite platinum perk.
This was discussed with John Heald awhile back when it was first mentioned.

While they would like to limit it to one, he said they shouldn't (not his exact words) refuse another.

When we sailed last we used the service twice on a 7 day. The cabin steward provided the one bag at the beginning of the cruise but had to use a regular bag and note the platinum service on it by hand.

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Old February 28th, 2010, 03:03 PM
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You are not restricted at all.

This RUMOR came when there were over 600 Platinum guests (me being one of them) on the Dream in December.

For this cruise ONLY, Carnival asked us to restrict it to ONE time...since there were 600 of us onboard. Carnival just ASKED....

Amazing how one small request turns into "a change in policy" because people who don't know what they are talking about spread rumors.
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Old February 28th, 2010, 03:07 PM
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Originally Posted by 2Littletime View Post
I just heard from a friend of mine that they changed the free laundry for platinum guests to one bag per cruise. Tell me it isn't so!!! This is my favorite platinum perk.
It isn't so !!
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Old February 28th, 2010, 03:24 PM
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Ohhh alright...lets get the exact verbage...funny how the site that shall not be mentioned is involved.:o And, the request to correct the post went unseen.


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Time for today’s questions……………….here we go.
Waiting4acruise Asked:
John, Please Reply.
I just read a post on the 12/3/09 Dream Cruise Critic roll call and someone mentioned that they had a letter in their room that stated that they only get one bag of laundry free per Platinum cruiser…Is Carnival going to start taking things away from their most frequent cruisers because there are so many that are platinum now?
I will be Platinum next year. I sailed 8 cruises with Carnival in the last 3 years because of its loyalty program. It will be very disappointing Carnival will be cutting back on its Loyalty program when I reach Platinum status.

John Says:
Hello Waiting4acruise
Congratulations on nearing your Platinum status and thank you so very much for sailing an amazing eight times with us last year. I am sorry to say that the Cruise Critic thread you refer to is wrong. We are not reducing the laundry reward. This was done on one ship for one cruise only and that was the Bloggers cruise when we had 600 Platinum cruisers on your Carnival Dream. Obviously we asked that cruise if guests would mind only sending in one bag due to the demands on the crew and the machines. However the option to send in unlimited bags was offered by the state room stewards if they were required. As I said, this was a one time thing only and just to make it clear that Platinum guests have unlimited free laundry and we are not reducing any of the Platinum benefits…….in fact ……….as you will soon see. I would be grateful if you would correct the wrong information on the thread thingy by posting this answer.
Best wishes
John

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Old February 28th, 2010, 03:36 PM
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All it said on their web site regarding was that Platinum members get
Complimentary wash and fold laundry service no mention as to quanity.
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Old February 28th, 2010, 10:01 PM
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Actually, I don't personally peruse the CC site but before I posted here I was on the Carnival forums and found a similar post there that said that they were limited to one bag of laundry. Our friends were however on both the Dream and the Liberty in the last few months, I will ask them which of the cruises they experienced this on.
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Old March 1st, 2010, 05:43 PM
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We were on the Liberty in JAN and did send as much as we wanted to. We go on the PRIDE this week end and we will send at least 3 bags.
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