Go Back   CruiseMates Cruise Community and Forums > Cruise Lines (Mainstream) > Carnival Cruise Lines
Register Forgot Password?

Reply
 
LinkBack Thread Tools Search this Thread Display Modes
  #1 (permalink)  
Old April 13th, 2010, 02:35 PM
Junior Member
Beginner
 
Join Date: Apr 2010
Posts: 1
Default Theft on the carnival spirit 4/4/2010

I was recently (4/4/2010) on the Carnival Spirit for the first time and enjoyed my cruise except for one thing. This was my first time on Carnival, and I had been to the Mexican Rivera five times before. On Saturday, on our way up the line to San Diego I received a letter from Guest Services stating they needed to see me. I went to the desk and was told my credit card wasn’t working. I carry a zero balance every month so I was perplexed with my card being denied. The desk ran the card again and again it was denied. So, I called my bank and it turns out there were fraudulent charges in the Philippines. HMM…I have never been there, was on the ship at the time, and used the card last in San Diego to set up my Sail N’ Sign account. I left my cards in my room safe the whole time. I was stumped on how my cards were compromised while on the ship? The charges were from the day before on Friday. I filed a complaint on the ship, and with Carnival in Florida. They all told me it was impossible for it to happen on the ship. They are now giving me the run-around. I would advise everyone to keep your cards on you at all times and do not trust the room safes or your Room Stewards. I found it odd how after I made my complaint on the ship I didn’t see the Room Steward (who was from the Philippines) again and my room was not serviced for the rest of the voyage. CRUISERS BEWARE!!!!!!!!!!!!!!
Reply With Quote
Sponsored Links
  #2 (permalink)  
Old April 13th, 2010, 02:58 PM
Snoozeman's Avatar
Moderator
Admiral
 
Join Date: Jan 2008
Location: Bosque County, Texas
Posts: 5,420
Send a message via AIM to Snoozeman Send a message via Yahoo to Snoozeman
Default

I'm sorry but I'm some what skeptical about your post.

Just my personal opinion-BTW.
__________________
Ray McDonald / Snoozeman

My Personal Cruise Blog: My Cruise Blog

Future Cruises:
Carnival Triumph-Caribbean-7/28/2014, Carnival Legend-South Pacific-8/30/2014, MSC Preziosa-Mediterranean-10/25/2014, MSC Fantasia-Mediterranean-11/2/2014, Navigator of the Seas-12/14/2013, Norwegian Jewel-1/3/2015, Emerald Princess-1/11/2015, Carnival Freedom-2/2/2015, Carnival Freedom-2/15/2015.

Last edited by Snoozeman; April 13th, 2010 at 03:03 PM.
Reply With Quote
  #3 (permalink)  
Old April 13th, 2010, 04:20 PM
Mike M's Avatar
Administrator
Admiral
 
Join Date: Jul 2004
Location: You're Looking At Me
Posts: 23,789
Default

Had you EVER used that card before? Just because the last time you used it was to set up your sign and sail account does not mean that was when your information was stolen. It doesn't work that way.

Had you ever used it at a bar or restaurant? Bought something online? Paid a bill using your credit card? Threw away your credit card statement instead of shredding it?

Your credit card information can be stolen in many ways. The waiter could take your card to settle your bill and when they are out of sight run the card through a small scanner and retrieve every bit of information on it. Or they could just write it down. The company that you bought your Miracle Slicer Dicer from had bad online security and someone hacked into their system and retrieved all the credit card information from their database.

This information could be floating around for months until someone buys it or decides to use it and then the invalid charges show up. The information could of, and probably was, stolen weeks or months earlier.

Blaming the "last" place you used your credit card is just a way to create convenient scapegoat and is usually not correct. The only way you would know for sure is if that was the only place you had used your card.

So: Don't blame Carnival.

BTW: A month ago I had to cancel my card because someone in Ireland tried to buy $1,200 worth of liquor. It was caught immediately and new cards were issued. When the information was stolen could have been any time.

