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Old December 21st, 2010, 08:18 AM
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Default Annoyed and Disappointed

Great News! My most beautiful woman and I got engaged on our recent cruise aboard Destiny (Late November). We planned on purchasing the ring while on the trip and were not comfortable buying from one of the many diamond outlets, so we made the big purchase on board in the jewelry shop. We were extremely thorough when making the purchase and asked a zillion questions about the ring, warranty, duty taxes and resizing process. The salesperson, aguy named "Cleophur" gave us all the info and copies of the warranty, certicate of aunthenticity and instructions on how to get the ring resized. I asked specifically what the turn-around time was for resizing (the ring had to be sent to Miami), he told us two weeks. This was very important to us as we wanted the ring for Christmas to make the announcement to family and friends. Upon contacting Sea Board Cruise Services we learned that the actual turn around time for resizing is 8-10 weeks! The turn-around time was a huge factor in this purchase and we feel like we were misled by a salesperson trying to make a commision. I have been back and forth via phone and email with starboard and they are not at all cooperating. They will not even contact the manufacturer to expedite the resizing, despite our being promised a two week turn-around.

So I am frustrated and annoyed and my future bride very disappointed and I have no avenue of resolution. Being a cossessionaire, I doubt that Carnival can/will do anything about this.

Take this as a heads-up if you plan on making a major purchase on a ship.
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Old December 21st, 2010, 08:59 AM
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Please express your frustration to Carnival. You are right the shops are run by a concessionaire, it may not help your situation. However performance and custom satisfaction should be a part of their evaluation or contract renewal. And who knows a little pressure from one top might at least get you your ring by New Years Eve.
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Old December 21st, 2010, 09:09 AM
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So sorry to hear your plans will not be what you thought they would be, especally at the holiday season. Not getting the correct info is surely frustrating.

I do have one question though, why didn't you take the ring with you,and have it sized at home?

Wishing you and your fiance, best wishes.....
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Old December 21st, 2010, 10:31 AM
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Quote:
Originally Posted by Trip View Post
So sorry to hear your plans will not be what you thought they would be, especally at the holiday season. Not getting the correct info is surely frustrating.

I do have one question though, why didn't you take the ring with you,and have it sized at home?

Wishing you and your fiance, best wishes.....
Would have voided the 2 year warranty. We were told that if we had it sized at home it would have been "melted and stretched" whereas if they did it, the original diamonds would be put on a different band.
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Old December 21st, 2010, 10:49 AM
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Boy talk about having you over a barrel..I hope that warranty covers you for every conceivable circumstance!

I would certainly let Carnival know of this misleading info this concession is giving "their" passengers,

"They will not even contact the manufacturer to expedite the resizing, despite our being promised a two week turn-around"

This no customer service is something the line should be made aware of.
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Old December 21st, 2010, 11:00 AM
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Incidents like this are one of the reasons why I have not purchased any "big ticket" items on board.

A number of years ago I looked at a Breitling watch on a Celebrity ship. I was close to buying it when they told me that if I had any problems I would need to send the watch back to their representative and not Breitling.

Sorry: Breitling covers all of their watches and it makes no difference if you bought it from Store A or Store B.

It almost made me think that I was buying a knock-off.

Take care,
Mike
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Old December 21st, 2010, 11:09 AM
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So sorry for your hassle. Like Mike, I'd never make any sort of major purchase on a ship. I'd honestly trust a random shop keeper at a place like Diamonds International, than the concessionaires on the ships.

I would definitely get in touch with Carnival. You were misled by the sales person in several ways. Sizing a ring normally takes about less than a half hour for someone knowledgeable.

At least you're engaged to the woman you love, ring or no ring. Congrats on that!
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Old December 21st, 2010, 12:22 PM
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Exclamation Ring Sizing

If you purchased the ring from a local home town jeweler, turn around time on sizing would probably have been about two days. The standard in the jewelry industry is to cut the band and either remove a piece or insert a piece and then solder in place with a very special gold based solder and refinish and polish carefully. It works extremely well and almost never causes any problem.

