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  #31 (permalink)  
Old August 3rd, 2010, 09:17 PM
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Originally Posted by briguy View Post
I would lower the price of drinks. They would make more money by selling more product. I would also do away with the amount of pictures the photographers try to take of you. They are like vultures looking for the kill. Ever notice the hundreds and hundreds of pics that dont get purchased? On the flip side a personal greeter to direct you to your cabin, lido restaurant etc when you first board instead of hunting around yourself. Its a nice touch. And lastly please, please stop putting inserts in my funtimes and under my door about jewelry sales, gold, art auctions. What a waste of paper and time. Green will never be this companys motto.
Lowering the price of drinks encourages higher consumption - and more drunks. That means more pax overboard, more assaults, more sensational PR about crime on cruise ships. You're fired...................

Photo concessions on ships frequently earn more profits than the bars or casinos. You want to reduce those profits? You're fired again.

Those annoying flyers are terrible. Unfortunately they really work. When the cruise lines tried to reduce them, their sales - and profits - reduced as well. You're fired a third time.
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Old August 3rd, 2010, 09:28 PM
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Originally Posted by AZCruiser View Post
Been on Carnival five times & here are some recommendations:

1. Add a "California Cruise" to the lineup. The Mexico Riviera is very limited and not much else to take after you've done this area many times. California lineup could include: San Diego, Long Beach, San Luis Obispo, San Francisco, etc.

2. Provide parents with beepers to keep track of kids on ship. Kids 10-17 who are allowed to roam the ship wear a "beeper/tracking device"(eg bracelet, etc). Parents can locate their kids with a gps like tracking device. Walkie talkies aren't practical as they are too easy to misplace and cumbersome to carry all the time.

3. Offer discounts to past Carnival guests. We finally booked a Royal Caribbean cruise as there was nothing offered by Carnival to keep us on their cruise lines. We were quoted the same rates as what we found on cruise web sites.

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NCL 1x
California cruises will cost the company twice as much as Caribbean Cruises. The bizarre and expensive clean fuel requirements, outrageous port fees, and crazy and expensive tugboat regulations have driven most of the cruise operators out of California.
The heavy seas, fogs, rains, and frequent high winds nearly guarantee that the ship cannot be filled. Frequent bad weather severely limits revenues in the bars, casinos, and shops.
What about the PVSA? Which foreign port will you visit on a 7 day itinerary? 7 days out of LA will get you to San Francisco and back. Not a very exciting itinerary.
The "season" on the California coast is very short. Then where do you go?

A tracking device for kids? No kid in his right mind would wear one for more than 5 minutes.

Carnival ships are ALWAYS fully booked. Why would they want to give you a discount to make the wait lists even longer?

You're way fired.........................
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Old August 3rd, 2010, 09:46 PM
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1. Do away with singing and dancing waiters and make good service and attention to the cruisers needs proirity #1
2.Strictly enforce the rules already in place. ie. chair saving,adults only areas,attendence of under 18 in adult shows.
3. Design a ship with one deck or a partial deck with smaller cabins with balconies for single passengers
4. Streamline embarkation and disembarkation processes
5. Have a designated smokers only deck, or partial deck, lest we forget smokers are taxed to the hilt.
6. Keep all ships under 3500 passenger
7. Have longer cruises from the northeast into the caribbean not just to Nassua and freeport,Port Canaveral
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Old August 3rd, 2010, 09:56 PM
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Originally Posted by Bruce Chafkin1 View Post
Changing the shows more often is one of the most expensive things you can do on a cruise line - and there is no financial return for your efforts. This move wold cost Carnival many millions of dollars with no increase in profits to show for your efforts.
Very true. People don't realize a production show will cost the cruise line several million dollars to put together. Buying rights to songs, titles, even costumes. Buying and assembling props, backdrops. Hiring the singers and dancers. Training the production staff. Pre-recording music. Rehearsals. It goes on and on. Once a cruise line gets a show ready they are not going to run it for a few months and then retire it.
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Old August 4th, 2010, 01:39 AM
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Come up with a good scheme to support the solo cruiser - rather than punish them by hitting them with a double fare.
I so agree! I would love to cruise solo but probably never will because of the cost. Therefore, I guess this last cruise was in fact.....my last cruise.
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Old August 4th, 2010, 02:42 AM
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Come up with a good scheme to support the solo cruiser - rather than punish them by hitting them with a double fare. NCL may be onto a good idea with their studio staterooms.
Cruise lines make no profits from selling cruises. They make money - and profit - after you get onboard and start spending money.