Take care,
Mike
__________________
Cruisemates Community Leader/Moderator

"There is a great difference between being well traveled and just having been to many places." ~Me

"Fear is the assassin of dreams." ~Me
Reply With Quote
  #4 (permalink)  
Old April 13th, 2010, 04:47 PM
skymaster's Avatar
Senior Member
Admiral
 
Join Date: Dec 2004
Location: Central Florida
Posts: 10,909
Default

Ditto to what Mike said! A couple of years ago, I got a call from Capital One, asking if I'd been in Jakarta lately! Obviously not, but someone was trying to use my credit card in the airport there. Capital One caught the prank, called me, canceled the charge, and the card, and issued me a new one. Once again, the numbers could have been lifted ANYWHERE!

"SKY"
__________________
Marine, Pilot, Singer, Tuba Player, Carnival "Diamond"!
Reply With Quote
  #5 (permalink)  
Old April 13th, 2010, 08:41 PM
Junior Member
Familiar Face
 
Join Date: Mar 2010
Posts: 20
Default

I agree with the previous posters. I had a similar incident happen to me last year where someone across the country tried to use my card to buy something online and add it to a PayPal account. I've used this card online for years with no problem, so I have no idea how the fraud department caught this, but I'm glad they did. I'm still not sure how the number was stolen, but obviously, it was. I have a suspicion that it was when I bought from a small Web site that I'd never used before, but I can't confirm that. No big deal, though. The credit card company canceled the card and overnighted me a new one.

Could someone have accessed your safe? Sure, but it's unlikely. There would only be two ways into it: with the card you used to lock it and by a crew member. And considering how much cash and valuables are in safes all over a ship, I'm betting that only a limited number of ship's personnel have the ability to open them. Anyone who could open those little boxes would, on any given cruise, have access to hundreds of thousands, possibly millions, of dollars in cash and enough credit cards to buy a small island.

There are many easier ways to get your card info than that
Reply With Quote
  #6 (permalink)  
Old April 13th, 2010, 09:31 PM
Fern's Avatar
Senior Member
Admiral
 
Join Date: Mar 2004
Location: Arkansas
Posts: 5,104
Default

Quote:
Originally Posted by YFTHUNTER View Post
I would advise everyone to keep your cards on you at all times and do not trust the room safes or your Room Stewards. I found it odd how after I made my complaint on the ship I didn’t see the Room Steward (who was from the Philippines) again and my room was not serviced for the rest of the voyage. CRUISERS BEWARE!!!!!!!!!!!!!!
Since I've seen what you have to go through to get your safe open if you forget your code , I seriously doubt that your Room Steward got into it! They require 2 security staff and your Steward to be present when opening your safe.

If you didn't see your Room Steward after you made your complaint, did you call Passenger Services to say so?

Like Snoozeman, I'm a bit skeptical about your post.

JMHO,
__________________
Fern

"A truly happy person is one who can enjoy the scenery on a detour."

Carnival Inspiration 2002 Carnival Elation 2004
Grand Princess 2004 NCL Sun 2005
Sun Princess 2006 NCL Dream 2007
Caribbean Princess 2007 NCL Dawn 2008
Island Princess 2008 Island Princess 2009
Golden Princess 2009 Carnival Conquest 2010
Grand Princess 2010 Island Princess 2011
Grand Princess 2011 Carnival Magic 2012
Carnival Dream 2012 Island Princess 2013
Carnival Magic 2013 Carnival Legend 2014
Sea Princess 2014
Reply With Quote
  #7 (permalink)  
Old April 14th, 2010, 01:01 PM
ToAdam12's Avatar
Member
Familiar Face
 
Join Date: Nov 2008
Location: Miami, FL
Posts: 79
Send a message via AIM to ToAdam12
Default

Like all of you all I really do not believe a word of this, I just don't see this having anything to do with Carnival.
__________________
CCL Conquest 7 Day Western 2013 (December)
CCL Imagination 4 Day Western 2013
CCL Glory 7 Day Western 2010
CCL Destiny 5 Day Eastern 2009
CCL Fascination 5 Day Western 2008
RCI Majsity Of The Seas 4 Day Eastern 2007
CCL Imagination 4 Day Western 2005
Reply With Quote
  #8 (permalink)  
Old April 15th, 2010, 06:53 AM
Senior Member
Captain
 