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Old December 21st, 2010, 12:41 PM
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Thanks Mike. We obviously should have done things differently but they held that warranty over our heads, claiming it would void if serviced by anyone but them. They also say they will not do as you described but put the diamonds on a different band...
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Old December 21st, 2010, 01:12 PM
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I don't know if this will help....

but you DO have an option.

You can cancel the purchase. You have 1 one year warranty where you can return the item for ANY reason.

I bet if you call them and tell them that IF they do not get it to you by Dec 23rd...you are cancelling the purchase...

it will be there !!!
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Old December 21st, 2010, 07:30 PM
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My question for you is why you didn't take it to a local jeweler who could resize in a week (or day if they work in house). The maximum I have paid is $30 to have my ring resized regardless of where I bought it.

I hope your ring comes soon.
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Old December 21st, 2010, 07:36 PM
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Wit,
The OP stated that if he had just brought the ring to a local jeweler, it would have voided his 2 year warranity. I don't think this is right, to promise something and not deliver it. I think I would of returned it and bought something like that locally. In case there would or could be problems, you always have someone to take it to and get satisfaction.

Congrats on the engagement, hope you finally get your ring...
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Old December 21st, 2010, 08:04 PM
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I suggest you also let John Heald know about this ( John Heald's Blog ) giving him the sail date and the name of the associate.

He is away til the 23rd and he is a few weeks behind on answering messages so it won't help getting the ring on time but it will have that associate and the company they work for notified of the misinformation being given out.

Make sure you put "JOHN -- NOT EVERETT OR ERIC -- PLEASE REPLY"
in the subject when you submit the message at the bottom of the blog.
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Old December 21st, 2010, 08:11 PM
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Quote:
Originally Posted by Donna View Post
Wit,
The OP stated that if he had just brought the ring to a local jeweler, it would have voided his 2 year warranity. I don't think this is right, to promise something and not deliver it. I think I would of returned it and bought something like that locally. In case there would or could be problems, you always have someone to take it to and get satisfaction.

Congrats on the engagement, hope you finally get your ring...
Warranty or not, he could get insured locally incase something happens, as long as he has the papers. I think the call it personal belongings. Incase a diamond falls out, or you loose it and something similar. So that way he could get it resized.
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Old December 21st, 2010, 11:35 PM
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Having being married to someone who has been in the jewelry business for 35 years, I can say that MercedMike is correct in how they size a ring.
Rings don't automatically come in all different sizes and having them sized is just part of it. They cut the ring, add, or take out, which ever is needed, replace, polish, etc and you can't tell it's ever been touched.
By buying in November, that might have added a little time to the process but shouldn't have been weeks--maybe a couple extra days or so if the jeweler was really busy.
First of all, always check with your local jewelers before buying in a foreign port or aboard a ship. It's a lot easier to correct a problem if the guy or store you bought the piece from is in town than if you're having to deal with a problem via e-mail or on the phone, especially when they're a thousand miles away.
I would have brought the ring home, got it sized locally and went from there.
Good luck and as Kuki says, heck--at least you got the girl !!
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Old December 22nd, 2010, 01:19 PM
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Question One year return warranty?

Quote:
Originally Posted by lhp View Post
I don't know if this will help....

but you DO have an option.

You can cancel the purchase. You have 1 one year warranty where you can return the item for ANY reason.

I bet if you call them and tell them that IF they do not get it to you by Dec 23rd...you are cancelling the purchase...

it will be there !!!
What cruise line gives that warranty? I have never heard of anything like that.
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Old December 22nd, 2010, 02:15 PM
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Canceling is not a covered option. I forwarded my complaint to Carnival and will contact John Heald as well. Starboard has not replied to my latest email, hopefully they passed it on to someone who might actually give a s%*t.

In the big picture, you are all correct, I got the girl and hopefully the ring will get here sooner than later.
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