You are proposing to court the single cruiser - who usually spends half as much onboard as couples do.
In the Caribbean, every cabin on my ship that has a single cruiser in it is losing around $65 per day in onboard revenues.
100 single cruisers on my ship costs me $50,000 per week in lost revenues.
If you have a fleet of 15 ships, the company loses $3 Million a month with those 100 single cruisers per cruise, per ship.

CEOs have been fired from cruise lines for far smaller losses than that.

You are history......................
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Old August 4th, 2010, 03:13 AM
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I would have a discounted alcoholic drink card so that you could say buy one for $100.00 and cover 25 dod's or 25 beers and maybe 20 mixed drinks.

I would remove all gratuities and just up the fare a little to cover them.

I would make Coffee, Tea and Lemonade available to be delivered by waiters and waitresses around the pool areas instead of just Soda's and alcoholic drinks.

I would cater to smokers a little more seeking to draw them from the more restrictive cruise lines.

I would move some of the shows to afternoon hours to give a greater opportunity for passengers to see them.

I would seek to make new and unusual shore excursions unlike any other cruise line has.
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Old August 4th, 2010, 05:00 AM
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Originally Posted by Bruce Chafkin1 View Post
20% of Carnival's passengers are smokers.
Carnival makes far less than 20% annual profit.
As the head of a company, would you be willing to lose 20% of your customers, with the strong possibility of bankrupting the company?
I believe that there are a lot of people out there who will not cruise because of smoking. Not to mention the people who avoid the casino and lounges because of the stench not to mention the dangers of smoke. I really think the revenue picked up in these areas will make up that 20%.

Laura
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Old August 4th, 2010, 08:05 AM
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I would ban Bruce Chafkin from my cruise line - he wets on everybody's paradde. <wink/>
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Old August 4th, 2010, 11:15 AM
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I would put Bruce in charge as he seems to be very intelligent and witty!!! :-)
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Old August 4th, 2010, 11:43 AM
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Originally Posted by Bruce Chafkin1 View Post
Cruise lines make no profits from selling cruises. They make money - and profit - after you get onboard and start spending money.

You are proposing to court the single cruiser - who usually spends half as much onboard as couples do.
In the Caribbean, every cabin on my ship that has a single cruiser in it is losing around $65 per day in onboard revenues.
100 single cruisers on my ship costs me $50,000 per week in lost revenues.
If you have a fleet of 15 ships, the company loses $3 Million a month with those 100 single cruisers per cruise, per ship.

CEOs have been fired from cruise lines for far smaller losses than that.

You are history......................
Bruce.. I have found it interesting (and perhaps natural) that most of the people who have posted are listing changes that affect them directly... maybe assuming they have the same concerns as other passengers.

But, as a business owner for 30 years I know you don't make business decisions based on what you like. You make decisions based on what you believe will be good for the business.

If I were "the decider" on Carnival, the first change I would make is to copy HAL and NCL, and allow guests to remain in their cabins until their time to leave comes, if they wish, on the day of disembark.

It gets rid of the feeling for passengers that after a week as a guest, you're suddenly an obstacle to getting the new revenue producers onboard.

I think the end of cruise experience is as important as the beginning of cruise experience.
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  #42 (permalink)  
Old August 4th, 2010, 12:05 PM
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Originally Posted by Bruce Chafkin1 View Post
California cruises will cost the company twice as much as Caribbean Cruises. The bizarre and expensive clean fuel requirements, outrageous port fees, and crazy and expensive tugboat regulations have driven most of the cruise operators out of California.
The heavy seas, fogs, rains, and frequent high winds nearly guarantee that the ship cannot be filled. Frequent bad weather severely limits revenues in the bars, casinos, and shops.
What about the PVSA? Which foreign port will you visit on a 7 day itinerary? 7 days out of LA will get you to San Francisco and back. Not a very exciting itinerary.
The "season" on the California coast is very short. Then where do you go?