Join Date: Apr 2006
Posts: 566
Default

Quote:
Originally Posted by Fern View Post
I seriously doubt that your Room Steward got into it! They require 2 security staff and your Steward to be present when opening your safe.
, and using the same logic, banks can't be robbed because they require identification to take money out!
Reply With Quote
  #9 (permalink)  
Old April 15th, 2010, 10:47 AM
Member
Familiar Face
 
Join Date: Feb 2008
Location: homewood
Posts: 98
Default

Just a couple of months ago my credit card would not work at the grocery store. By the time I got home, I got a call from the cc company saying someone in Destin, FL was buying 800 worth of stuff at Wally World. I said, thanks for letting me know since I haven't been to the beach in a while. They cancelled the card and sent me a new one right away.
It is so easy for anyone to get your information. Stores, online, mail, etc..
__________________
Read and post cruise reviews
Voyager Nov. 2011
Millenium March 2011
Serenade October 2010
Freedom May 2010

Fantasy Nov. 2009
Serenade 2009
Victory March 2008
Holiday 2007
Rhapsody of the Seas 2006
Paradise 2004
Monarch of the Seas 2002
Paradise 2000
Big Red Boat 3x
NCL Sunward II
Reply With Quote
  #10 (permalink)  
Old April 15th, 2010, 10:49 AM
katlady's Avatar
Senior Member
Admiral
 
Join Date: Mar 2006
Location: On the lido deck with drink of the day
Posts: 12,942
Default

My guess is either the OP is just throwing this out there for the fun of it and this never really happened.

However, if it did happen. I would say the OP threw a fit about the cabin steward stealing his credit card information. So Carnival asked the room steward not to service the room anymore so he would not be blamed for anything else. Since the OP believed the Cabin Steward opened the cabin safe and took things. Carnival farther protected themselves by not allowing any staff member into the OP's room. I don't blame them for this I would do that same thing. My hubby had credit card information stolen and it's impossible to say for certain who took it. We could blame the last place he used the card, but that is silly.
__________________
One part age; three parts liquor!

Freedom of the Seas 2012
Carnival Splendor 2010
Carnival Freedom 2008
Carnival Elation 2007
Celebrity Infinity 2006
Carnival Ecstasy 2005
Carnival Paradise 2004
Star Princess 2002
Viking Serenade 1994
Reply With Quote
  #11 (permalink)  
Old April 15th, 2010, 04:06 PM
Cruznut2's Avatar
Senior Member
Admiral
 
Join Date: Mar 2004
Location: Lakeland FL
Posts: 6,316
Send a message via AIM to Cruznut2 Send a message via Yahoo to Cruznut2
Default

Early one morning I went out to shop. I had checked my balance online and knew there was plenty of money in my account. As I was checking out I swiped my card and entered my pin. My car was declined.I was perplexed and went to the atm at the store to check my balance again. I still had more than enough money to cover my purchase. I went back to try again and again was again declined. I told them to hold my groceries at the customer service area and I went to the bank. I was told that someone had been using my card to shop online. Yes someone had I agreed. ME!! I was glad that they are looking out for me.

Laura
__________________
“Twenty years from now you will be more disappointed by the things that you didn’t do than by the ones you did do. So throw off the bowlines. Sail away from the safe harbor. Catch the trade winds in your sails. Explore. Dream. Discover.“
---Mark Twain

Reply With Quote
  #12 (permalink)  
Old April 15th, 2010, 08:44 PM
Michelle1959's Avatar
Senior Member
Admiral
 
Join Date: Jun 2007
Location: Chicago area
Posts: 1,188
Default

I agree with everyone else - the sgteard or other Carnival employees would be the first ones blamed so they have no ability to open the safes. It's just a matter of bad timing, that this just happened to have happened while you were on the ship.

Of course Carnival could find out who the itemspurchased in the Phillipines were shipped to - if it was friends or family of the steward, that would certainlpy pint to him as the thief.

Don't blame until you have proof.
__________________
Past Cruises:
Carnival Imagination w/mom: 03/22/10 - 03/26/10
Carnival Sensation w/son: 07/29/07 - 08/02/07
Reply With Quote
  #13 (permalink)  
Old April 15th, 2010, 08:46 PM
Fern's Avatar
Senior Member
Admiral
 
Join Date: Mar 2004
Location: Arkansas
Posts: 5,104
Default

Quote:
Originally Posted by Aidan View Post
, and using the same logic, banks can't be robbed because they require identification to take money out!
Sorry, I don't understand this post. In the case of a cruise cabin safe (or, for that matter, a hotel room safe) having any problem, there are the people who booked the cabin (that would be at least one of us!), two security staff (one watches the other) , and the Room Steward watching the safe be opened.

I don't find any comparison to a bank robbery. The safe didn't work and we asked for help. They already knew who we were so we didn't have to provide ID !

The Room Steward doesn't have any idea (or any time to figure it out!) what you've picked for the combination of your safe, and even if they did, they'd never risk their job for whatever is in a cabin safe.

JMHO,
__________________
Fern

"A truly happy person is one who can enjoy the scenery on a detour."

Carnival Inspiration 2002 Carnival Elation 2004
Grand Princess 2004 NCL Sun 2005
Sun Princess 2006 NCL Dream 2007
Caribbean Princess 2007 NCL Dawn 2008
Island Princess 2008 Island Princess 2009
Golden Princess 2009 Carnival Conquest 2010
Grand Princess 2010 Island Princess 2011
Grand Princess 2011 Carnival Magic 2012
Carnival Dream 2012 Island Princess 2013
Carnival Magic 2013 Carnival Legend 2014
Sea Princess 2014
Reply With Quote
  #14 (permalink)  
Old April 15th, 2010, 10:36 PM
Senior Member
Captain
 
Join Date: Apr 2006
Posts: 566
Default

Quote:
Originally Posted by Fern View Post
The Room Steward doesn't have any idea (or any time to figure it out!) what you've picked for the combination of your safe
Do you believe it is impossible to open one of those safes without knowing the selected number combination?

Quote:
Originally Posted by Fern View Post
and even if they did, they'd never risk their job for whatever is in a cabin safe.
You just said stewards are unable to open the safes ... given that people believe that, how would doing so be a risk to their job?
Reply With Quote
  #15 (permalink)  
Old April 16th, 2010, 12:27 AM
Junior Member
Familiar Face
 
Join Date: Mar 2010
Posts: 20
Default

This same person started a similar thread on another board (you probably know the one, but I'm not sure if I'm allowed to name it) and, like here, has never come back to answer any questions or post any further information. Also, several folks there remember an almost identical post a few months ago.

I smell a troll.
Reply With Quote
  #16 (permalink)  
Old April 16th, 2010, 01:22 AM
katlady's Avatar
Senior Member
Admiral
 
Join Date: Mar 2006
Location: On the lido deck with drink of the day
Posts: 12,942
Default

Quote:
Originally Posted by ISurfTooMuch View Post
This same person started a similar thread on another board (you probably know the one, but I'm not sure if I'm allowed to name it) and, like here, has never come back to answer any questions or post any further information. Also, several folks there remember an almost identical post a few months ago.

I smell a troll.
I think I spot him now.
__________________
One part age; three parts liquor!

Freedom of the Seas 2012
Carnival Splendor 2010
Carnival Freedom 2008
Carnival Elation 2007
Celebrity Infinity 2006
Carnival Ecstasy 2005
Carnival Paradise 2004
Star Princess 2002
Viking Serenade 1994
Reply With Quote
  #17 (permalink)  
Old April 16th, 2010, 07:05 AM
ShotoJuku's Avatar
Senior Member
First Mate
 
Join Date: Jul 2007
Location: NCC-1701
Posts: 363
Default

Quote:
Originally Posted by katlady View Post
I think I spot him now.

As I said in my original post (THAT WAS REMOVED) the OP (with his first/only post) is an obvious TROLL. Apparently, others agree!
__________________
ShotoJuku

Reply With Quote
  #18 (permalink)  
Old April 16th, 2010, 06:40 PM
Senior Member
Captain
 
Join Date: Apr 2006
Posts: 566
Default

Quote:
Originally Posted by ShotoJuku View Post
(with his first/only post) is an obvious TROLL.
I don't know anything about the OP, but the idea that complaints from a first-time poster are bogus per-se is rather bizarre.

Suppose a cruiser with no internet experience has a bad experience on a cruise. She googles and finds Cruisemates.com. Is she allowed to post?
(Apparently not .. at least not without mocking from the so-called "experienced" users.)