A tracking device for kids? No kid in his right mind would wear one for more than 5 minutes.

Carnival ships are ALWAYS fully booked. Why would they want to give you a discount to make the wait lists even longer?

You're way fired.........................
I agree with AZcruiser there is not enough choice with West Coast cruises. I also agree with you. So I think some cruises on the Fantasy Class ships doing an all Sea of Cortez is a great way to go. Right now Holland America is the only cruise line doing Sea of Cortez cruises. You can do La Paz (Pichilingue), Cabo San Lucas, and Loreto on a seven day. The Sea of Cortez is clearer and smoother the the Pacific Ocean. Yes I have said this before, but I will keep saying it until Carnival gives me a Sea of Cortez cruise. Bruce go ahead and fire me I don't mind. Here is a map of the Sea of Cortez 12 day cruise Holland America runs. Oh I would also bring back the fruit punch. I miss my fruit punch!!!!
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Old August 4th, 2010, 12:15 PM
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I believe that there are a lot of people out there who will not cruise because of smoking. Not to mention the people who avoid the casino and lounges because of the stench not to mention the dangers of smoke. I really think the revenue picked up in these areas will make up that 20%.

Laura
Carnival had a non smoking ship (the Paradise) and now they don't. My guess is the ship wasn't filled. 20% of passngers is an awful lot of revenue to make up in other areas. I don't think the non smokers would be able to cover the difference. I'm a non smoker, but I also understand the cruise line needs to make a profit, they can't do that by alienating 20% for their customers.
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Old August 4th, 2010, 12:18 PM
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Originally Posted by Bruce Chafkin1 View Post
Lowering the price of drinks encourages higher consumption - and more drunks. That means more pax overboard, more assaults, more sensational PR about crime on cruise ships. You're fired...................

Photo concessions on ships frequently earn more profits than the bars or casinos. You want to reduce those profits? You're fired again.

Those annoying flyers are terrible. Unfortunately they really work. When the cruise lines tried to reduce them, their sales - and profits - reduced as well. You're fired a third time.

Bruce..first of all I didnt specifically say alcohol did I? Increase security and alcohol awareness by fellow employees and problem diminished. I am rehired.

Secondly as a whole, photos do not make more profit than the bars. Per item maybe but not on total volume. Alcohol is the leading on board profit center. Photos also waste tons of paper. (See below). Casinos make thousands every day, do pics?

Third, the flyers are a waste of paper. There are other ways to convey information ie..TV, Funtimes direct (not inserts), PA announcements..annoying yes but it works too and so on. So before you fire me you may want to reconsider.
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Old August 4th, 2010, 12:32 PM
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Originally Posted by MarkNYC View Post
The CEO's goal is to make money.
Carnival tends to attract a heavier crowd.

The passenger's daily rate would be based on every pound they weigh - so an inside cabin would go for $1 per pound. A 150 pound passenger pays $150 per day. A 300 pound passenger pays $300.
Since if you say Carnival tends to a heavier crowd. Then charging them per pound would encouage them to cruise with another cruise line. Since the CEO's goal is to make money and driving away customers does not do this you are fired. ;-)
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Old August 4th, 2010, 12:34 PM
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Third, the flyers are a waste of paper. There are other ways to convey information ie..TV, Funtimes direct (not inserts), PA announcements..annoying yes but it works too and so on. So before you fire me you may want to reconsider.
One of our cruises in the last couple of years, (I honestly don't remember which line, or ship it was) had a second waste paper basket marked "For Recycling of the Advertising)! They were actually recollecting all those paper ads that they flood your cabin with, and using them again! Pretty good idea IMO! I don't know what percentage of people would take the time to throw all that stuff in this second basket, but it had to be a pretty good percentage I'd think. Had to save some money,,,,and trees!