I think some of you need to get over yourselves!
Reply With Quote
  #19 (permalink)  
Old April 16th, 2010, 09:17 PM
Senior Member
First Mate
 
Join Date: Aug 2008
Location: Mechanicsburg, VA
Posts: 459
Default

Yes, but she is allowed to post and add more information and keep the thread alive. This imposter only dropped the one post and has not been heard of since. It is rather suspicious when this happens. You would think he would at least have tried to defend himself. This trolling thing is a fact of life on cruise boards. Some folks even think cruise lines pay bloggers to post damaging posts about the competition.
__________________
Thom


Need some cruise help?
Reply With Quote
  #20 (permalink)  
Old April 16th, 2010, 09:49 PM
Senior Member
Captain
 
Join Date: Apr 2006
Posts: 566
Default

Quote:
Originally Posted by Master Chief View Post
This imposter only dropped the one post and has not been heard of since. It is rather suspicious when this happens.
, the guy posted on April 13 ... THREE WHOLE DAYS ago .. and "has not been heard from since". For three days!

I rest my case about the regulars attacking anybody who dares post on "their" board ("suspicious behavior!!").
Reply With Quote
  #21 (permalink)  
Old April 17th, 2010, 10:12 AM
lhp lhp is offline
Senior Member
Admiral
 
Join Date: Sep 2005
Location: Memphis area, TN
Posts: 1,706
Default

The OP has been a one hit wonder on several cruise forums....

I would ignore him....
__________________
COMPLETES THE FLEET

If it is Carnival and it floats....we have sailed it!

Hubby ... DIAMOND (every ship except the Carnivale)
Me ... DIAMOND (every ship starting with the Tropicale)
20 year old son ... DIAMOND (every ship starting with the Tropicale...he is the only DOUBLE Milestone under the age of 21)
24 year old son ... DIAMOND
Reply With Quote
  #22 (permalink)  
Old April 17th, 2010, 10:20 AM
lhp lhp is offline
Senior Member
Admiral
 
Join Date: Sep 2005
Location: Memphis area, TN
Posts: 1,706
Default

Please note.... this quote:

"my room was not serviced for the rest of the voyage. CRUISERS BEWARE!!!!!!!!!!!!!!"


If the OP sailed Saturday to Saturday....

there was no "rest of the voyage" for the cabin steward to service......

sooo, if this part is not true....what does that say about the rest?????
__________________
COMPLETES THE FLEET

If it is Carnival and it floats....we have sailed it!

Hubby ... DIAMOND (every ship except the Carnivale)
Me ... DIAMOND (every ship starting with the Tropicale)
20 year old son ... DIAMOND (every ship starting with the Tropicale...he is the only DOUBLE Milestone under the age of 21)
24 year old son ... DIAMOND
Reply With Quote
  #23 (permalink)  
Old April 17th, 2010, 01:55 PM
Senior Member
First Mate
 
Join Date: Aug 2008
Location: Mechanicsburg, VA
Posts: 459
Default

Aidan,

Sounds like you may be in the employ of the enemy :-)
__________________
Thom


Need some cruise help?
Reply With Quote
  #24 (permalink)  
Old April 19th, 2010, 05:19 PM
Member
Passenger
 
Join Date: Mar 2008
Location: Florida
Posts: 57
Default

If they still have the kind of safe you swipe with a card, it helps not to leave the card near the safe when you're gone.
Reply With Quote
Reply

Bookmarks

Tags
cabin, carnival, cruise, cruises, freedom, policy, roo, room, safe, ships, stealing, steward, stole, theft, thefts

Similar Threads
Thread Thread Starter Forum Replies Last Post
Roll Call for FOD on Carnival Spirit, 7 Feb. '2010 rockysilvosa Gay / Lesbian Cruising 0 December 8th, 2009 02:04 PM
Carnival Spirit not sailing to Alaska 2010 WildRover Alaska 23 August 9th, 2009 09:48 AM


Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On


 

All times are GMT -4. The time now is 09:47 AM.
design by: Themes by Design

Powered by vBulletin® Version 3.8.7 Beta 1
Copyright ©2000 - 2014, vBulletin Solutions, Inc.
Search Engine Friendly URLs by vBSEO 3.6.1