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Old August 4th, 2010, 01:04 PM
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Perhaps another approach, as CEO, would be to operate an onboard liposuction clinic and smoking cessation program. That could rake in some serious cash on a typical Carnival sailing.
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Old August 4th, 2010, 02:34 PM
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Originally Posted by katlady View Post
Carnival had a non smoking ship (the Paradise) and now they don't. My guess is the ship wasn't filled.
When Carnival ended the smoking ban on Paradise I think there was also chatter about non-smokers spending habits. Bar sales on Paradise lagged, casino action was less.
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Old August 5th, 2010, 08:12 AM
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Originally Posted by Bruce Chafkin1 View Post
Cruise lines make no profits from selling cruises. They make money - and profit - after you get onboard and start spending money.

You are proposing to court the single cruiser - who usually spends half as much onboard as couples do.
In the Caribbean, every cabin on my ship that has a single cruiser in it is losing around $65 per day in onboard revenues.
100 single cruisers on my ship costs me $50,000 per week in lost revenues.
If you have a fleet of 15 ships, the company loses $3 Million a month with those 100 single cruisers per cruise, per ship.

CEOs have been fired from cruise lines for far smaller losses than that.

You are history......................
First, this is not self-motivated - I am happily married and love cruising with my beloved. Rather I am trying to respond to the concerns of my constituents (fellow Cruise Mates).

Let's see if we can do this without losing money.

What I was suggesting was creating a different class of cabin. If you could build 7 one passenger pods in the space that would be occupied by 3 standard cabins. Let's suppose it is an interior cabin that typically sells for $70 pp a night. What do you charge for these new cabins? How about $90 a night. Each of course spending $65 a day. Does this make sense - let's look at the numbers:

4 standard cabins = 8 passengers * $135/day = $1080/day
7 single cabins = 7 passengers * $155/day = $1085/day

Wait - now I've increased profits.

The numbers might not justify retrofitting the current fleet, but would be something to consider when designing new ships.
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Old August 5th, 2010, 10:28 AM
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Smoking is actually a possible money maker for Carnival in another way.

If Carnival restricted smoking inside and balconies to E cigarettes only (you can smoke them anywhere you want to) and had a couple of spots outdoors where you could smoke the regular cigarettes...then SELL the E Cigarettes and cartridges at the bars....

smokers are happy ( because they can smoke anywhere they want to)
nonsmokers are happy (because all it gives off is vapor)
Carnival is happy....because they would make a lot of money!

I have friends that use these Electronic Cigarettes on every cruise and love the freedom of being able to smoke where ever they want to.
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Old August 5th, 2010, 12:05 PM
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Last year, when most of America - and a large portion of the world -was suffering from the worst financial situation seen in many decades, Carnival Corp had their most profitable year.
The financial geniuses at places like General Motors and AIG lost the thread completely and bankrupted their companies.
But Mr Arison at Carnival Corp had one of his best years.

Does anyone on this board really think that they could do better than that?

Groucho Marx said it best; "It's too bad that the people who really know how to run this country are so busy cutting hair and driving taxicabs".
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Old August 5th, 2010, 12:11 PM
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Originally Posted by Bruce Chafkin1 View Post
Does anyone on this board really think that they could do better than that?
They can always do better and they must in order to survive.

Change is inevitable. The key is knowing what to change and when. If you know that then you have improvement. If you don't then you have extinction.

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Old August 5th, 2010, 12:13 PM
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Bruce.. I have found it interesting (and perhaps natural) that most of the people who have posted are listing changes that affect them directly... maybe assuming they have the same concerns as other passengers.

But, as a business owner for 30 years I know you don't make business decisions based on what you like. You make decisions based on what you believe will be good for the business.

If I were "the decider" on Carnival, the first change I would make is to copy HAL and NCL, and allow guests to remain in their cabins until their time to leave comes, if they wish, on the day of disembark.

It gets rid of the feeling for passengers that after a week as a guest, you're suddenly an obstacle to getting the new revenue producers onboard.

I think the end of cruise experience is as important as the beginning of cruise experience.
Kuki,
Excellent suggestion.
This is an idea that doesn't really cost anything to implement, but noticeably improves the cruise experience for the guest.

Knowing Mr Arison and his minions as I do, there is only one flaw to your suggestion. It does not directly increase revenue and profits. The Arisons are only interested in revenue and profit. To them, cruise passengers are just cows to be milked.
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Old August 5th, 2010, 01:07 PM
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Originally Posted by katlady View Post
Carnival had a non smoking ship (the Paradise) and now they don't. My guess is the ship wasn't filled. 20% of passngers is an awful lot of revenue to make up in other areas. I don't think the non smokers would be able to cover the difference. I'm a non smoker, but I also understand the cruise line needs to make a profit, they can't do that by alienating 20% for their customers.
So lets try the experiment in reverse and give the smokers one ship. Since there are 7 non smokers for every smoker. I think that experiment failed largely due to the fact that no one only wants one itinerary to choose from.

Laura
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Old August 5th, 2010, 03:00 PM
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It also failed because of groups. If you have seven people who don't smoke and one or two do then that ship is ruled out by the group and another one is chosen.

The argument that the smoker can stay home doesn't work in the real world. The smoker's spouse, family or others who want to cruise with that person will agree to book another ship.

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Old August 5th, 2010, 03:44 PM
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So lets try the experiment in reverse and give the smokers one ship. Since there are 7 non smokers for every smoker. I think that experiment failed largely due to the fact that no one only wants one itinerary to choose from.

Laura
I completely agree with you a smoking ship will not work. Since the non smoking ship didn't work, I guess the smokers and non smokers will need to learn how to deal with each other. I'm not a smoker and as long as the smokers are smoking in the assigned areas I have no problem with them.

I'm a non smoking and I have to say on my May 2, 2010 I didn't have any issues at all with people smoking in a non smoking area. Sometimes when I read this board I get an image of a bunch of smokers in the dining room on formal night in jeans and a faded t-shirt puffing away on a huge cigars and laughing. It's not really like on board, most people follow the rules. It's just the rude ones that get our attention.
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Old August 5th, 2010, 10:40 PM
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I completely agree with you a smoking ship will not work. Since the non smoking ship didn't work, I guess the smokers and non smokers will need to learn how to deal with each other
Actually the Carnival Paradise that didn't work was several years ago.

Times have changed, and I don't think it will be all that long before we see a mass market line go totally non-smoking. Celebrity has got very close now, and I think their sales are holding up. So my guess is within the next 2 years you'll see someone announce a totally non-smoking ship.
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Old August 5th, 2010, 11:07 PM
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Originally Posted by AZCruiser View Post
Been on Carnival five times & here are some recommendations:

1. Add a "California Cruise" to the lineup. The Mexico Riviera is very limited and not much else to take after you've done this area many times. California lineup could include: San Diego, Long Beach, San Luis Obispo, San Francisco, etc.

2. Provide parents with beepers to keep track of kids on ship. Kids 10-17 who are allowed to roam the ship wear a "beeper/tracking device"(eg bracelet, etc). Parents can locate their kids with a gps like tracking device. Walkie talkies aren't practical as they are too easy to misplace and cumbersome to carry all the time.

3. Offer discounts to past Carnival guests. We finally booked a Royal Caribbean cruise as there was nothing offered by Carnival to keep us on their cruise lines. We were quoted the same rates as what we found on cruise web sites.

Carnival 5x
Princess 1x
NCL 1x
AZCruizer I copied this off of Carnivals home page so they do still offer some small incentives for past cruisers to re-book with them.
You remember - cruising with us was easy, fun and affordable. Well right now, we're offering our past guest select sailings from only $199, plus a FREE stateroom upgrade.
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Old August 5th, 2010, 11:12 PM
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I really like your thinking *G*
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Old August 6th, 2010, 09:31 AM
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Originally Posted by Kuki View Post
Actually the Carnival Paradise that didn't work was several years ago.

Times have changed, and I don't think it will be all that long before we see a mass market line go totally non-smoking. Celebrity has got very close now, and I think their sales are holding up. So my guess is within the next 2 years you'll see someone announce a totally non-smoking ship.

Thank you Kuki, That was my next post. Times have changed and more people are quitting smoking. It has been quite a few years since the demise of Paradise non smoking experiment. I too think that in the near future non smoking ships will be more successful. I just hope that more than one itinerary will be offered for the non smoking ships. I also hope it will be tried in the Florida market. That would make sense as most cruisers sail from Florida.

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